Fix: ‘Can’t sign in. The Windows Live ID or password you entered is not valid’ error on Windows 10

By: Milan Stanojevic
3 minute read

Games for Windows Marketplace was a popular gaming service, and some older games still use this service. Windows 10 users reported “Can’t sign in. The Windows Live ID or password you entered is not valid” error while trying to use Games for Windows Marketplace, so let’s see how to fix this issue.

Fix “Can’t sign in. The Windows Live ID or password you entered is not valid”

Solution 1 – Create a new password

Certain games use Games for Windows Marketplace app in order to run, however, many users report “Can’t sign in. The Windows Live ID or password you entered is not valid” error message. To fix this problem it’s advised that you create a new app password. To do that, follow these steps:

  1. Sign in to your Live account.
  2. Go to Security Info > App passwords.
  3. Click Create a new app password and add a new password for this account.
  4. Use the new password to login to Games for Windows Marketplace app.

Solution 2 – Turn off two-step verification

In order to achieve maximum protection, Games for Windows Marketplace service uses two-step verification. Unfortunately, some games don’t work well with two-step verification, so you’ll have to disable it. To disable two-step verification, you need to login to your Live account, go to Security Info section and turn off two-step verification. After turning off two-step verification, everything should be working normally. Users reported that enabling and disabling two-step verification, even if you don’t have it turned on, fixes the issue, so you might want to try that.

Solution 3 – Make sure Games for Windows Marketplace isn’t blocked by your firewall

Sometimes firewall can interfere with Games for Windows Marketplace and cause all sorts of problems. In order to fix that it’s advised to check your firewall and add Games for Windows Marketplace to the list of exceptions. If that doesn’t help, perhaps you should temporarily turn off your firewall and check if that resolves the issue.

Users reported that Sygate firewall causes this error, but even if you’re using any other firewall software, make sure to try these steps as well. After disabling third-party antivirus, Windows Firewall will turn on automatically, so make sure to add Games for Windows Marketplace to the list of exceptions in it as well. If that doesn’t work, you might have to temporarily disable Windows Firewall.

Solution 4 – Reinstall Games for Windows Marketplace software

In order to fix “Can’t sign in. The Windows Live ID or password you entered is not valid” error, some users are suggesting to reinstall Games for Windows Marketplace. According to users, reinstalling the software fixed the sign in problem, so might want to try that.

Solution 5 – Reinstall Microsoft Silverlight and Games for Windows Live

If you’re still having “Can’t sign in. The Windows Live ID or password you entered is not valid” error message, maybe you should completely reinstall Games for Windows Live and its components. To do that, you need to first uninstall these applications in following order:

  • Microsoft Games for Windows Live and Games for Windows Marketplace
  • Bing Bar
  • Windows Live Essentials
  • Microsoft Silverlight
  • Windows Live ID Sign-in assistant
  • Any installed .NET frameworks

After you’ve installed all these components, restart your computer. When your computer restarts, you need to install these components in the following order:

  • .NET framework
  • Windows Live ID Sign-in assistant
  • Microsoft Silverlight
  • Games for Windows Marketplace
  • Microsoft Games for Windows Live

After all components have been reinstalled, your sign in issue should be resolved.

Solution 6 – Install Games for Windows Live separately

Games that require Games for Windows Live usually install it by default, but in some rare cases files can get corrupt and you won’t be able to sign in to Games For Windows Live. In order to fix this problem, it’s advised to install Games for Windows Live separately from the game you want to run.

“Can’t sign in. The Windows Live ID or password you entered is not valid” error message can create all sorts of problems with older games, but we hope that our solutions helped you fix this problem.

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