Fix: CSGO Can’t Connect to Official Servers [Network Error]

Verify the game files' integrity to resolve connecting to CSGO network errors promptly ✅

by Matthew Adams
Matthew Adams
Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • CS:GO is one of the most popular FPS games in the world, and it is owned by Steam.
  • If CSGO failed to reach any official servers, you might be struggling to join the game in the first place.
  • Check your connection and use the repair options provided by the Steam client to fix the connecting to CSGO network error.
Counter Strike not connecting to server errors

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Counter-Strike: Global Offensive is among the best multiplayer blasters for Windows. However, it’s not immune to server connection issues. Users have often reported that CSGO can’t connect to official servers.

This abnormal behavior results in a failure when it comes to connecting to CSGO network.

When Counter-Strike does not connect with the server, a Matchmaking Failed or VAC Disconnect error message might pop up. As a consequence, players can’t play CS:GO online when errors like those arise.

If you’re getting a similar server connection error for Counter: Global Offensive, check out some of these potential resolutions for it.

But first, let’s see why this happens and what is wrong with GSGO. Why does it keep saying unable to connect to server?

Now, we must warn you that CSGO freezing and stuttering issues are not so uncommon. While they can share a root cause, lagging and high ping can usually be fixed by using a proper CSGO-compatible VPN. However, things are slightly different in this case.

Why is CS:GO stuck on connecting to server?

From network restrictions which can be on your side (such as firewall rules, DNS, or router problems), or on the game’s side (such as servers down or even regular maintenance) to file corruption or conflictual software configuration, there can be many culprits responsible for the CSGO connecting to CSGO network failure.

Here are some of the most common issues reported by our readers:

  • CSGO can’t connect to community servers, matchmaking servers, VAC servers
  • CSGO connecting to CSGO network, respectively CSGO connecting to server stuck
  • Failed to reach any official servers CSGO VPN
  • CSGO unable to connect to official servers
  • CSGO the remote host stopped receiving communications and closed the connection

How do I fix unable to connect to server on CSGO?

In this article

1. Check if Counter Strike servers are down

Counter Strike’s server might be currently down. To check, open Counter Strike’s page on Downdetector in a browser. That page tells you if Counter-Strike is currently down or not. If it is, wait for the CS outage to get fixed.

Downdetector page counter strike not connecting to server

How long will CS:GO servers be down? It’s up to the official provider to provide an estimated time of maintenance whether on this page or on the official social media/forum channels.

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2. Verify the integrity of the game’s cache

  1. First, you need to open the Steam client software.

2. Click Library at the top of Steam’s window.

3. Right-click Counter Strike: Global Offensive to select Properties.

4. Select the Local Files tab shown directly below.

5. Click the Verify Integrity of Game Files option.

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How do you fix a stuck CS:GO load? Steam’s Verify Integrity option can often resolve Counter-Strike server errors.

3. Try another game server


If Counter-Strike does not connect with the server maybe you want to try another game server alternative that can help you provide the best game experience.

We suggest you try Host Havoc which has a custom control panel very easy to use in order to change maps and install further modifications to your server in just a few minutes.

Their directory for modpacks is by far a higher level that any other game hosting provider.

Host Havoc is a high-performance server with excellent 24/7 technical support that helps you fix issues easily and fast.

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4. Turn off Windows Defender Firewall

  1. To turn off WDF, press the Windows key + S hotkey.
  2. Input firewall to search for the WDF applet.
  3. Click Windows Defender Firewall to open the Control Panel applet shown directly below.
    Windows Defender Firewall applet counter strike not connecting to server
  4. Click the Turn Windows Defender Firewall on or off link.
  5. Select the Turn off Windows Defender Firewall options, and click the OK button.
    Turn off Windows Defender Firewall option counter strike not connecting to server

CS: GO server errors can be due to Windows Defender Firewall blocking the game connecting with the server.

If CSGO can’t connect to official servers, you might want to temporarily turn off Windows Defender and check if the issue gets resolved by doing so.

5. Turn off third-party antivirus utilities

Users with third-party antivirus utilities might need to disable, or even uninstall, those utilities to stop them from blocking CS: GO.

Avast, Kaspersky, BullGuard, Norton Security, and Bitdefender are some AV software that incorporates firewalls.

You can usually disable AV utilities like those by right-clicking their system tray icons and selecting disable/turn off settings on the context menus.

Some antivirus software might also include additional options to toggle their firewalls off & on.

Disable Auto-Protect option counter strike not connecting to server

However, some users might need to completely uninstall their third-party antivirus software to stop them from blocking CS: GO. You can uninstall AV software via the Programs and Features applet, much the same as other software.

If you need further help uninstalling a program that refused to be removed, we got your back.

6. Repair Steam service

  1. To fix VAC server connection errors, try repairing Steam. First, make sure Steam is closed.
  2. Press the Windows key + R keyboard shortcut.
  3. Input this command in the Open box: "C:\Program Files (x86)\Steam\bin\SteamService.exe" /repair
  4. Note that users who haven’t installed Steam in its default Program Files directory will need to change the SteamService.exe file path in that command.
    Steam repair command counter strike not connecting to server
  5. Then press the OK button.

7. Switch to the Google DNS server

  1. Switching to Google DNS server can resolve CS: GO server errors. Right-click the Start button to select Run.
  2. Input ncpa.cpl in the Open box, and click the OK option.
  3. Right-click your net connection there to select Properties.
    Network Connections applet counter strike not connecting to server
  4. Double-click Wi-Fi Properties to open the window shown directly below.
    Wi-Fi Properties window counter strike not connecting to server
  5. Select the Use the following DNS server addresses radio button.
  6. Enter in the Preferred DNS server box.
  7. Input in the Alternative DNS server box.
  8. Select the Validate settings upon exit checkbox option.
  9. Press the OK button.

Those are some of the more likely fixes for Counter-Strike not connecting to server errors. In addition, try removing superfluous third-party programs from Windows startup.

By following these steps you should be able to fix any Counter Strike-related issues and play uninterrupted again.

Let us know which of the methods you used by leaving us a message in the comments section below.