Logitech Unifying Receiver not working/ detected

Madalina Dinita
by Madalina Dinita
Last update:
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  • If the Logitech Unifying receiver is not working, it indicates outdated drivers or missing files.
  • Fixing the issue is actually easy and the first step is to update the drivers.
  • Another solution is to uninstall the MotionInJoy GamePad Tool if present.
  • Other solutions imply installing the Unifying software or the SetPoint software
computer doesn't recognize logitech unifying receiver
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The Logitech Unifying Receiver is a wireless USB receiver that allows you to connect a keyboard, mouse, and other devices to your computer.

Users complained that their device doesn’t recognize the Logitech Unifying Receiver.

Suddenly, after a round of Windows 10 updates, my Windows 10 Home PC no longer recognizes my Logitech Unifying USB Receiver, which links my wireless mouse/keyboard. So I can’t use my mouse and keyboard.

It’s crucial that you fix this problem, or else your peripherals remain unusable. So in this article, we’re going to show you what to do if the Logitech Unifying receiver is not detected.

What can I do if my Logitech Unifying Receiver won’t pair?

1. Update the Logitech Receiver drivers

  1. Navigate to Device Manager.
    device manager computer doesn't recognize Logitech unifying receiver
  2. Expand Mice and other devices.
  3. Now, find HID-compliant mouse and disable it by right-clicking on it and choosing the Disable option.
  4. Download the Logitech Unifying Receiver software.
  5. Once you have downloaded it, right-click on it and then run it as administrator.
  6. Then, install the Logitech Unifying Receiver software, and start is as administrator.
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2. Uninstall the MotionInJoy GamePad Tool

  1. Navigate to the Control Panel.
  2. Select Uninstall a program under Programs.
  3. Then, select View by Category.
  4. In the Programs and Features tab, look for MotionInJoy GamePad Tool.
    uninstall applications computer doesn't recognize Logitech unifying receiver
  5. Right-click on it and Uninstall.
  6. Now, restart your system and confirm that the problem is solved.
  7. Log in and connect the USB device again to recognize Logitech Unifying Receiver.

Having trouble opening Control Panel? Here’s a full guide to fix this.


3. Delete the DS3 files

  1. Go to Device Manager and find all MotioninJoy devices.
  2. Right-click on them one by one to Uninstall them.
  3. Now, select Delete the driver software for this device option and click on Uninstall.
    uninstall driver Logitech unifying receiver not working
  4. Type regedit in the search box and hit Enter.
  5. Go to the menu bar and choose Edit, then Find.
    registry editor find computer doesn't recognize Logitech unifying receiver
  6. Type DS3 in the search box that appears.
  7. Right-click on all the DS3 files and delete each one of them.
  8. Unplug the Logitech Unifying Receiver device and then restart your computer.
  9. Plug in the receiver.
  10. Find the right Logitech Unifying Receiver driver.

4. Check that the device files exist

  1. Go to the following directory: C:/Windows/INF
    windows inf computer doesn't recognize Logitech unifying receiver
  2. You should now see usb.inf and USB.PNF files. (The file names might differ, but you can check by right-clicking on the files and selecting Properties option to see the file names.)

Note: If you don’t find the files, copy them from another computer that also uses Logitech Unifying Receiver, then paste them to the above-mentioned directory.

Once you are sure that the file exists, check if the Unifying receiver is fixed.


What can I do if the unifying receiver not working with keyboard?

1. Install the Logitech Unifying software

  1. Go to the official Logitech Unifying software page and click on the Download Now button.
  2. After you download the file run it and install it on your PC.
  3. Restart your PC, then right-click the shortcut on your desktop and select Run as administrator from the menu.
  4. Try to connect your Logitech keyboard and see if the problem has been solved.

2. Check if your keyboard is powered

The unifying receiver only works with Logitech keyboards so make sure that the keyboard you are trying to pair is from Logitech and, more importantly, it the keyboard is powered.

If the keyboard is rechargeable, make sure that it’s charged before pairing. If it’s powered by batteries, check them or swap them with a new set before pairing.

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Also, if the keyboard has an ON/ OFF switch, make sure that it’s turned ON.

3. Install the Logitech SetPoint software

  1. Go to the official Logitech support website and click on the Download Now button to download the SetPoint software.
  2. Install the software on your PC and restart it afterward.
  3. Normally, the software will automatically detect your keyboard and you will be fine.

Sometimes, older keyboards will work better with the Logitech SetPoint software so you should also try this solution.

If none of these solutions worked, go through the solutions from the first chapter of this article as they also apply for any Logitech device that you are trying to pair with the Unifying receiver.


What can I do if the unifying receiver not working with mouse?

disconnect the wireless mouse

There is no difference between a keyboard and a mouse when it comes to connecting and pairing so all the solutions above will apply.

However, some mice and keyboards come with their own firmware CD which might contain older versions of the software and drivers and that can trigger conflicts.

So make sure you have the latest drivers and software as indicated in our solutions above.


What can I do if the unifying receiver not working with Mac?

1. Check the battery of the device

The main cause of the Unifying receiver not pairing with a logitech wireless device is the low battery of that device so make sure that the gadget is fully charged and turned on.

If the device is powered by batteries, exchange them with a fresh batch before pairing.

2. Install the Logitech Unifying software

  1. Head over to the Logitech support site and click on the Download now button to download the Unifying software.
  2. Install the software on your Mac and restart it.
  3. If the Unifying receiver is connected and the peripheral is powered it should be detected.
  4. Follow the on-screen instructions to carry on with the pairing process.

If these solutions don’t work, try to connect the Unifying receiver to another port. Bypass any other port replicator or USB hub and try a USB 2.0 port instead of a USB 3.0 one if available.


If none of the above solutions worked, you should also consider connecting the Unifying receiver to another computer and see if it works and if it doesn’t, you should think of replacing the receiver because it is probably damaged.

So these are a few quick and easy solutions that can help if your computer can’t recognize Logitech Unifying Receiver. We truly hope that at least one of them proved helpful for you.

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Your instructions do not allow for a user who does not have a Motioninjoy thingie. It took me a bit to realize that step 3 is part of step 2.