FIX: KB4103727 breaks Remote Desktop connections on Windows 10

Madeleine Dean By: Madeleine Dean
2 minute read
KB4103727 fix remote desktop

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Windows 10 KB4103727 fixes a long list of bugs affecting Fall Creators Update users, such as browser crashes and display issues. As we reported in a previous post, many users are still struggling to install this patch. The download process starts normally, but then the install process freezes and computers revert back to the previous OS version.

Today, we’re adding a new bug on the list of KB4103727 reported issues. Many users complained that this patch breaks Remote Desktop connections and added that the quickest solution to solve the problem is to simply uninstall the update.

We have had a few users with the newly released update who have had problems connecting to a Server 2016 RD Farm with over a gateway. Their session seemed to initialize, the logon/welcome screen is displayed for a second or two, but then the connection is abruptly stopped. […] Every client with this issue had KB4103727 installed. Issue is resolved by removing KB4103727 from the client. It is not clear to us whether the update is guaranteed to break this, or whether it’s dependent on several factors.

If you still want to install KB4103727 on your Windows 10 computer and use Remote Desktop, you need to update the RD Gateway and broker server to the Windows 10 April 2018 Update. As you can see, this solution solves the problem for good but it involves installing the latest Windows 10 OS version on your computer.

There is also a temporary workaround that you can use  — changing a regkey or local policy on your computer so that the machine accepts the outdated version of CredSSP. Add this key to your Registry or your clients’ Registry, send it via GPO and this should solve your problem:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
\Policies\System\CredSSP\Parameters] “AllowEncryptionOracle”=dword:00000002

There you go, we hope this post helps you fix the Remote Desktop connections you experienced after installing the latest Windows 10 updates on your computer.

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