PS4: A DNS error has occured [NW-31253-4 & NW-31254-5]

by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
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  • PS4 DNS errors appear when you have internet connectivity problems.
  • You repair connection issues in PS4 by configuring the DNS settings or resettings your system.
  • Get access to other useful PlayStation tips and guides from the PlayStation section.
  • For articles generally about gaming, browse through our thorough Gaming hub.
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The reason for encountering these error messages is that you have misconfigured DNS settings, that’s why you are getting the NW-31253-4 or NW-31254-5 PS4 DNS errors.  With any of these errors, you won’t be able to make use of PlayStation’s online services.

This article will show you how to fix the NW-31253-4 and NW-31254-5 PS4 DNS errors.

It is worth mentioning that the solutions presented in this guide apply for all the errors mentioned, including the NW-31250-1 and NW-31246-6 error codes.

What is a DNS error on PS4?

DNS stands for Domain Name System, and they are vital for mapping IP addresses to domain names. When you try to connect to the internet on a PS4 with incorrect DNS servers, you get the error messages.

DNS errors on PS4 could also arise when your network changes and the system attempts to map your old configuration to the new networking settings.

  • PS4 DNS error NW-31251-2 – points to a similar network issue but not from your DNS configuration. Whenever you get this error, it means that your system cannot connect to Wi-Fi. To fix it, simply navigate to Settings > Network > Set Up Connection and input the correct network parameters.
  • PS4 DNS error NW-33986-9 – comes as a result of incorrect DNS server settings. You can change the DNS settings manually to the Google DNS server, OpenDNS, or any other DNS server.
  • PS4 DNS error CE-33986-9 – indicates an internet connection problem. If the PlayStation Network is not down, go to Settings > Network and test the internet connection.

Other forms of these connectivity error messages are Pdanet PS4 DNS error, PS4 system error DNS server cannot be used, and PS4 download DNS error.

How can I fix the PS4 DNS server errors?

1. Configure DNS manually [NW-31253-4, NW-31254-5, NW-31250-1 & NW-31246-6]

  1. Power on your PS4 and go to Settings.
  2. Navigate to Network and choose Set Up Internet Connection.
  3. Choose an internet connection type between Wi-Fi and LAN.
  4. Connect your router or ethernet cable.
  5. Click on Custom setup.
  6. Change the IP Address Settings to Automatic.
  7. Go to the DNS Settings and change it to Manual.
  8. Enter the address of the default Google DNS servers Primary: and Secondary:
  9. Hit the Next button.
  10. Select Automatic.
  11. Choose the Do Not Use option in your proxy server.

Note: In Step 8, you can also use other DNS servers. For example, Open DNS – Primary: Cloudflare DNS settings – Primary:

If the error still appears after configuring the correct DNS server settings, then you need to reset your network settings. Follow the guide below carefully.

Want to learn more about DNS and how to use it? Check out this article on the topic!

2. Reset the PS4 settings


  1. Turn off the PS4 console.
  2. Disconnect the system from power as well as your router.
  3. Leave it in this state for 4 minutes.
  4. Boot the PS4 into Safe Mode.
  5. Connect your controller using a reliable USB cable.
  6. Click on Option 4 – Restore Default Settings.

Check if you’re still getting the NW-31253-4, NW-31254-5, NW-31250-1, and NW-31246-6 PS4 DNS errors. This method should have removed all of them.

Note: To enter Safe Mode, press the Power button and hold it for around 10 seconds.

Don’t worry, this method doesn’t delete your game data or media files. It only resets your console settings to their default values and fixes the PS4 DNS errors.

Manually configuring the DNS settings is PlayStations recommended fix for PS4 DNS errors. Therefore, changing your DNS settings after resetting your console is bound to get rid of the annoying errors.

Apply the solutions above when your system shows you the PS4 system error saying that the DNS server cannot be used. With working DNS servers, you’ll be able to access all your PlayStation internet services with no issues.

If the provided solutions fail to clear these errors, as well as the Pdanet PS4DNS error when tethering through your mobile, you can contact support. Visit the PlayStation support website and follow their instructions.

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