Google Chrome Didn’t Shut Down Correctly: Fix & Restore Pages

You can use a different browser that offers more stability

by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Fact checked by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • Google Chrome is a very popular web browser, but it still suffers from occasional issues.
  • One such example is when it doesn't shut down correctly, as we will be discussing in the guide below.
  • To fix the error, modify the browser settings, edit the preferences, or simply switch to a more reliable browser, and we have recommended one.
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Several users have posted about Chrome didn’t shut down correctly error message on Google forums. They have stated that the error message keeps popping up when they launch the Chrome browser.

The error notification includes a Restore button that restores previously opened page tabs, but this too is not always the case.

Does Chrome keep crashing and on the restart, it informs you it didn’t shut down correctly? Start by resetting Google Chrome to default values. That should remove possible rogue extensions and fix the problem. If the issue persists, edit the Default folder title and the Preference configuration file in the AppData folder.

For details, continue reading below.

Why Chrome didn’t shut down correctly?

For most users it was misconfigured settings that led to the Chrome didn’t shut down correctly error. And one, in particular, was the Continue running background apps when Google Chrome is closed option.

Also, it could be problematic extensions that you have installed previously or a conflicting program on the computer. Besides, corrupt browser data, wrongly set preferences, or other similar aspects are just as likely to cause Google Chrome’s Restore pages button to keep popping up.

How do I make Google Chrome shut down correctly?

1. Try an alternative browser to avoid crashes

Google Chrome tends to misbehave occasionally and some users probably get fed up with it. There’s an ocean of alternatives, especially these days, and if you are not particularly tied to Chrome, migrating to another browser seems like a great idea.

Our recommendation, a go-to browser is Opera, the browser that has obvious similarities to Chrome but offers much more.

Now, you might ask what’s so special about Opera? The developers who made it, based on the Chromium project architecture, put the focus on privacy and safety.

The browser is recognized by Europan Commission for the way it deals with intrusive websites, user tracking, and profiling.

Features like a built-in virus scanner, the 2048-bit RSA encryption key, and HTTPS redirecting will keep you safe. Others, like Advanced Private Browsing or the built-in VPN, will make you anonymous and tend to your privacy.


Stable browsing and minimum errors encountered thanks to its versatility.

2. Edit the Preferences File if Chrome didn’t shut down correctly in Windows 11

  1. Press Windows + E to open the File Explorer.
  2. Next, paste the following path in the address bar while replacing the UserName with the one on your computer, or simply navigate to it:C:\Users\UserName\AppData\Local\Google\Chrome\User Data\DefaultPaste path
  3. Right-click on the Preferences file and select Open with from the context menu.Open with
  4. Select Notepad and click on notepad
  5. Press Ctrl + F to open the Find box, enter exit_type in the text field, and then hit Enter.find
  6. Then delete Crashed and enter normal instead.enter normal to fix chrome didn't shut down correctly
  7. Next, press Ctrl + S to save the changes.
  8. Close the Notepad, restart the computer, and then launch the Chrome browser.

Editing the Preferences file is another resolution that some users have confirmed disables the Chrome didn’t shut down correctly error. So, make sure to try it before moving to the other solutions here.

3. Change the Continue running background apps when Google Chrome is closed setting

  1. To do that, paste the following path in Chrome’s address bar and hit Enter:chrome://settings/system
  2. Toggle the Continue running background apps when Google Chrome is closed option off if it’s on. In case it’s already turned on, disable it.Disable
  3. Now, relaunch Google Chrome.

Expert tip:


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We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
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The Continue running background apps when Google Chrome is closed option works both ways, disable it if it’s turned on, and enable it if it’s turned off. Both have worked for users, so make sure to try it out.

4. Edit the Default Folder title if Chrome didn’t shut down correctly in Windows 10

  1. Open the File Explorer with the Windows + E hotkey.
  2. Now, navigate to the following path or paste in the address bar and hit Enter. Make sure to replace UserName with the one for your account.C:\Users\UserName\AppData\Local\Google\Chrome\User Data
  3. Right-click the Default subfolder and select Rename.Rename to fix chrome didn't shut down correctly
  4. Enter default.old as the new folder title, and press Enter to save the changes.Default.old
  5. Now, relaunch Google Chrome.

If Google Chrome didn’t shut down correctly and you still see the Restore tabs button, try changing the Default subfolder’s title to fix the error.

5. Reset the browser if Chrome didn’t shut down correctly in Windows 7

  1. Launch Chrome, paste the following path in the address bar, and hit Enter:chrome://settings/reset
  2. Now, click the Restore settings to their original defaults option.Reset settings to their original defaults
  3. Finally, click Reset settings in the confirmation prompt.Reset settings to fix chrome didn't shut down correctly

6. Chrome didn’t shut down correctly on Mac

The Chrome didn’t shut down correctly error is as frequently encountered on Mac as it is on Windows. And the best fix here is to reset the browser to its default settings.

The process pretty much remains the same and once the reset process is complete, you can start using Chrome without coming across any issues.

7. Chrome didn’t shut down correctly on Chromebook

In this case, there are a few additional methods that you can try, and creating a new profile on Chrome worked for most users. Try that and check if it helps fix things.

If you still come across the Chrome didn’t shut down correctly error, there’s no option but to uninstall the app, and then download and install it all over again. Oftentimes, issues creep in during the installation process and cause these errors.

What do I do if Chrome didn’t shut down correctly and then crashes?

In addition to the methods listed earlier, you may try disabling or removing the installed extensions on Chrome. Some of these are known to introduce conflicts and lead to a bunch of errors.

Also, if this happens when another particular program is open on the computer, uninstalling that app could help eliminate the issue. Besides, updating the browser is also an effective fix in this case.

The above methods have fixed the Chrome didn’t shut down correctly error for numerous users. So, there’s a good chance that at least one of these will fix the issue for you.

Also, find out what to do if Google Chrome is not responding or working.

If you have any other queries or know of a method that’s not listed here, drop a comment below.

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