Full Fix: Chrome doesn’t sync on Windows 10, 8.1, 7

By: Madeleine Dean
6 minute read

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Google Chrome is the most popular browser in the world, with a big market share. Despite Microsoft’s attempts to convince Windows 10 users to switch to Edge, the majority of users run Google’s browsers on their machines.

Many Windows 10 users complain that Chrome doesn’t sync on Windows 10, preventing them from using the themes, passwords, and navigation history previously saved on Google’s browser.

I’ve recently upgraded to Windows 10 via a clean install. When installed Chrome and logged it it claimed to have synced but nothing changed. No bookmarks, passwords, extensions, themes, nothing. This is extremely annoying an inconvenient as I’ve been using Chrome for years and I would very much like my data back.

If you encounter this issue, you can use the workarounds we’ll list below to fix this problem.

Chrome doesn’t sync on Windows 10, how to fix it?

Syncing is an integral part of Chrome, however, many users reported that Chrome doesn’t sync on their PC. Speaking of syncing issues, users reported the following problems:

  • Chrome bookmarks not syncing – This is a common problem with Google Chrome, and if your bookmarks aren’t syncing, you might be able to fix the problem by using one of our solutions.
  • Chrome sync isn’t working – Sometimes Chrome sync might not work at all on your PC. If that’s the case, you need to disconnect and reconnect to your Google Account and the issue should be resolved.
  • Chrome doesn’t sync passwords, bookmarks, open tabs, extensions – Many users reported that Chrome doesn’t sync their passwords, bookmarks, or open tabs. This can be a problem for some users, and if you’re having this issue, be sure to disable your antivirus and see if that helps.
  • Chrome sync bookmarks not working – According to users, it seems that Chrome sync isn’t working with their bookmarks. If you’re having this problem, you might be able to fix it simply by updating your passphrase.
  • Chrome sync is disabled by your administrator – Sometimes you might encounter this error while trying to sync with Chrome. If this happens, be sure to check your sync settings and Chrome and double check that everything is enabled.
  • Chrome sync error won’t go away – According to users, if you’re constantly getting sync error on your PC, you might be able to fix the problem simply by reinstalling Google Chrome.

Solution 1 – Check your antivirus

According to users, if Chrome doesn’t sync on your PC, the issue might be your antivirus. Antivirus tool is a necessity, but certain antivirus tools can interfere with Chrome and cause this and other problems to appear.

If you’re having this issue on your PC, you might want to try disabling certain features of your antivirus and check if that helps. If that doesn’t help, you can also completely disable your antivirus and check if that solves the problem.

If the issue is still present, you might have to remove your antivirus in order to fix this issue. There are several ways to do that, but the best one is to use a dedicated removal tool. Many antivirus companies offer these tools for their software, so be sure to try one.

Once you remove your antivirus, check if the problem still persists. If not, this might be a perfect time to switch to a different antivirus solution. There are many great antivirus tools, but the best are Bitdefender, BullGuard, and Panda Antivirus so feel free to try any of them.

Solution 2 – Disconnect and reconnect your Google Account

data synch chrome windows 10

  1. Click on the Chrome Menu > go to Settings
  2. Click on Disconnect your Google Account > confirm your choice
  3. Close the browser completely and launch it again
  4. Go to Settings, connect to your Google Account and see if your data has been synced.

Solution 3 – Reset your passphrase

According to users, sometimes Chrome doesn’t sync on Windows 10 due to your passphrase. However, you can fix the problem simply by resetting your passphrase from Google Dashboard. This is rather simple and you can do it by following these steps:

  1. Navigate to https://chrome.google.com/sync.
  2. Now click the Reset sync button.
    Chrome sync isn't working
  3. When the confirmation message appears, click on OK.
    Chrome doesn't sync passwords

Keep in mind that resetting syn will clear the synced data from Google’s service, however, the synced data will remain on your PC and used to sync with other devices. After resetting sync, the issue should be completely resolved.

Solution 4 – Update your passphrase.

If you’ve set a sync passphrase on one computer, you need to use the same passphrase on all of your devices if you want to sync Chrome data.

  1. Go to the Chrome Menu
  2. Click Settings > Advanced sync settings.
    Chrome sync isn't working

Your data was encrypted with your Google password.

If you see this message, enter your previous Google Account name and password.

Your data was encrypted with a sync passphrase.

Solution 5 – Reinstall Chrome

If you’re having this problem on your PC, you might want to consider reinstalling Chrome. Few users reported that Chrome doesn’t sync on their PC, but they managed to fix the problem simply by reinstalling it.

There are several ways to uninstall an application, but the best is to use uninstaller software. If you’re not familiar, uninstaller software is a special application optimized for uninstalling applications. Unlike regular uninstall process, uninstaller application will remove all files and registry entries associated with the application you’re trying to remove. As a result, the application will be completely removed from your PC.

If you’re looking for uninstaller software, there are several great applications that you might want to check out such as Revo Uninstaller, Ashampoo Uninstaller, and IOBit Uninstaller. All these applications are simple to use, so feel free to try any of them.

Once you uninstall Google Chrome, you need to install it again and your syncing problems should be resolved.

Solution 6 – Disable and enable sync on a different PC

If you have two or more devices using Google Chrome, your data should be synced automatically, but if for some reason Chrome doesn’t sync, you might have to temporarily disable syncing on the second device. To do that, just do the following:

  1. Start Google Chrome on your other PC.
  2. Click the Menu icon in the bottom right corner and choose Settings from the menu.
    Chrome sync bookmarks not working
  3. Now click on Sync to open Sync settings.
    Chrome sync is disabled by your administrator
  4. When Sync settings open, disable all options.
    Chrome sync error won't go away
  5. Wait for a few minutes and then turn back all syncing options.

After doing that, switch back to your main PC and check if the problem with syncing is resolved.

Solution 7 – Log out of Chrome on all devices

If you have multiple devices synced, such as your laptop, desktop PC, and phone, you might encounter certain issues. To fix the problem, it’s advised to sign out of all these devices and then log back in. To sign out of Chrome on your PC, do the following:

  1. Start Chrome and click the Menu icon and choose Settings from the menu.
  2. Now locate your user name and click the Sign out button next to it.
    Chrome bookmarks not syncing
  3. Repeat the previous steps for all devices that you use Chrome on.

After signing out on all devices, sign in to just two devices and check if syncing works. If it does, you can slowly sign back into other devices as well.

Solution 8 – Clear cache

According to users, sometimes your cache might be the problem for this issue. If Chrome doesn’t sync, try removing the cache and check if that solves the problem. To do that, just follow these steps:

  1. In Chrome, click the Menu icon in the top right corner and choose Settings from the menu.
  2. When Settings tab opens, scroll all the way down and click Advanced.
    Chrome doesn't sync bookmarks
  3. Now click Clear browsing data.
    Chrome sync bookmarks not working
  4. Select the items you want to remove and click Clear data button.
    Chrome bookmarks not syncing

After doing that, your cache and temporary files will be removed and the sync should start working again. If not, be sure to remove cache on all synced devices and check if that resolves the problem.

If you see this message, enter the sync passphrase that you first set. As always, if you’ve found other workarounds for this issue, help the community and list them in the comment section below. If you’re still having issues on your PC or you simply want to avoid them for the future, we recommend you to download this tool to fix various PC problems, such as file loss, malware and hardware failure.

Editor’s Note: This post was originally published in July 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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