FIX: Your computer’s trusted platform module has malfunctioned

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Windows & Software Expert
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
Affiliate Disclosure
  • The Computer trusted platform has malfunctioned issue seems to be caused by a corruption of the TPM.
  • Clearing the TPM keys is one of the easiest ways to fix this problem on your PC.
  • If that doesn't help, disabling certain Windows components should be your next step.

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The Trusted Platform Module is used to protect your PC, but some users reported the error saying Your computer trusted platform has malfunctioned on their computer.

As you might know, the TPM is used to securely store your credentials, and if there’s an issue with this feature, you might not be able to log in to certain services.

This is also a security feature that verifies the integrity of your bootloader and encrypts your files, therefore, it’s important that it works without issues.

Problems like these can be alarming since they can compromise your system’s security, therefore in today’s article, we’ll show you how you can get rid of this inconvenience once and for all on your system.

Outlook 2016 with Office 365 account keeps prompting for password. After entering it, an error pops up “Your computer’s Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090030.

What causes the Your computer’s trusted platform module has malfunctioned error?

It seems that this error could be triggered by the new PC Health Check app released by Microsoft that allows you to quickly check whether your PC is upgradeable to Windows 11.

We believe at least some of the quick tips from below should fix the issue. Do keep in mind that installed Windows components can sometimes cause this problem as well.

What does TPM do?

TPM is a computer chip that stores your sensitive information, such as passwords, certificates, or encryption keys.

The feature also ensures that your bootloader isn’t tempered. By doing so, no malware will be able to run before Windows.

To learn more, we suggest visiting our Windows 11 and TPM article for in-depth information.

How can I fix Your computer trusted platform has malfunctioned error?

1. Clear your TPM keys

  1. Press Windows Key + S and type defender. Locate Windows Security and click on it.
  2. Select Device security, and then click on the Security processor details.
  3. Click Security processor troubleshooting.
  4. Next, click on Clear TPM.
  5. Restart your machine after you’re done.

2. Switch TPM on or off

  1. Press Windows Key + R to open the Run window.
  2. Once the Run dialog opens, type tpm.msc in the box, and press Enter.
  3. Click the Action panel, then select Turn TPM Off.
  4. Restart your machine and check if the problem is resolved.

3. Prepare your TPM

  1. Press Windows Key + R and enter tpm.msc. Now press Enter.
  2. Click on Prepare your TPM in the right side corner of the module window.
  3. Confirm any dialogs and restart your PC once you’re done.

4. Disable Hyper-V

  1. Press Windows Key + R and enter control. Click OK.
  2. Now click on Programs.
  3. Next, you’re going to click on the Turn Windows features on-off.

  4. Now find the Hyper-V option and unmark it.
  5. Simply click OK to save your changes and restart your machine.

Which apps use TPM?

A wide array of apps work with TPM, and among them are various VPN software, most notably Cisco client VPNs.

File encryption software such as Microsoft BitLocker relies heavily on TPM to keep your files safe from unauthorized access.

Even e-mail clients such as Outlook, use this feature for extra security, so you can see how important it can be.

How do I enable TPM?

  1. Enter UEFI by pressing F2 during the boot.
  2. Go to the Advanced tab.
  3. Now select CPU Configuration.
  4. Locate AMD fTPM switch and set it to AMD CPU fTPM.

Keep in mind that this process can be different depending on your motherboard brand. For more detailed instructions, visit our how to enable TPM in BIOS guide.

This error can be problematic, and it can prevent you from running your favorite apps. In most cases, you just need to clear your TPM keys to solve this issue, but if that doesn’t work, you can try disabling certain Windows components.

We hope that these solutions helped you fix Your computer trusted platform has malfunctioned error on your PC. If you found our solutions helpful, feel free to let us know in the comments section below.

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Frequently Asked Questions

  • In order to fix this error message, find out what to do if you cannot load the management console.

  • Yes, it is good to clear the TPM, but it is recommended that you back up your system before doing it.

  • Clearing the TPM deletes all the information stored in the TPM, but it will not affect the files you have stored on your hard-drive.

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