Gmail account not receiving emails? Here’s how to fix it

Matthew Adams
by Matthew Adams
Windows & Software Expert
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  • Gmail is one of the best and the most used webmail services in the world.
  • Many users reported that they aren’t receiving emails on their Gmail account.
  • To fix this problem, try opening Gmail in a different browser or delete your email filters.
  • We wrote more about Google productions in our Google hub, so be sure to check it out for more useful guides.
my gmail isn't receiving emails

Some users have said on Google forums that their Gmail accounts aren’t receiving any emails. Those users might still be able to send emails, but they don’t receive any.

Gmail users might not receive messages due to filters, insufficient account storage, or antivirus firewalls getting in the way. These are a few potential fixes for Gmail accounts that aren’t receiving emails.

How do I fix Gmail accounts that aren’t receiving emails?

1. Try Gmail in a different browser

UR browser Gmail account not receiving emails

If your Gmail account isn’t receiving emails, open it in a different browser and check if the problem is still there.

You can use any other browser for this purpose, but we would recommend using UR Browser. This browser is built on Chromium engine, but unlike Chrome, it won’t send your data to Google.

It’s worth mentioning that this browser has built-in adblock, VPN, privacy, tracking, malware protection, so it’s one of the most secure browsers online.

Wonder why UR Browser is the best alternative to Chrome? Check out our in-depth review to find out!

2. Is Gmail down?

It might be the case that the Gmail service is temporarily down. To check if that is the case, open the website in a browser.

Enter the keyword gmail in that website’s search box, and press the Return key. Then click Gmail to see if there’s a Gmail outage. If so, wait for Google to fix the outage.

Gmail outage page gmail account not receiving emails

3. Check the Gmail storage quota

  1. Users can’t receive emails when they no longer have any free Gmail space. To check storage, open your Google Drive page (which Gmail users should be registered with as part of a Google Account).
  2. Click Upgrade Storage in Google Drive to open the tab shown directly below. The maximum freely allocated storage space for Gmail, Google Drive, and Google Photos is 15 GB combined.Google storage page gmail account not receiving emails
  3. Users who have reached the 15 GB storage mark will need to free up some space. To do that, open Gmail in a browser.
  4. Then select some emails to delete, and click the Delete button.
  5. Click More on the left of Gmail’s tab.Gmail Bin gmail account not receiving emails
  6. Then click Bin to open it.
  7. Click the Empty Bin now option to erase the emails there. Thereafter, users might start receiving Gmail emails again.
    The Empty Bin now option gmail account not receiving emails

Still not receiving emails in Gmail? Perhaps one of these email clients can fix the problem

4. Delete Email filters

  1. Gmail users not receiving messages in their inboxes can be due to filters rerouting emails to alternative folders, such as All Mail. Users can delete filters by clicking the Settings button and selecting Settings.The General tab gmail account not receiving emails
  2. Click Filters and blocked addresses to open the tab shown below.The Filters tab gmail account not receiving emails
  3. Select all filters listed on that tab.
  4. Press the Delete button to erase the filters.

5. Turn off email forwarding

  1. Some users might need to disable Gmail’s email forwarding to receive messages. To do that, click the Settings button in Gmail.
  2. Select the Settings option.
  3. Select Forwarding and POP/IMAP to open that tabThe Forwarding tab gmail account not receiving emails
  4. Then click the Disable forwarding option there.
  5. Click the Save Changes button.

6. Turn off or configure firewalls

Some antivirus software also include firewalls that can also block Gmail emails. So, try removing antivirus utilities from the system startup, which will stop them running when users start Windows.

Users can remove antivirus utilities from the system startup by right-clicking the taskbar, selecting Task Manager, clicking the Start-up tab, and selecting antivirus software on that tab.

Then click Disable to remove the antivirus utility from startup.

The Start-up tab gmail account not receiving emails

If users then receive Gmail messages after restarting Windows, the antivirus software must have blocked the emails when it was running.

Users can uninstall their antivirus utilities to ensure their firewalls don’t block emails. Alternatively, users can configure their antivirus utilities’ settings to stop them blocking emails as outlined within the article below.

Your antivirus is blocking email? No problem, we got a fix for that!

Those are the most probable resolutions for fixing Gmail when users don’t receive emails. Users utilizing client software for Gmail emails might also need to check the incoming/outgoing server settings for those applications to ensure they receive the emails.

FAQ: Learn more about Gmail

  • What is Gmail IMAP?

Gmail is using the IMAP standard to deliver emails and sync them on all your devices and clients.

  • How can I access my Gmail account?

To access your Gmail account, just go to Gmail’s website or open the dedicated email client on your computer.

  • Is Gmail an IMAP account?

Yes, Gmail fully supports the IMAP standard. The older POP standard is also supported.

  • Should I enable IMAP in Gmail?

IMAP standard offers many advantages over the older POP standard, so there’s no reason not to use it.

Editor’s Note: This post was originally published in August 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.