FIX: Error fetching your channel information on Twitch

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
Affiliate Disclosure
Share this article:

  • A failed to fetch settings from Twitch Streamlabs error sometimes indicates incorrect settings.
  • When getting a failed to fetch settings from Twitch message make sure you've got admin rights.
  • Try a simple logout/login process just to reestablish the connection.
  • Streamlabs has an auto-optimized option that should also help.
Error fetching your channel information on Twitch
To fix various PC problems, we recommend Restoro PC Repair Tool: This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues and remove viruses now in 3 easy steps:
  1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues affecting your computer's security and performance
  • Restoro has been downloaded by 0 readers this month.

Twitch is one of the most used and appreciated streaming services available on the market, but a large number of users reported an Error fetching your channel information.

This error usually occurs for users that work with both Twitch and Streamlabs OBS.

The error can be very frustrating especially if you dabble in gaming streaming, or if you want to see the latest streams from the channels you follow.

For these reasons, in this article, we will explore some quick fixes for this issue. Please make sure to follow the steps presented here in the order listed below.

How do I fix Streamlabs failed to fetch settings from Twitch error?

  1. Restart app with administrator privileges
  2. Run auto-optimizer
  3. Check if your stream key is correct

1. Restart app with administrator privileges

  1. Inside Streamlabs OBS, click on the Logout button found at the left of your screen.loutout streamlabs Error fetching your channel information
  2. Click OK.logout confirm Error fetching your channel information
  3. Click the X button at the top right of your screen to close Streamlabs OBS.
  4. Right-click on the Streamlabs OBS icon on your desktop, and select Run as administrator.run as administrator Error fetching your channel information
  5. Log back into Streamlabs OBS using your Twitch account, and try to see if the error persists.

2. Run auto-optimizer

  1. Inside Streamlabs, click on the cog wheel Settings button.settings icon Error fetching your channel information twitch
  2. Inside the General tab, click on Run Auto Optimizer button.auto optimizer Error fetching your channel information twitch
  3. The optimization process will now start.
  4. When the optimization process is complete, click on Next.optimization complete Error fetching your channel information

Note: If the problem still persists, please follow the next steps presented in this list.


3. Check if your stream key is correct

  1. Log into Twitch, click on your profile picture, and select Creator Dashboard from the drop-down menu.creator dashboard Error fetching your channel information twitch
  2. In the left panel, select Channel, and then click on Show key.show key can't fetch channel information twitch
  3. Now that you have your Twitch Stream key, open up Streamlabs OBS.
  4. Click on the Settings cogwheel.settings streamlabs OBS Error fetching your channel information
  5. Click on Stream tab, then paste the copied Twitch stream key, and select Done.show stream key Error fetching your channel information twitch

If you’re having trouble with Twitch fetching the stream key, one of these three solutions might help.

In this article, we explored some of the best methods to deal with the Error fetching your channel information message.

Try them and feel free to let us know if this guide helped you by using the comment section below.

idee restoro Still having issues? Fix them with this tool:
  1. Download this PC Repair Tool rated Great on TrustPilot.com (download starts on this page).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues with Patented Technologies (Exclusive Discount for our readers).
Restoro has been downloaded by 0 readers this month.
Editor's Note: This article was originally published in May 2019 and was revamped and updated in January 2021 for freshness, accuracy, and comprehensiveness.
Was this page helpful?
Thanks for letting us know! You can also help us by leaving a review on MyWOT or Trustpillot.
Get the most from your tech with our daily tips
Tell us why!
  • See my problem is that my stream key & preferences wont load i get a thing that says “Failed to load channel properties. Please refresh the page and try again.” i have tried so many different things and looked up about this but cant find anything please can someone help me