[Solved] Can’t sync AOL emails with Windows 10 Mail

Madalina Dinita
by Madalina Dinita
Former Managing Editor
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  • After upgrading to Windows 10, many users reported that they can’t sync their AOL email.
  • The issue is common but can be easily fixed, so keep reading below.
  • We've gathered more useful guides about Windows 10 Mail in a separate area so make sure to check it out.
  • Find out everything you'd like to know about email clients, email settings, and much more from our Email Hub.
Aol sync with windows 10 issues
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Upgrading to Windows 10 should improve the user experience, rather than bringing annoying issues. Since we don’t live in a perfect world, sometimes problems appear when making the transition to Microsoft’s latest operating system.

Many users reported they could not sync their AOL e-mail account with Windows 10 Mail following the upgrade:

in windows 10 I am not able to bring up my AOL mail in windows 10 mail. I had no problem with windows 8

And another user confirms:

I’m in the same exact position. […] It reads all of my folders from AOL, but does not sync any emails!
Very frustrating really.

How to sync my AOL email with Windows 10?

AOL is a popular email service, but despite its popularity, many users reported certain issues. Speaking of AOL issues, in this article we’re going to cover the following topics:

  • AOL mail server settings – The main cause for sync problems with AOL mail are the server settings. If you have any problems with AOL mail, be sure to check if your server settings are correct.
  • AOL and Windows 10 problems – There are many problems that can occur with AOL on Windows 10. If you’re having any AOL problems, be sure to try some of our solutions.
  • How to add AOL email to Windows 10 – Synchronization problems can occur if you don’t add your AOL email properly. To avoid this problem, we’ll show you how to add your AOL email to Windows 10.
  • AOL Mail app not working – If AOL isn’t working in the Mail app, the problem might be your antivirus. Simply disable your antivirus and check if the problem is resolved.

1. Consider using a different email client

If you can’t sync AOL email with Windows 10 Mail app, you might want to consider using a different email client.

Indeed, we make this suggestion from the start, since there are many great email clients available.

If you’re looking for an email client that resembles AOL, we recommend you try Mailbird, which will centralize and let you manage all your email accounts with ease, from the same platform.

This app brings a lot of customizable features and options that are just one click away so that you can make the most of your time when using it.

This said, not only you get all your emails and contacts from multiple accounts in one single place. Mailbird also supports integration with most popular email clients, AOL included, as well as with other productivity apps like Google Calendar, Twitter, or Asana.



Use Mailbird to customize you email experience as it suits you best and increase your work productivity rate.
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2. Remove and re-add your AOL account

  1. In the Mail or Calendar app, select Settings.
    AOL mail server settings
  2. Go to Manage accounts > Delete an account select and delete the AOL account.
    AOL and Windows 10 problems

After you remove your account, you need to add it back again and check if the problem still persists.

Sometimes, your configuration file can get corrupted causing this problem to appear, so this is to ensure that the app is clean.

3. Check the server settings in the Mail app

  1. Go to Settings > Manage accounts > select the AOL account.
  2. Click on Mailbox Sync Settings and make sure the following settings are there:
    How to add AOL email to Windows 10
  • IMAP Username: YourUsername@aol.com
  • Incoming Mail Server: imap.aol.com (Use port 143 for standard or 993 for SSL connections).
  • SMTP Outgoing Server Address: smtp.aol.com. Set the port to 587.
  • SMTP Username: YourUsername@aol.com.
  • SMTP Password: password you use to login to Windows 10 Mail app.

It’s also worth mentioning that you need to use IMAP protocol in order to synchronize AOL email with Windows 10 Mail app.

POP protocol might work for other devices and email clients, but in order for AOL to work with Mail app, it’s crucial that you use IMAP.

4. Turn on the privacy settings to let apps access your Calendar

  1.  Open Settings, then go to Privacy > Calendar > turn on the Let apps access my calendar feature.
    Aol email Windows 10 Mail app synch privacy settings
  2. Change the sync duration:
    1. In your Windows 10 Mail go to Settings.
    2. Click on Account settings and select the AOL account.
    3. In the new dialogue box, click on AOL Sync Settings and personalize the sync duration.

After following these steps, Windows 10 Mail will start synchronizing your email accounts.

Calendar app not working? Fix it by following the simple steps.

5. Check your antivirus settingsantivirus blocking AOL email

If you can’t sync AOL email with Windows 10 mail, the problem might be your antivirus. Many antivirus tools have a built-in firewall, and sometimes you might block certain applications from accessing the Internet.

To fix this problem, it’s advised to check your antivirus settings and change them. The most common problem is your firewall, so be sure that the mail app is allowed to go through your firewall.

If the firewall isn’t the problem, set your network type in your antivirus to Trusted and check if that solves the issue.

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Want to check if your firewall is blocking certain apps? Follow the steps from this guide to find out.

In some cases, you might be able to fix the problem by disabling your antivirus. Keep in mind that even if you disable your antivirus, your PC will remain protected by Windows Defender, so you don’t have to worry about your safety.

If disabling the antivirus doesn’t help, your last choice is to remove your antivirus.

If you’re using any antivirus solution and you want to completely remove it from your PC, be sure to check out this amazing list with the best uninstaller software you can use right now.

Sometimes removing your antivirus can solve this problem, and if you choose to remove your current antivirus, you might want to consider switching to a different antivirus solution.

There are many great antivirus tools on the market, and some of the best are BullGuard, Bitdefender, or Panda Antivirus, so feel free to try any of them.

6. Run the Troubleshooter

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, go to Update & Security section.
    Aol Mail app not working
  3. Select Troubleshoot from the left pane. In the right pane choose Windows Store apps and click Run the troubleshooter.
    AOL mail server settings
  4. Follow the instructions on the screen to complete the troubleshooter.

Once the troubleshooter is finished, any common problems with Microsoft Store apps should be resolved. Keep in mind that this isn’t a universal solution, so it might not work for you.

If the Troubleshooter stops before completing the process, fix it with the help of this complete guide.

7. Disable proxy settings

  1. Open the Settings app and go to Network & Internet section.
    Aol Mail app not working
  2. Select Proxy from the menu on the left. In the right pane make sure that you disable all features.
    AOL mail server settings

After doing that, check if the problem is resolved. If you still want to protect your identity online, a VPN is always a good option since it offers many advantages over a proxy.

It’s true that many users enable proxy tools to protect their online privacy, but sometimes your proxy can interfere with the Mail app and cause synchronization issues.

Alternatively, you can use a VPN and if you’re looking for a suggestion, we advise you to try out CyberGhost VPN.

8. Disable two-step authenticationdisable two-step authentication email

If you’re unable to sync your AOL email with Windows 10 Mail app, the problem might be your email account. Many users use two-step authentication in order to protect their email account.

This is a good practice since malicious users won’t be able to access your email even if they steal your password.

Even though two-step authentication is a great security feature that you should definitely use, sometimes this feature can cause problems with Mail app on Windows 10.

Many users reported that they were unable to sync their AOL email with Mail app due to two-step authentication.

As a workaround, users are suggesting to disable two-step authentication for your AOL email and check if that solves the problem for you. By disabling this feature, you’ll reduce the security of your email account, so you might want to think twice before disabling it.

So these are some solutions that should help you with the AOL and Windows Mail issues, so feel free to try them all.

If you have any other suggestions or questions, don’t hesitate to leave them in the comments section below and we’ll be sure to check them out.

Editor’s Note: This post was originally published in May 2016 and was completely revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.

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Editor's Note: This article was originally published in May 2016 and was revamped and updated in November 2020 for freshness, accuracy, and comprehensiveness.
  • Recently yesterday I encountered an issue with AOL mail not syncing in my bang up-to-date Windows 10 operating system and Windows 10 Mail app as of 19/01/2018. Don’t bother with Reimage Plus or any such software the problem is already pointing you to the fix although for most people the solution isn’t obvious so they troll the web looking for advice only to be scammed. This is how to fix the problem with AOL not syncing within windows 10 mail app.

    1. Open the Windows 10 Mail app.
    2. Click on Accounts within the app which will take you to manage accounts.
    3. Select your AOL email account.
    4. Select Change mailbox sync settings
    5. In the “Download new email” drop box change this setting to “as items arrive”
    6. Then click on done

    This will fix the problem so every time an email is sent to your AOL account the Windows 10 Mail app will sync “as items arrive”. You can also sync anytime manually for any account within the mail app by clicking on the “Sync this view” icon.

    I really hope this helps you.