How to fix a Gmail account not receiving emails

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Some users have said on Google forums that their Gmail accounts aren’t receiving any emails. Those users might still be able to send emails, but they don’t receive any. Gmail users might not receive messages due to filters, insufficient account storage, or antivirus firewalls getting in the way. These are a few potential fixes for Gmail accounts that aren’t receiving emails.

How can Users Fix Gmail Accounts That Aren’t Receiving Emails?

1. Is Gmail Down?

It might be the case that the Gmail service is temporarily down. To check if that is the case, open the Downdetector.com website in a browser. Enter the keyword ‘gmail’ in that website’s search box, and press the Return key. Then click Gmail to see if there’s a Gmail outage. If so, wait for Google to fix the outage.

Gmail outage page gmail account not receiving emails


2. Check the Gmail Storage Quota

  1. Users can’t receive emails when they no longer have any free Gmail space. To check storage, open your Google Drive page (which Gmail users should be registered with as part of a Google Account).
  2. Click Upgrade Storage in Google Drive to open the tab shown directly below. The maximum freely allocated storage space for Gmail, Google Drive, and Google Photos is 15 GB combined.

    Google storage page gmail account not receiving emails

  3. Users who have reached the 15 GB storage mark will need to free up some space. To do that, open Gmail in a browser.
  4. Then select some emails to delete, and click the Delete button.
  5. Click More on the left of Gmail’s tab.

    Gmail Bin gmail account not receiving emails

  6. Then click Bin to open it.
  7. Click the Empty Bin now option to erase the emails there. Thereafter, users might start receiving Gmail emails again.
    The Empty Bin now option gmail account not receiving emails

3. Delete Email Filters

  1. Gmail users not receiving messages in their inboxes can be due to filters rerouting emails to alternative folders, such as All Mail. Users can delete filters by clicking the Settings button and selecting Settings.

    The General tab gmail account not receiving emails

  2. Click Filters and blocked addresses to open the tab shown below.

    The Filters tab gmail account not receiving emails

  3. Select all filters listed on that tab.
  4. Press the Delete button to erase the filters.

4. Turn Off Email Forwarding

  1. Some users might need to disable Gmail’s email forwarding to receive messages. To do that, click the Settings button in Gmail.
  2. Select the Settings option.
  3. Select Forwarding and POP/IMAP to open that tab

    The Forwarding tab gmail account not receiving emails

  4. Then click the Disable forwarding option there.
  5. Click the Save Changes button.

5. Turn Off or Configure Firewalls

Some antivirus software also include firewalls that can also block Gmail emails. So, try removing antivirus utilities from the system startup, which will stop them running when users start Windows. Users can remove antivirus utilities from the system startup by right-clicking the taskbar, selecting Task Manager, clicking the Start-up tab, and selecting antivirus software on that tab. Then click Disable to remove the antivirus utility from startup.

The Start-up tab gmail account not receiving emails

If users then receive Gmail messages after restarting Windows, the antivirus software must have blocked the emails when it was running. Users can uninstall their antivirus utilities to ensure their firewalls don’t block emails. Alternatively, users can configure their antivirus utilities’ settings to stop them blocking emails as outlined within the article below.

Read also: Antivirus blocking email: How to fix it in less than 5 minutes

Those are the most probable resolutions for fixing Gmail when users don’t receive emails. Users utilizing client software for Gmail emails might also need to check the incoming/outgoing server settings for those applications to ensure they receive the emails.

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