Fix: ‘Can’t sign in. The Windows Live ID or password you entered is not valid’ error on Windows 10

By: Milan Stanojevic
6 minute read

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Games for Windows Marketplace was a popular gaming service, and some older games still use this service. Windows 10 users reported “Can’t sign in. The Windows Live ID or password you entered is not valid” error while trying to use Games for Windows Marketplace, so let’s see how to fix this issue.

Fix “Can’t sign in. The Windows Live ID or password you entered is not valid”

Can’t sign in. The Windows Live ID or password you entered is not valid error can be problematic and prevent you from playing certain games. Speaking of this issue, here are some related problems that users reported:

  • Games for Windows Live connection error – According to users, you might be able to fix this problem simply by disabling your antivirus.
  • Games for Windows marketplace sign in error 80154002 – This error can occur due to your proxy, and if you have problems signing in, disable the proxy and check if that solves your problem.
  • Cannot sign in to Games for Windows Live – If you can’t sign-in to Games for Windows Live, the issue might be the application itself. Simply reinstall it and check if that solves your problem.

Solution 1 – Create a new password

Certain games use Games for Windows Marketplace app in order to run, however, many users report “Can’t sign in. The Windows Live ID or password you entered is not valid” error message. To fix this problem it’s advised that you create a new app password. To do that, follow these steps:

  1. Sign in to your Live account.
  2. Go to Security Info > App passwords.
  3. Click Create a new app password and add a new password for this account.
  4. Use the new password to login to Games for Windows Marketplace app.

Solution 2 – Turn off two-step verification

In order to achieve maximum protection, Games for Windows Marketplace service uses two-step verification. Unfortunately, some games don’t work well with two-step verification, so you’ll have to disable it.

To disable two-step verification, you need to login to your Live account, go to Security Info section and turn off two-step verification. After turning off two-step verification, everything should be working normally. Users reported that enabling and disabling two-step verification, even if you don’t have it turned on, fixes the issue, so you might want to try that.


Solution 3 – Make sure Games for Windows Marketplace isn’t blocked by your firewall

Games for Windows Live connection error

According to users, sometimes you can get Can’t sign in. The Windows Live ID or password you entered is not valid message because your antivirus or firewall are blocking Games for Windows Marketplace.

To fix this issue, it’s advised to check your antivirus and make sure that Games for Windows aren’t blocked by your antivirus. If the application isn’t blocked by your antivirus or firewall, the issue might be the firewall itself. If that’s the case, disable the antivirus completely and check if that solves your problem.

If the problem is still there, your last option would be to completely remove your antivirus. Once you remove the antivirus, you need to check if the issue is still there. If not, maybe it’s time to consider a different antivirus solution.

Many antivirus tools, such as BullGuard, have a Gaming Mode feature that will optimize your antivirus for gaming sessions and prevent it from interfering with your games.


Solution 4 – Reinstall Games for Windows Marketplace software

There are several ways to reinstall an application, but the most effective method is to use uninstaller software. In case you don’t know, uninstaller software is a special application that can easily remove any application along with all files and registry entries associated with it.

By using uninstaller software you’ll ensure that the selected application is completely removed, and prevent any leftover files from interfering with your system. There are many great uninstaller applications on the market, but one of the best is IOBit Uninstaller, so be sure to try it out.

After you remove Games for Windows Marketplace software, install it again and the problem should be completely resolved.


Solution 5 – Reinstall Microsoft Silverlight and Games for Windows Live

If you’re still having Can’t sign in. The Windows Live ID or password you entered is not valid error message, maybe you should completely reinstall Games for Windows Live and its components. To do that, you need to first uninstall these applications in the following order:

  • Microsoft Games for Windows Live and Games for Windows Marketplace
  • Bing Bar
  • Windows Live Essentials
  • Microsoft Silverlight
  • Windows Live ID Sign-in Assistant
  • Any installed .NET frameworks

After you’ve installed all these components, restart your computer. When your computer restarts, you need to install these components in the following order:

  • .NET framework
  • Windows Live ID Sign-in Assistant
  • Microsoft Silverlight
  • Games for Windows Marketplace
  • Microsoft Games for Windows Live

After all components have been reinstalled, your sign in issue should be resolved.


Solution 6 – Install Games for Windows Live separately

Games that require Games for Windows Live usually install it by default, but in some rare cases files can get corrupt and you won’t be able to sign in to Games For Windows Live. In order to fix this problem, it’s advised to install Games for Windows Live separately from the game you want to run.


Solution 7 – Disable the proxy

If you keep getting Can’t sign in. The Windows Live ID or password you entered is not valid message on your PC, it’s possible that the issue is caused by your proxy. Many users use proxy in order to protect their privacy online, but issues with proxy can occur, therefore you might want to try disabling your proxy.

To do that, follow these steps:

  1. Open the Settings app. You can do that quickly by using Windows Key + I shortcut.
  2. Once the Settings app opens, go to the Network & Internet section.
    Cannot sign in to Games for Windows Live

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  4. Select Proxy from the menu on the left. In the right pane, disable all options.
    Games for Windows Live connection error

After disabling your proxy, check if the problem is still there. If you still want to protect your privacy online, a better choice would be a VPN. There are many great VPNs on the market, and one of the best is Cyberghost VPN so you might want to try it out.


Solution 8 – Rename the Content directory

According to users, sometimes Can’t sign in. The Windows Live ID or password you entered is not valid message can appear due to the Content directory. The contents of this folder can get corrupted and this will cause the issue to appear.

However, you can recreate this directory and fix the problem by doing the following:

  1. Press Windows Key + R and enter %localappdata%. Now press Enter or click OK.
    Games for Windows marketplace sign in error 80154002
  2. Now navigate to the MicrosoftXlive directory.
  3. Locate the Content directory and rename it to Content_bak.

After doing that, try to launch the game again. If everything is in order, you should be able to start your game without any issues.


Solution 9 – Use System Restore

If this issue started appearing recently, you might be able to fix it simply by performing a System Restore. In case you don’t know, System Restore is a special feature of Windows that will restore your system and fix various problems along the way.

This feature is quite simple to use, and you can start it by doing the following:

  1. Press Windows Key + S and enter system restore. Select Create a restore point from the list of results.
    Games for Windows marketplace sign in error 80154002
  2. Now click the System Restore button when System Properties window appears.
    Cannot sign in to Games for Windows Live
  3. System Restore window should now open. Click Next to proceed.
    Games for Windows marketplace sign in error 80154002
  4. Now check Show more restore points option, if it’s available. Choose the desired restore point and click Next.
    Cannot sign in to Games for Windows Live
  5. Follow the instructions on the screen to restore your PC.

Once the restoration process is finished, check if the problem is still there. Keep in mind that this isn’t the most reliable solution, but if you didn’t have any issues with Games for Windows Marketplace until recently, then this solution might be helpful.

Can’t sign in. The Windows Live ID or password you entered is not valid error message can create all sorts of problems with older games, but we hope that our solutions helped you fix this problem.


Editor’s Note: This post was originally published in April 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

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