Fix: Disney Plus black/blue/green screen errors

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as... read more
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Fix Disney Plus black screen

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Disney Plus might have worked like a charm until the screen got stuck on solid black, blue, or green. Users are logged in and can easily view all movies and shows. However, if they select to view a title, the buffering circle gives about half a spin and then it goes to a black screen.

The same happens when subscribers reach to a blue screen. The app seems to work fine except when they try to watch the available content. They get sound, but with a solid blue screen only.

Users could also experience a green screen with sound when they try to watch Star Wars spinoff The Mandalorian or any other title. This points to information stored on their device that needs to be refreshed.

If you too have similar issues, here we are to walk you through a quick troubleshooting process that will help get to the root of whatever screen problem you’re experiencing with Disney Plus.

How can I fix Disney Plus black/blue/green screen?

1. Change Resolution to 4K

change Resolution to 4K

First, note that your Amazon Fire Stick 4K comes with the default resolution of 1080p. The TV could also be set in 1080p mode according to the Fire Stick option. Therefore, from the home menu Settings > Display/Sound access Resolution and change it to 4K.

After making this change and plugging it into a UHD color port, chances are the Disney Plus screen will work properly again.

2. Change the Color Depth

change the Color Depth

When using the Vizio and Fire Stick combo, accessing the Home menu on the Fire Stick is also recommended to change the Color Depth to 12 bits from 8 bits.

Then on your TV, plug the 4K stick into an HDMI port that has UHD Color. Once these changes are made, the dreadful screen issue should disappear for good from Disney Plus.

3. Tackle screen issues when accessing Disney Plus on a web browser

try to clear browser cache

The browser is often the core of the problem. That’s why you should try clearing your browser’s cache history and cookies. Also, make sure your browser and device are up to date.

4. Fix screen issues when accessing Disney Plus on another device

reinstall the app

An effective solution, in this case, is to delete and reinstall the app. This doesn’t cancel your subscription. However, all your downloaded titles will be removed from the device if the app is uninstalled.

5. Restart the device

restart device

If using Amazon’s Fire Stick, then the best thing to do is to press the Home button on your Amazon Fire TV remote and select Settings. Select My Fire TV, hit Restart and try streaming again.

The same applies to your Android phone or tablet. Hold down the Power button, and then confirm that you want to turn off your Android. Finally, press the Power button again to power your device on. Once it finishes turning on, Disney Plus is waiting for you.

6. Make sure nothing prevents streaming of video content

disable antivirus

Another potential fix is to ensure that you don’t have a content filter, antivirus application, or pop-up blocker that is preventing the streaming of media content. If you happen to have one, turn off these services and try streaming again.

Other subscribers also entered into video and audio on their Apple TV and downgraded 1080 HDR to 1080 SDR or restarted their Internet connection. As a last resort, some went all the way to factory reset and set up the TV and their accounts again.

By following the troubleshooting tips in this article you can fix Disney’s Plus screen issues. If you have any additional recommendations to offer, leave us a message in the comments section below.


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