Disney Plus freezing / keeps buffering [5 Steps to fix it]

by Radu Tyrsina
Radu Tyrsina
Radu Tyrsina
CEO & Founder
Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time). For most of the kids of... read more
Affiliate Disclosure
  • Disney+ is one of the world's leading streaming services, being home to many beloved franchises.
  • Unfortunately, users reported freezes and buffering issues while using the service.
  • To fix this, you could try re-opening the app, power cycling your device, and more.
  • By following the steps below, you should be able to enjoy Disney+ to the fullest.

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Disney Plus has finally launched to the masses and seems to be a success. However, new technical problems are constantly reported by subscribers. When buffering issues invade your Disney, Pixar, Marvel movies, or high-profile shows like The Simpsons, things are anything but pleasant.

That’s expected from any computerized system; it’s not uncommon to see playback problems like buffering, so let us help you out. Our recommendation is to check Netflix if you have a subscription, any other similar streaming platform or simply load up YouTube.

If the stream doesn’t buffer any longer, then this is isolated to Disney Plus. Here are some tricks you can apply to minimize this buffering issue you come across.

What can I do if Disney Plus keeps buffering / freezing ?

1. Uninstall and reinstall Disney Plus

If these don’t work and the stream is still buffering, keep in mind that the app may just have some issues. Uninstalling it and then reinstalling often fix most problems.

Therefore, you can try uninstalling the app, restarting your device, and then downloading the app to your device back. Don’t hesitate to log in once again with your account email and password and see if the issue is solved.

Get Disney+

2. Close the Disney Plus app, then try again

There are a few things you need to try, but first, fully close your Disney Plus app. Start by exiting Disney Plus and all other apps or programs running in the background, then try opening it again.

3. Check your connection

Low download speeds or an inconsistent wireless connection can often lead to issues with using the Disney Plus app. We also want to remind you that all major streaming platforms – Netflix, Amazon Prime, or Apple – have their very own recommendations for how fast your internet speed should be.

Disney Plus is no exception. It recommends these Internet speeds for their HD and 4K UHD video quality streaming on Disney Plus:

  • 5.0 Mbps for High Definition
  • 25.0 Mbps for 4K UHD

Immediately run a speed test on your device and compare results with the above recommendations.

4. Power cycle your devices

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Performing a power cycle remains among the first steps for troubleshooting a buffering issue. This standard diagnostic procedure involves simply turning off your device.

Do the same for the modem and router, if applicable. Wait a few minutes, then power them back up.

With any luck, Disney Plus should stop buffering. Keep in mind that after resetting an Internet device, it may take a minute or two to reconnect.

5. Check for Disney Plus/app updates

Another thing you may need to do if Disney Plus keeps buffering is to check for app and system updates. If you are not running the latest version, this little thing may have a huge impact on the video playback issues you’re experiencing.

To find any new Disney Plus updates, visit your device’s app store. Then, to check for system updates, enter into your device’s settings menu.

If you’re a current Disney Plus user, issues like buffering shouldn’t scare you off. Things will most likely improve in the coming months.

If the buffering issues persist, especially with certain titles, take into consideration that Disney Plus is drawing in a lot of subscribers these days.

One of our readers got around this problem by changing the quality from automatic to standard in Settings so make sure you also try that.

Some programs are seeing heavy demand, so there are times when the only recommendation that stands is to wait a bit and try again later. Either way, the movie you’re eager to watch will still be there tomorrow.

Also, a good idea may be to clear cache and data. If you need help in deleting the browsing history, follow our detailed guide. After clearing the cache, log back into Disney Plus.

Do you know another way to fix the problem? Do tell us in the comments section below!

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