Full Fix: Google Chrome is not responding on Windows 10, 8.1, 7

Madeleine Dean By: Madeleine Dean
7 minute read

Home » Full Fix: Google Chrome is not responding on Windows 10, 8.1, 7

Google Chrome is the most popular browser in the world, but this doesn’t mean it’s 100% bug-free. Indeed, Chrome is a very stable, fast and reliable browser. However, sometimes it won’t respond, preventing users from connecting to the Internet.

If you’re experiencing such issues, follow the troubleshooting steps listed below.

Google Chrome is not responding, how to fix it?

Google Chrome is a great browser, however, many users reported that Chrome is not responding. This can be a big problem, and speaking of issues, here are some similar problems that users reported:

  • Google Chrome not responding Windows 8, 7 – This issue can occur on older versions of Windows, but even if you don’t use Windows 10, you should know that almost all of our solutions work with older versions of Windows.
  • Google Chrome not responding on startup, won’t close, every few seconds – Sometimes third-party applications can cause these problems to occur. To fix the issue, it’s advised to perform a full system scan and check if that helps.
  • Google Chrome keeps crashing not responding – This is another common problem that can occur. If that’s the case, be sure to clean your cache and check if that works.
  • Google Chrome freezing – If Google Chrome keeps freezing, the installation might be corrupted, so be sure to reinstall Chrome.

Solution 1 – Add Chrome to your firewall exception list

According to users, sometimes Google Chrome might not respond if there’s an issue with your firewall. Your firewall is designed to restrict Internet access to certain apps, and in order to make sure that everything is working properly, you need to allow Google Chrome through your firewall.

This is quite simple and you can do it by following these steps:

  1. Go to the Search menu > type Windows Firewall > hit Enter.
    Google Chrome not responding on startup
  2. In the left-hand pane, select Allow an app through the Windows Firewall.
    Google Chrome keeps crashing not responding
  3. Click the Change Settings button > select Allow another app.
    Google Chrome freezing
  4. Select Google Chrome  > click Add > OK.

Google Chrome should be automatically allowed to go through your firewall, but if it’s not, be sure to follow these instructions to fix the problem.


Solution 2 – Clear your DNS cache

If Google Chrome is not responding, the issue might be your DNS cache. This is just a minor problem, and in order to fix it, you just have to remove the cache. To do this, you need to run few commands in Command Prompt by following these steps:

  1. Press Windows Key + X to open Win + X menu. Now choose Command Prompt (Admin) or Powershell (Admin) from the list.
    Google Chrome freezing
  2. Type the following commands and hit Enter after each one:
  • ipconfig /flushdns
  • netsh winsock reset

Solution 3 – Scan your computer for malware

One of the main causes of this problem can be a malware infection. Malware can sometimes interfere with your browser and cause Google Chrome to not respond. This can be a big problem, but you should be able to fix it by performing a detailed antivirus scan.

To ensure that your system is protected, we advise you to use a good third-party antivirus solution such as Bitdefender. This antivirus offers great protection as well as advanced security features ensuring that your system is protected at all times.

Once you perform a full system scan, the issue should be completely resolved. Also, you can try one of these anti-malware tools and run a system scan.


In order to browse securely and protect your PC from malware attacks, we recommend a full-dedicated tool to secure your network. Get now CyberGhost VPNIt secures 100% of all your internet access with encrypted tunneling, masks your IP address and blocks all unwanted access.


Solution 4 – Run an SFC scan

File corruption can also cause this issue to occur, and to fix the problem you need to repair the corrupted files. This is relatively simple, and you can do it by running an SFC scan. To do that, just follow these steps:

  1. Start Command Prompt as administrator.
  2. When Command Prompt opens, enter sfc /scannow and press Enter.
    Google Chrome not responding Windows 8
  3. SFC scan will now start. This scan can take about 15 minutes, so don’t interrupt it.

Once the scan is finished, check if the problem is resolved. If the issue is still there, you might want to try using DISM scan instead. To do that, just start Command Prompt as administrator and run DISM /Online /Cleanup-Image /RestoreHealth command.
Google Chrome not responding Windows 7

Once the DISM scan is finished, check if the issue is still there. If the problem still persists, you might want to try running SFC scan once again and check if that helps.


Solution 5 – Make sure you’re running the latest Chrome version

If Google Chrome is not responding on your PC, it’s possible that it’s out of date. Sometimes certain bugs can occur once in a while and cause issues with Chrome, therefore it’s crucial to keep Chrome up to date.

Google Chrome usually checks for updates automatically, but you can always check for updates manually by doing the following:

  1. Open Google Chrome.
  2. Click the menu icon in the top right corner and choose Help > About Google Chrome.
    Google Chrome not responding every few seconds
  3. A new tab will now appear and Chrome will check for available updates. If any updates are available, they will be downloaded automatically.
    Google Chrome keeps crashing not responding

Once Chrome is up to date, be sure to check if the problem still appears.


Solution 6 – Clear the cache, browsing history and cookies

Another common cause for Chrome to stop responding is your cache. If the cache is corrupted, that might lead to certain issues with Chrome, therefore we advise you to clean your cache. Cleaning the cache is quite simple, and you can do it by following these steps:

  1. Open Google Chrome and click the Menu icon in the top right corner. Choose Settings from the menu.
    Google Chrome freezing
  2. Settings tab will now appear. Scroll all the way down and click Advanced.
    Google Chrome not responding Windows 7
  3. Now click Clear browsing data.
    Google Chrome not responding on startup
  4. Set Time range to All time and click Clear data.
    Google Chrome keeps crashing not responding

Once Chrome is finished cleaning your cache, check if the problem still persists.


Solution 7 – Disable extensions

Google Chrome supports a variety of extensions that can enhance Chrome with new features. Even though Chrome extensions can be incredibly useful, some extensions can be quite demanding in terms of resources and others might be buggy and cause Chrome to stop responding.

To fix the problem, it’s advised to find and disable certain extensions and check if that helps. This is relatively simple, and you can do it by following these steps:

  1. Click the Menu icon in Chrome and go to More tools > Extensions.
    Google Chrome not won't close
  2. Locate the extension you want to remove and click the little switch icon next to it.
    Google Chrome not responding Windows 8
  3. Once you disable all extensions, restart Chrome.

When Chrome restarts, check if the problem still appears. If not, it means that one of the extensions was causing it. To find which extension is the problem, enable extensions one by one until you find the problematic one.

Once you find it, remove it or update it and check if that solves your problem.


Solution 8 – Check the proxy settings

According to users, if Chrome is not responding, the issue might be your proxy. Proxy is a great way to protect your privacy online, but sometimes proxy can cause certain issues to occur. To fix the problem, it’s advised to disable proxy by doing the following:

  1. Press Windows Key + I to open the Settings app.
  2. When Settings app opens, navigate to Network & Internet section.
    Google Chrome not responding Windows 7
  3. Go to the Proxy section in the left pane. Now disable all settings in the right pane and check if that helps.
    Google Chrome won't close

After disabling the proxy, check if the issue is resolved.


Solution 9 – Reset Google Chrome

If you still can’t solve this problem with Chrome, you might want to reset it to default. This is relatively simple and you can do it by following these steps:

  1. Click the Menu icon and navigate to Settings.
  2. Scroll all the way down and click Advanced.
  3. Click Reset settings in Reset and clean up section.
    Google Chrome keeps crashing not responding
  4. Now click the Reset button to confirm.
    Google Chrome freezing

Once you reset Chrome, check if the problem is resolved.


Solution 10 – Uninstall and reinstall the browser

To completely uninstall Google Chrome, we advise you to use uninstaller software such as Revo Uninstaller. This application will remove Chrome along with all files and registry entries associated with it. Now install the latest version of Chrome and check if the issue is still there.

We hope the solutions listed above helped you to fix Google Chrome‘s responsiveness issues. If you’ve come across other workarounds, you can list the troubleshooting steps in the comment section below.


Editor’s Note: This post was originally published in March 2017 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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