PS4 error codes SU-30746-0, SU-42118-6 [Solved]

by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
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  • Encountering the SU-42118-6 and the SU-30746-0 error codes on your PS4 will surely cause some confusion.
  • This guide explores the main difference between these two error codes, what each of them is, and how to fix them.
  • Consider bookmarking our extensive Play Station Hub for more easy-to-follow guides that never disappoint.
  • Ensure you'll never be caught by surprise by checking out our detailed PS4 errors section.
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The PS4 error SU-30746-0 and SU-42118-6 error code are two issues that PS4 users have begun the experience recently.

A tricky thing about these errors is that the messages only display the error codes with no real clue to what causes the issue.

We’ll troubleshoot the PS4 error SU-30746-0 and SU-42118-6 error code, explain what causes them, and show you how to fix them as well.

How can I fix the PS4 SU-30746-0 and SU-42118-6 error codes?

Fix the PS4 error code SU-30746-0

What is the error SU-30746-0?

The PS4 error SU-30746-0 error message refers to the issue when your console cannot find an appropriate firmware update file.

You usually get this error when you’ve not updated your PS4 for a long time, and the firmware version it runs it no longer supported by Sony.

Whenever you boot your PS4 console, all you see is a black screen with the following error message:

An error has occurred.


There’s also only an OK button below the error code and no other way to exit the screen.

If you are facing this challenge on your console, continue to the troubleshooting section below.

1. Reboot the console with Safe Mode

  1. Turn off the system completely and leave it off for around one minute.
  2. Press and hold the Power button (release the button when it beeps twice).
  3. Connect your controller to the PS4 by USB cable and hit the PlayStation button to pair the controller.
  4. Once you successfully pair your controller to the system, restart the console again.
  5. Press X on the controller to reboot via Safe Mode.

When the console comes on, it will no longer show you the SU-30746-0 error code. If it does, try the next method below.

2. Update the PS4 via Safe Mode

  1. Power off the system completely.
  2. Download the most recent PS4 firmware version
  3. Save the file in an external USB drive, such as a hard drive or USB disk (if your console is connected to an ethernet network, you can skip this step).
  4. Press and hold the Power button until the console beeps twice.
  5. In Safe Mode, connect your controller to the PS4 via a USB cable and press the PlayStation button to pair them.
  6. Go to Update System Software and press the X button on the controller to select the option.
  7. If you’re using an ethernet network, select Update Using Internet (if not, insert the USB with the downloaded firmware and select the Update from USB Storage Device option).
  8. Restart the PS4 console and confirm that the SU-30746-0 error code is cleared.

3. Initialize the console via Safe Mode

  1. Power off the console and leave it off for around one minute.
  2. Press and hold the Power button, and stop pressing after the console beeps twice.
  3. Connect your PS4 controller to the system with the use of a USB cable and pair them by pressing the PlayStation button.
  4. Next, select Initialize PS4 (Reinstall System Software).
  5. Click on the Yes button and hit X.
  6. Finally, restart the PS4 console.

4. Restore the PS4 to default settings via Safe Mode

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  1. Turn off your console completely.
  2. Next, press and hold down the Power button and wait until the system beeps twice.
  3. In the Safe Mode, attach your PS4 controller using a USB cable.
  4. Press the PlayStation button to pair it to the console.
  5. Scroll down and select the Restore Default Settings option.
  6. Click on Yes with the X button, and this will restore the console to default settings.

Fix the PS4 error SU-42118-6 

What does this error mean SU-42118-6?

The SU-42118-6 error code shows up on the consoles of quite a number of users randomly. In most instances, it leaves you stuck in a restart loop.

Unlike the SU-30746-0 error code, the SU-42118-6 error code is not a software problem.

This error comes from a broken ribbon connector between your motherboard and BD-ROM. You risk seeing the SU-42118-6 error code if you disassemble your console either while cleaning it or for another reason.

Improper assembling of your PS4 hardware can also cause it to start turning off randomly.

When this happens, the system won’t be able to communicate with the BD-ROM.

To fix it, investigate the BD-ROM ribbon connection between the drive and motherboard. Check for broken tabs, and if any, replace the damaged component.

Will replacing the disk drive fix the SU-42118-6 error on the PS4 slim?

Replacing the hard disk drive of your PS4 console usually gets rid of the SU-42118-6 error code.

It is worth noting that some users reported that the issue arises again if you attempt to update the console on the replacement HDD.

As you have seen, the PS4 error SU-30746-0 is a software issue, while the SU-42118-6 error code is a result of faulty hardware.

Replacement of your HDD will solve the SU-42118-6 error code in most cases.

On the other hand, you have to follow the troubleshooting guide above to clear the S4 error SU-30746-0.

Don’t hesitate to let us know if you found this guide helpful by using the comment section below.

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