FIX: Dropbox there was an error downloading your file

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Dropbox is one of the most popular tools when it comes to syncing your computer files in the cloud and sharing files.
  • What happens when you can't download your file because of Dropbox error? Switch to incognito mode, clear your browser's cache or change the browser to decrease your chances of incompatibilities due to new changes.
  • Visit the Dropbox section to learn how to get the most out of your Dropbox account.
  • Many programs today have a web-version. If you are having trouble with any of them, try our Web App Error section for troubleshooters.
dropbox there was an error opening this document

Dropbox is one of the most popular tools when it comes to sharing and storing files.

However, this app is affected by many errors. You can check out our comprehensive guide to solve many issues with Dropbox reported by users.

Also, many users encountered this problem regardless of the computer, browser, or the type of Internet connection used.

Many people use Dropbox to share files with their peers. So, it is safe to say that you can’t use Dropbox without the download feature.

Luckily, there are solutions available to fix this issue.

Today we will show you what to do if you encounter there was an error downloading your file error message in Dropbox.

What to do if Dropbox won’t let you download files?

1. Try using a different web browser

UR Browser There was an error downloading your file in Dropbox

The first thing you should try is using a different browser to download files from Dropbox. You can use any browser you want, but we recommend UR Browser.

If you’re not familiar, UR Browser is built on the Chromium engine, and it’s a privacy-oriented browser.

As for the features, this browser has a built-in ad blocker, phishing and tracking protection. If you need an additional layer of security, there’s a built-in VPN as well.

2. Try incognito mode

Some users reported that going in private/incognito mode solved the problem for them.

For Google Chrome, go to the three vertical dots from the upper-right corner of the window. Then, select New incognito window.

new incognito window There was an error downloading your file in Dropbox

Alternatively, you can press CTRL + SHIFT + N on your keyboard and a new incognito page will open automatically.

Dropbox is not your only option! Choose one of these cloud apps to share your files!

3. Clear your cache

Clearing your temporary Internet files is always a great idea. Doing this, your browser will run better, and you will avoid errors such as this one.

  1. Click on the three vertical dots from the upper-right corner of your window.
  2. Select More tools.
  3. Click on Clear browsing data.clear browsing data There was an error downloading your file in Dropbox
  4. Choose a relevant time range or select All time to clear everything.
  5. Select the checkboxes next to Cached images and files and Cookies and other site data.
  6. Click on Clear clear browsing data There was an error downloading your file in Dropbox

4. Check the name of the files or folders

If Dropbox won’t let you download, make sure there aren’t certain characters in your file name, such as punctuation signs.


So, this problem can be solved in no time with our solutions. Make sure your browser runs smoothly by clearing the cache.

You can also go in incognito or private mode. Moreover, check the file name to see if there are no special characters such as comas, hashtags etc.

Did our solutions work for you? Did you find other methods to fix this issue? Do let us know in the comments section below!

FAQ: Learn more about Dropbox download

If Dropbox is not installed on your computer, then you login to the website, select the file, and then click the Download button. Here’s how to copy Dropbox files to your photo album.

  • Downloading multiple files from Dropbox?

Multiple files can be downloaded from the Dropbox website after logging into your account. Alternately, make sure to correct any syncing issues with your computer.

  • How to download photo from Dropbox?

Login into the webapp. Navigate through the files and folders until you find the one you want to download. Click on it. Then from the options on the right side, click Download.

Editor’s Note: This post was originally published in August 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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