- If Gmail is not receiving emails, that might be caused by many issues, including a server outage or lack of Internet connection.
- Other reasons for not getting emails in Gmail can be filters, antivirus firewalls, or insufficient account storage.
- Your browser may also cause this problem so using a better one can be pretty helpful.
Some users have said on Google forums that their Gmail accounts aren’t receiving any emails. Those users might still be able to send emails, but they don’t receive any.
Why can’t I receive emails on Gmail? I’m not getting my emails! We’ve heard your questions and cries for help, and we solved this problem.
In some specific cases, even though you receive emails, the loading speed is slow.
What are the reasons why you’re not receiving any emails?
First of all, check if the Gmail services are online because Google suffered from outages from time to time. We explain below exactly how to do that.
You might not receive Gmail messages due to filters, insufficient account storage, antivirus firewalls, or simply some browser settings.
In other more extreme cases, these same elements have been reported to cause Gmail not to load at all. So, read below about the most important fixes for Gmail accounts that aren’t receiving emails.
How do I fix Gmail accounts that aren’t receiving emails?
1. Try Gmail in a different browser
If your Gmail account isn’t receiving emails, open it in a different browser and check if the problem is still there. You can use any other browser for this purpose, but we would recommend the one below.
This browser is built on the Chromium engine, but unlike Chrome, it won’t send your data to Google.
It’s worth mentioning that this browser has built-in adblock, VPN, privacy, tracking, malware protection, so it’s one of the most secure browsers online.
A web browser that will guarantee fast webpage loading speeds and an error-free Gmail experience.
2. Is Gmail down?
It might be the case that the Gmail service is temporarily down. To check if that is the case, open the Downdetector website in a browser.
Enter the keyword Gmail in that website’s search box and press the Return key. Then click Gmail to see if there’s an outage. If so, wait for Google to fix the outage.
3. Check the Spam folder
- Log into your Gmail account and click the More option from the left pane.
- Now, select the Spam folder and check if the emails you were waiting for are into the list. You should know that emails don’t stay in this folder for more than 30 days because after that, they are deleted.
- If you find a useful email you were looking for, click on it, then hit the Report not spam button. The message will be recovered and transfered into the Inbox folder and next time you receive an email from that address, it will not be considered spam anymore.
Gmail has a pretty good spam filter but sometimes, even the harmless messages from trusted senders can reach the Spam folder so it’s only logical that if you’re missing some messages, to check that storage.
4. Check the Gmail storage quota
- Open Google Drive and log into your account.
- The maximum freely allocated storage space for all the Google services is 15 GB combined and in the lower left part, you will see exactly how much is occupied.
- If you have reached the 15 GB storage mark will need to free up some space. To do that, open Gmail in a browser.
- Then select some emails to delete and click the Delete button.
- Click More on the left of Gmail’s tab, click the Thrash bin to open it, and select the Empty Thrash now option.
- Thereafter, you will start receiving Gmail emails again.
You can’t receive emails when you don’t have any free Gmail space. The solution above is temporary but you might also consider buying more storage space.
Also, if you’re tired of Gmail’s problems, we suggest that you try a third-party e-mail client instead since this service is far more stable and features less downtime.
Mailbird acts as a general hub for all of your email addresses (Yahoo, Gmail, etc), allowing you to have better control over your emails.
5. Delete the email filters
- While you’re logged into your Gmail account, click the Settings button and selecting See all settings.
- Click Filters and Blocked Addresses, select all filters listed on that tab, and press the Delete button to erase the filters.
The reason why you can’t receive some emails from certain people is that somehow, you blocked them by creating a filter, but this solution will remove any such blockage.
6. Turn off email forwarding
- Click the Settings button in Gmail and select the See all settings option.
- Select Forwarding and POP/IMAP to open that tab, then click the Disable forwarding option there.
- Click the Save Changes button on the bottom of the page.
7. Turn off or configure firewalls
- Right click the taskbar and select Task Manager.
- Click on the Startup tab, then right click the antivirus from the list and select Disable.
Some antivirus software also includes firewalls that can also block Gmail emails. So, try removing antivirus utilities from the system startup, which will stop them from running when users start Windows.
If you receive Gmail messages after restarting Windows, the antivirus software must have blocked the emails when it was running.
Alternatively, users can configure the antivirus utilities’ settings to stop it from blocking emails or you may uninstall the antivirus and get a better security solution instead.
Those are the most probable resolutions for fixing Gmail when you don’t receive emails.
The problems that you users have reported regarding using Gmail can be extremely varied, including emails disappearing, or seeing the more common Something went wrong error.
Feel free to share your experience with us and if you have any suggestions by using the comments section found below this guide.
Frequently Asked Questions
Gmail is using the IMAP standard to deliver emails and sync them on all your devices and clients. Here’s how you can backup your IMAP emails.
Try Gmail in another browser. If that doesn’t work, you can use our guide to fix this Gmail problem.
Yes, Gmail fully supports the IMAP standard. The older POP standard is also supported. You can also use an email client that supports multiple accounts.