FIX: Windows updates break Remote Desktop connection

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
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  • Users complained that Remote Desktop services fail after installing Windows 10 KB4103727.
  • Windows updates oftentimes alter the way some programs perform, and Remote Desktop connections are just an example.
  • There is one quick workaround if Remote Desktop stops working after installing recent updates.
  • You can easily avoid Remote Desktop problems by switching to another dedicated remote access tool.
KB4103727 breaks Remote Desktop connections on Windows 10

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Usually, Windows 10 cumulative updates fix a long list of bugs affecting a more stable system version. But just as often, these updates cause program crashes.

On this note, many users complained that Windows patches break Remote Desktop connections. In previous years, users mentioned KB4103727 causing trouble, but the same can happen with just about any similar update.

What can I do if Remote Desktop fails after an update?

For Remote Desktop issues, the users mentioned that the quickest solution when the tool stops working after installing updates is to simply uninstall the update.

We have had a few users with the newly released update who have had problems connecting to a Server 2016 RD Farm with over a gateway. Their session seemed to initialize, the logon/welcome screen is displayed for a second or two, but then the connection is abruptly stopped. […] Every client with this issue had KB4103727 installed. Issue is resolved by removing KB4103727 from the client. It is not clear to us whether the update is guaranteed to break this, or whether it’s dependent on several factors.

As you can see, this solution solves the problem for good but it involves installing the latest Windows 10 OS version on your computer.

There is also a temporary workaround that you can use. Namely changing a reg key or local policy on your computer so that the machine accepts the outdated version of CredSSP.

To add this key to your Registry or your clients’ Registry, send it via GPO and this should solve your problem:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\
Policies\System\CredSSP\Parameters] "AllowEncryptionOracle"=dword:00000002

If this fix solution did not help you resolve the remote desktop problem, you can use Mikogo for various remote desktop technical issues. Or, you choose from some other remote troubleshooting software.

There you go, we hope this post helps you fix the Remote Desktop connections you experienced after installing the latest Windows 10 updates on your computer.

If you experience further problems with the Remote Desktop connection, refer to our extensive guide.

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