FIX: Computer restarts instead of shutting down

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If your Windows 10, Windows 8 computer shuts down when you select the Restart option from the Start menu, or it restarts when you select the Shutdown button, read this troubleshooting guide to learn how you can fix the problem. Usually, when you update from Windows 7 to Windows 8 or Windows 10, for example, you might have these kinds of issues with your PC.
windows 10 restarts instead of shutting down
You might get this issue on Windows 10, Windows 8 because you some drivers are incompatible with Windows 10, 8, an application you installed might be damaging your system or you might have outdated BIOS on your PC motherboard. Seeing that many users have complained about this problem and their computers reboot when they select the Shut down option, we compiled a list of the best solutions that you can use to fix this problem.

Windows 10, 8 restarts instead of shutting down

  1. Clean boot your computer
  2. Enter Safe Boot/ Safe Mode
  3. Turn off fast startup feature
  4. Clean your Registry

1. Clean boot your computer

First, we are going to perform a clean boot of the system because some drivers or apps might interfere with your system and prevent it from shutting down. So, we are going to disable your apps and see if there is one of them that is causing the issue.

Here’s how to clean boot your Windows 8.1 computer:

  1. Press and hold the “Windows” button and the “R” button.
  2. Type “msconfig” in the “Run” dialog box and click “OK”.
  3. Click (left click) on the “Services” tab and check the box next to the message “Hide all Microsoft services”.
  4. Click (left click) on “Disable all”
  5. Go on the “General” tab now and click (left click) on “Selective startup”.
  6. Uncheck the “Load startup items”.
  7. Click (left click) on “OK” and reboot the PC

Here’s how to clean boot your Windows 10 computer:

  1. Go to Start > type msconfig > hit Enter
  2. Go to System Configuration > click on the Services tab >  check the Hide all Microsoft services check box > click Disable all.hide all microsoft services
  3. Go to the Startup tab > Open Task Manager.
  4. Select each Startup item > click Disable > close Task Manager > restart the computer.

 

disable startup programs windows 10

Now after the reboot is completed, try to shut down the PC and see if you have the same issue. If you do not, this means that one of the apps you disabled was causing those problems in your Windows 10, 8 system.

2. Enter Safe Boot

The second step, if the first one failed, is try to start your computer in Safe Boot. When we do a safe boot, only the necessary and standard drivers will open.

  1. Press and hold the “Windows” button and the “R” button.
  2. Type “msconfig” in the “Run” dialog box and click “OK”.
  3. Click (left click) on the “Boot” tab and check the box next to “Safe boot” and under “Safe boot” click (left click) on “Minimal”.
  4. Reboot the Windows 8 PC.
  5. And check again if you can shut down the PC.

If you are unable to shut down your computer and it restarts, then go again to System configuration and uncheck the option you previously selected.

For more information on how to start your computer in Safe Mode on Windows 10, go to Microsoft’s support page.

3. Turn off Fast Startup

Many users reported that disabling Fast Startup helped them solve this problem. Here are the steps to follow:

  1. Go to Start > type ‘control panel’ > double-click on the first result to launch Control Panel
  2. In the search menu, type ‘power’ > select Power optionspower options control panel
  3. Go to Choose what the power button does.choose what power button does
  4. Change settings that are currently unavailable.Change settings that are currently unavailable
  5. Uncheck the option ‘Turn on fast startup’ > Save the changes > restart your computer.

turn off fast startup windows 10

4. Repair your Registry

Corrupted Registry keys may cause your computer to behave erratically, and do the exact opposite of what you’re telling it to do. So, if your computer restarts instead of shutting down, try to clean your Registry. The quickest solution is to simply install a Registry cleaner and let it scan your system.

These are the methods you can use in order to fix your shut down issues on Windows 10, 8. If a driver or an app is causing the problem, try to upgrade it to Windows 10, 8 or uninstall it if it is not of use to you. Use to comments below to list any ideas you have on the subject and good luck with the debugging.

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Editor’s Note: This post was originally published in August 2014 and has been since updated for freshness, and accuracy.

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