Cannot uninstall Complete guide to remove the app

by Matthew Adams
Matthew Adams
Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things... read more
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  • might not always uninstall as expected. Here we look at the potential resolutions for fixing when it doesn't uninstall.
  • The Program Install and Uninstall troubleshooter can fix not uninstalling along with other software.
  • There are numerous third-party uninstallers that might uninstall when the Windows uninstaller does not.
  • Our dedicated section provides further tips for fixing software uninstall issues.

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  • DriverFix has been downloaded by 0 readers this month. is a pretty good video conferencing app, but some users might still need to uninstall it. However, sometimes Windows 10 might not uninstall that software when users try to remove it. If you cannot uninstall the usual way via Programs and Features, check out some of these potential resolutions for removing it.

What can I do if will not uninstall?

1. Check that isn’t still running

  1. Even if’s window isn’t open, the program might still be running in the background.
    • To terminate all processes, right-click the taskbar and select Task Manager.
  2. Select the Processes tab in Task Manager.
  3. Then have a look for any processes under Background processes.
    Task Manager window cannot uninstall
  4. Right-click any process that pertains to and select End task.
  5. When you’re sure is no longer running, try uninstalling the software again.

2. Uninstall in Safe Mode

  1. Alternatively, try uninstalling in Windows 10’s Safe Mode.
    • To do that, click the Power button on the Start menu.
  2. Click the Restart option while pressing the Shift key.
  3. Thereafter, Windows should restart at a Choose an option menu.
    • Select the Troubleshoot option there.Choose an option menu How do I start my HP laptop in recovery mode
  4. Select Advanced options and Startup Settings.
    • Some users might also need to select See more recovery options before Startup Settings.
  5. Select the Restart option.
  6. After the restart, press the 4 key to select Enable Safe Mode.
  7. Thereafter, uninstall from Safe Mode.

3. Check out the Program Install and Uninstall troubleshooter

  1. Microsoft has a Program Install and Uninstall troubleshooter for Windows that might fix not uninstalling.
  2. Open the folder the troubleshooter downloaded to.
  3. Then click MicrosoftProgram_Install_and_Uninstall.meta.diagcab to open the troubleshooter’s window.Program Install and Uninstall troubleshooter cannot uninstall
  4. Click the Next button.
  5. Select the Uninstalling option to open a list of installed software.
    A software list within the Program Install troubleshooter cannot uninstall
  6. Select on the software list.
  7. Then click Next to go through the troubleshooter.

4. Remove with third-party uninstaller

If you can’t find listed in Programs and Features, try uninstalling it with a third-party uninstaller utility. Those utilities more fully remove software than the Windows uninstaller.

Revo Uninstaller, Wise Program Uninstaller, and Ashampoo Uninstaller are three of the best software uninstallers for Windows. Try uninstalling with one of those freeware software uninstallers.

Revo Uninstaller Pro cannot uninstall

5. Remove with System Restore

  1. If was installed relatively recently, you might be able to remove it by restoring Windows to a restore point.
    • Press the Windows key + R keyboard shortcut to launch Run.
  2. Input rstrui in the text box and click OK to open System Restore.
  3. Click the Next to open the restore points list.System Restore window cannot uninstall
  4. Select a restore point that predates the date you installed
  5. Click Scan for affected programs to check if the restore point will remove
  6. Press the Next button, and click the Finish option.

6. Delete’s registry key

  1. You can also delete’s registry key when standard uninstall methods don’t remove the software.
  2. Enter regedit in Run’s Open box, and click the OK button.
  3. Then open this registry key path:
    • HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion > Uninstall.
  4. You can identify all software registry keys there by looking at their DisplayName strings.
  5. Right-click the registry key for and select Delete.
    Registry Editor cannot uninstall
  6. Restart Windows after deleting the registry key.

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Frequently Asked Questions

  • is a web-based collaboration software application that you can use for screen-sharing and online meetings.

  • comes with a  free edition that allows up to 10 participants and includes voice over Internet capabilities.

  • can be easily downloaded from the G-Suite marketplace and you can download it and install it like any other app.