EntryProtect has blocked this screen capture Windows 10 error [Fix]

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
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EntryProtect has blocked this screen capture

EntryProtect is third-party security software, however, many users reported EntryProtect has blocked this screen capture error while using it. Although this is a great tool, it can create conflict with legitimate screen capture and screen sharing programs as well.

Since errors with EntryProtect are somewhat common, in this article we’ll show you how to fix them.

How to fix EntryProtect has blocked this screen capture error?

  1. Change AOL Desktop Gold settings
  2. Install less restrictive version of SafeNet Authentication Client
  3. For Sophos User
  4. Whitelist / Allow the app through firewall
  5. Check your Antivirus and Firewall

1. Change AOL Desktop Gold settings

If you are using AOL Desktop Gold and facing EntryProtect has blocked this screen capture error, here is how to fix it. AOL Desktop Gold by default enables the EntryProtect feature for the users in order to prevent information leak. But, you can use disable the feature manually.

  1. Launch AOL Desktop Gold and click on Edit (top-left).
  2. Select General Settings.
  3. From Premium Security tab, uncheck Enable Screen Capture Protection option.
  4. Restart your PC and check for any improvements.

If you are not the system administrator, you probably won’t be able to add a screen capture tool to the whitelist.

In that case, be sure to contact your administrator or SafeNet support to allow screen capture in your environment.


2. Install less restrictive version of SafeNet Authentication Client

revo uninstaller EntryProtect has blocked this screen capture

If you are the system administrator, you can try to install the less restrictive version of this security software in order to fix EntryProtect has blocked this screen capture error.

To install the less restrictive version, you need the original SafeNet Client Authentication software disc.

  1. First, uninstall the regular version of SafeNet Client.
  2. Insert the disk and check if it contains a less restrictive version of the same tool. Install the software and restart your PC.
  3. Launch the screen share or capture program to see if the issue is resolved.

When removing software, it’s important that you remove it completely. This is relatively hard to do manually, but thanks to the tools such as Revo Uninstaller, you can easily remove any application along with all of its files with ease.


3. For Sophos User

Sophos is another data security third-party software with top-level network protection. If you have it installed on your computer, it may block screen capture and screen sharing feature as well.

To fix the issue, you may have to whitelist the web traffic by creating a web policy. The process can be a little tedious, but you can check out the step by step information on the Sophos official website.


4. Whitelist / Allow the app through firewall

Start with allowing the program through Firewall. You can easily whitelist any app from your Antivirus program.  You may also need to whitelist programs in Windows Security.

  1. Type Firewall in Cortana/search bar and select Firewall and Network Protection.
  2. Click on Allow an app through firewall option.
    Allow an app through Firewall EntryProtect has blocked this screen capture
  3. Click on Change Settings button.
    allowed apps firewall EntryProtect screen capture error
  4. Look at all the listed programs under Allowed apps and features.
  5. Find the screen capture program and check both Private and Public boxes to whitelist the program.
  6. Click OK to save the changes.

5. Check your Antivirus and Firewall

If whitelisting the screen capture program in Windows Defender Firewall didn’t work, turn off the Firewall temporarily to check if has any effects. Note that even your antivirus may come with Screen Shot Capture protection feature. Antivirus programs such as Kaspersky have this feature built-in.

Check for any such features in the setting before disabling the Antivirus completely. If no such feature is found, proceed with the below steps.

  1. Type Firewall and open Firewall and Network Protection.
  2. Click on Private Network and turn off Windows Defender Firewall. Do the same with Public Network, if you are connected to one.
    turn off windows defender EntryProtect screen capture blocked
  3. Once the Firewall off, launch the screen capture program and check if you can capture the screenshot. If not, disable the antivirus.
    Quit Malware Bytes Antivirus EntryProtect has blocked this screen capture
  4. You can easily disable antivirus by quitting from the taskbar. Or launch the malware protection program and turn off real-time protection.

Make sure to re-enable the software once you are finished taking screenshots.

EntryProtect has blocked this screen capture error mostly occurs if you are using a work PC where the administrators usually block the user from sharing their screen remotely or capturing it locally.

In such a situation, the best approach is to contact the system administrator and ask them to remove the restriction. However, you can also try to follow the solutions listed in this article to fix the error on your work or personal computer by yourself.

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