Fix: Dropbox “No internet connection” error in Windows 10, 8.1

By: Madeleine Dean
4 minute read

Dropbox is one of the most popular cloud storage platforms in the world. In order to use this service, you need to install the Dropbox app on your Windows computer. Unfortunately, there are various errors that can occur during the install process.

One of the most frequent Dropbox errors is the “No internet connection” error message. But, there are some more similar problems or error messages you can resolve with the same solutions:

  • Your computer is currently offline. Please check your network settings – This is the most common error message you’ll get when Dropbox is not able to connect to the internet.
  • Dropbox lost connection error – Another common internet connection error message.
  • Dropbox causing internet problems – This one is reversed. It’s when Dropbox prevents you from accessing the internet in other apps. Nevertheless, you can solve this problem with the solutions listed below.
  • Dropbox error 2 – This error message may be confusing, but it basically means you’re not able to connect to the internet using Dropbox.
  • Dropbox error 2 Windows 8.1 – The error 2 is actually more common in Windows 8.1, than Windows 10.
  • Dropbox stuck on connecting – It’s also possible that you’re able to connect to the internet at first, but the connection gets stuck midway.

Fortunately, there is a quick workaround available to fix these problems.

How to fix Dropbox “No internet connection” error message

Table of contents:

  1. Disable your firewall
  2. Turn off your antivirus
  3. Disable proxy in Dropbox’s settings
  4. Run the netsh winsock reset catalog command
  5. Use the offline installer
  6. Use the App Troubleshooter
  7. Flush DNS

Fix: No internet connection in Dropbox in Windows 10

There are various elements that can cause this issue. Follow the troubleshooting steps listed below to solve the “No internet connection” error.

Solution 1 – Disable your firewall

The main element that blocks Dropbox’s install process is your firewall. Disable it for a couple of minutes, just to complete the installation and then you can turn it back on.

If you stumble upon similar issues while running Dropbox, the solution is to add it to the list of exceptions in the Firewall. Here’s how to do that:

  1. Go to Search, type firewall, and open Windows Defender Firewall. 
  2. Go to Allow an app or feature through Windows Defender Firewall. Dropbox error 2
  3. Scroll down through the list of apps, and find Dropbox.
  4. Make sure to check both Private and Public.
  5. Save the changes and restart your computer.

Solution 2 – Turn off your antivirus

If disabling your firewall doesn’t help, try turning off your antivirus completely. Enable it once you complete the install process. However, some Dropbox users report that the tool recognized the Internet connection only after they uninstalled the antivirus.

Solution 3 – Disable proxy in Dropbox’s settings

Another thing we’re going to try is disabling proxy in Dropbox’s settings. If your proxy settings are set to auto-detect, there’s a chance something will go wrong. So, we’re going to change the settings from auto-detect to no proxy at all.

Here’s how to do that:

  1. Click on Dropbox’s gear icon > select Preferences
  2. Select Proxies > Change Auto-Detect to No Proxy option

Solution 4 – Run the netsh winsock reset catalog command

Maybe Dropbox isn’t the problem, after all. So, let’s leave it for a moment, and restore the network protocols to default settings. Here’s how to do that:

  1. Type cmd in the search menu > Launch Command Prompt as an administrator
  2. Type netsh winsock reset catalog > hit EnterDropbox stuck on connecting 

Solution 5 – Use the offline installer

If you’re having problems with the regular installer, you can download the Dropbox offline installer from Dropbox’s official website. Just run the offline installer, and it should install Dropbox without any major problems.

Solution 6 – Use the App Troubleshooter

If you’re using the UWP version of Dropbox, there’s a handy troubleshooting tool inside Windows 10 that will likely resolve the problem. That tool is Windows 10’s Troubleshooter. The troubeshooter is designed to resolve various issues, including this one with Dropbox and other Windows 10 apps.

Here’s how to run Windows 10’s App Troubleshooter:

  1. Go to Settings.
  2. Navigate to Updates & Security > Troubleshoot.
  3. Click Windows Store Apps and choose Run the troubleshooter.Dropbox lost connection error
  4. Wait for the troubleshooter to finish the process.
  5. Restart your PC.

Solution 7 – Flush DNS

And finally, another thing that could cause Dropbox internet connection issues is DNS. If your DNS settings are set incorrectly, you won’t be able to use some apps, including Dropbox. The solution, in this case, is flushing the DNS settings, and resetting it to the normal state.

Here’s what you need to do:

  1. Go to Search, type cmd, and open Command Prompt as Administrator. 
  2. Type in the following commands, and press Enter after each one:
    • ipconfig /flushdnsYour computer is currently offline. Please check your network setting
    • ipconfig /registerdns
    • ipconfig /release
    • ipconfig /renew
    • NETSH winsock reset catalog
    • NETSH int ipv4 reset reset.log
    • NETSH int ipv6 reset reset.log
    • Exit
  3. Restart your computer.

That’s about it, we certainly hope at least one of these solutions helped you resolve the internet connection issues in Dropbox. If you’ve come across other solutions to fix the “No internet connection” Dropbox error, you can list the troubleshooting steps in the comment section below.

Editor’s Note: This post was originally published in December 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

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