How to fix Dropbox’s Export Failed error when exporting videos

Matthew Adams
by Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about... Read more
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Some users utilize Dropbox cloud storage to transfer videos from Windows desktops and laptops to their mobile devices.

However, an “Export Failed” error might arise when users try to export videos saved in Dropbox to their mobiles devices.

The full error message states: Export Failed. Dropbox was unable to save to the Photo Library.

Consequently, users can’t export their videos from Dropbox to the mobiles.

The “Export Failed” error is usually due to video format incompatibility. The video formats users are trying to export aren’t compatible with their mobile devices.

However, users can fix the error by converting their videos to compatible mobile formats with various optimizer software before saving them to OneDrive.

How to fix Dropbox Export failed errors?

1. Try using the web version

Sometimes using the web version of Dropbox can fix this issue. You can use any web browser for this task, but we suggest trying Opera.

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2. Convert videos to compatible formats with HandBrake

  1. Users can convert videos to compatible mobile device formats with the open-source HandBrake software for Windows. Click Download (64-bit) on Handbrake’s download page to save the installer for that software.
  2. Then open the installer for Handbrake to add that software to Windows.
  3. Open the HandBrake software.The Handbrake software dropbox error exporting files
  4. Click the File button, and then select a video to optimize.
  5. Press the Open button.
  6. Click the Presets button.
    The Presets button dropbox error exporting files
  7. Click Devices on the Presets sidebar.
    The preset Device category dropbox error exporting files
  8. Next, select an Apple, Android, or Windows Mobile preset that best matches the device you’ll export the video to.
  9. Click Preview, select Use system default video player, and press the Live Preview button to play a preview of the video.
    The video Preview window dropbox error exporting files
  10. Users can click the Browse button on the Summary tab to select an alternative folder path for the output file.
  11. Press the Start Encode button to initiate the conversion.
  12. Thereafter, users can upload their converted videos to OneDrive to export them to mobile phones.

Looking for a powerful video Editor? Check out our review of Movavi Video Editor Plus!


3. Update the Dropbox app

Some users might also need to update the Dropbox apps on their mobile devices to fix the “Export Failed” error. The best way to do that is probably to uninstall the apps.

Then open the Dropbox Google Play or iTunes pages to get the latest version of the app.

The Dropbox page dropbox error exporting files

So, that’s how users can convert their videos to compatible mobile device formats to fix the “Export Failed” error. Then users can export the videos from OneDrive to their mobiles. Aside from HandBrake, users can also convert videos to compatible mobile formats with Video Converter Ultimate, Video Optimizer Pro, and Format Factory.

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