FIX: Gmail won’t load in Chrome on Windows 10

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Google Chrome is optimized with plenty of dedicated web apps powered also by Google.
  • Ironically, this quite will show you what to do when Gmail doesn't load on Chrome.
  • To learn more about this browser, check out our dedicated Chrome Hub.
  • For even more information covering other browsers as well, visit our Browsers page.
Gmail won't load in Chrome

Google’s Chrome browser is one of the most used browsers in the world today, but that doesn’t get it off the hook when it comes to technical issues. Among the issues that make for a frustrating experience is when Gmail won’t load in Chrome on Windows 10.

This is a common problem, which fortunately means that for you who is experiencing it right now, you can find some common fixes and solutions to resolve it on your computer.

Here below is a list of preliminary fixes and common solutions used when Gmail won’t load in Chrome on Windows 10.

The solutions below will also help if you have trouble with the following issues:

  • Gmail won’t load in Chrome
  • Gmail won’t open in Chrome
  • Gmail won’t load on Chrome
  • Can’t open Gmail on Chrome

How do I fix Gmail not loading in Chrome?

  1. Try another browser
  2. Preliminary troubleshooting steps
  3. Browse incognito or in private
  4. Clear your cache and cookies
  5. Check browser extensions or applications
  6. Check Gmail Labs
  7. Check if security software is blocking Gmail from loading
  8. Reset your browser (Chrome)
  9. Flush socket pools
  10. Manually disable extensions

1. Try another browser

If you notice that the Gmail issue persists no matter what you do, then you should start using a  different browser instead.

One great alternative to Google Chrome is Opera, as it is also built using the Chromium engine, but it is designed to be far less resource-intensive.

More so, the vast library of addons is filled with tools that can help better integrate Gmail into the browser, allowing you quicker and better access to it, along with several improved tools.

More so, the built-in VPN, ad-blocker, and tracker blocker will allow you to send and receive emails privately and securely.



An excellent web browser that offers many useful tools, including the ability to save and print your web pages.

2. Preliminary troubleshooting

  • Restart your device and check if it helps
  • Try using a different browser
  • Remove or rename Google Chrome in cache and check if it loads
  • Turn off extensions and restart your browser to see if one of them causes Gmail not to load in Chrome
  • Ensure you have the latest Chrome version, by clicking the gear icon and choose About Google Chrome to open a window listing the version number and see if an update is available

3. Browse incognito or in private

  • On your computer, open Chrome.
  • At the top right, click More New Incognito Window.
  • A new window appears. In the top corner, check for the Incognito icon
  • You can also use a keyboard shortcut to open an Incognito window: press Ctrl + Shift + n.

4. Clear your cache and cookies

  • On your computer, open Chrome.
  • At the top right, click More
  • Click More tools > Clear browsing data.
  • At the top, choose a time range. To delete everything, select All time.
  • Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  • Click Clear data.

5. Check browser extensions or applications

Sometimes these add-ons or extensions on Chrome can prevent Gmail from loading. You can temporarily turn them off one by one and use Gmail again to see if that solves the problem.

Try using Gmail incognito or in-private browsing, or without extensions. Try temporarily turning off these extensions and applications one by one, then using Gmail again to see if that solves the problem.

6. Check Gmail Labs

If you have labs turned on, open Gmail via this link, and if it helps, disable the labs one after another to find out which one is causing Gmail not to load.

To disable, do this:

  • Open Gmail.
  • In the top right, click Settings
  • Click Settings.
  • Click the Labs tab.
  • Next to any labs you have enabled, select Disable.
  • At the bottom of the page, click Save Changes.

7. Check if security software is blocking Gmail from loading

Sometimes security software like a firewall or antivirus could cause Gmail not to load in Windows 10. Check if Windows Defender is blocking it, and disable it then try loading Gmail again. You can also leave Defender on and turn off the cloud portion instead.

8. Reset your browser (Chrome)

  • Open Chrome
  • Click More
  • Click Settings

  • Click Advanced

  • Under the Reset section, click Reset

  • Confirm by clicking reset settings button

Google Chrome show in folder missing

Note: This process resets the default search engine back to Google, the homepage and tabs, new tab page, pinned tabs, content settings, cookies and site data, extensions and themes. The new settings will also apply across all devices you’re signed into.

9. Flush socket pools

  • Open Google chrome and type chrome://net-internals in the URL bar
  • Click Export button
  • Scroll down to Sockets
  • Select Flush Socket Pools
  • Try loading Gmail again

10. Manually disable extensions

To disable extensions, you need to run Chrome with the disable extensions command line option. It may not disable all extensions as much as hide them such that Chrome thinks none of them are installed. What you need to do, therefore, is manually disable them.

To do this:

  • Open User Data folder
  • Open file Preferences in text editor
  • Scroll down to the line starting the settings blocks
  • Each of the extensions will have its own block inside settings block, so to disable them, change their states from 1 to 0

Were you able to load Gmail again on Chrome browser? Let us know in the comments section below.

Editor’s Note: This post was originally published in July 2018 and has been since revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in July 2018 and was revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.