Error fetching your channel information on Twitch [EXPERT FIX]

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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Error fetching your channel information Twitch

Twitch is one of the most used and appreciated streaming services available on the market, but a large number of users reported Error fetching your channel information. This error usually occurs for users that work with both Twitch and Streamlabs OBS.

This error can be very frustrating especially if you dabble in gaming streaming, or if you want to see the latest streams from the channels you follow. For these reasons, in this article we will explore some quick fixes for this issue. Please make sure to follow the steps presented here in the order that they are written in.

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How can I fix Error fetching your channel information message on Twitch? First off, you need to start both Streamlabs and Twitch with administrative privileges. In case that doesn’t work, start run Auto Optimizer in the Streamlabs OBS to fix this issue.

How to fix the Error fetching your channel information

  1. Restart app with administrator privileges
  2. Run auto-optimizer if you’re logged into Streamlabs OBS with Twitch
  3. Check if your stream key is correct

1. Restart app with administrator privileges

To fix Error fetching your channel information, you just need to start Twitch with administrative privileges. To do that, follow these steps:

  1. Inside Streamlabs OBS, click on the Logout button found at the left of your screen.loutout streamlabs Error fetching your channel information
  2. Click OK.logout confirm Error fetching your channel information
  3. Click the X button at the top right of your screen to close Streamlabs OBS.
  4. Right-click on the Streamlabs OBS icon on your desktop, and select Run as administrator.run as administrator Error fetching your channel information
  5. Log back into Streamlabs OBS using your Twitch account, and try to see if the error persists.

2. Run auto-optimizer if you’re logged into Streamlabs OBS with Twitch

Another way to fix Error fetching your channel information Twitch error is to run the Auto Optimizer. To do that, follow these steps:

  1. Inside Streamlabs, click on the cog wheel Settings button.settings icon Error fetching your channel information twitch
  2. Inside the General tab, click on Run Auto Optimizer button.auto optimizer Error fetching your channel information twitch
  3. The optimization process will now start.
  4. When the optimization process is complete, click on Next.optimization complete Error fetching your channel information

Note: If the problem still persists, please follow the next steps presented in this list.


3. Check if your stream key is correct

  1. Log into Twitch, click on your profile picture, and select Creator Dashboard from the drop-down menu.creator dashboard Error fetching your channel information twitch
  2. In the left panel, select Channel, and then click on Show key.show key can't fetch channel information twitch
  3. Now that you have your Twitch Stream key, open up Streamlabs OBS.
  4. Click on the Settings cogwheel.settings streamlabs OBS Error fetching your channel information
  5. Click on Stream tab, then paste the copied Twitch stream key, and select Done.show stream key Error fetching your channel information twitch

In this article we explored some of the best methods to deal with the Error fetching your channel information message. Try all of our solutions and feel free to let us know if this guide helped you by using the comment section below.

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  • See my problem is that my stream key & preferences wont load i get a thing that says “Failed to load channel properties. Please refresh the page and try again.” i have tried so many different things and looked up about this but cant find anything please can someone help me