Xbox One Stuck on Green Screen? Here’s What to Do

Attempt offline updates if the online process has issues

by Claire Moraa
Claire Moraa
Claire Moraa
Claire likes to think she's got a knack for solving problems and improving the quality of life for those around her. Driven by the forces of rationality, curiosity,... read more
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Alex Serban
Alex Serban
Windows Server & Networking Expert
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  • When updating your Xbox One console, you may run into a green screen error which is mostly caused by failed/interrupted updates.
  • To get the Xbox One working again, you will need to perform offline updates or do a hard reset.
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The Xbox One is a great gaming console with a lot of potential. Unfortunately, it has some bugs that can ruin your experience. One of these bugs is your Xbox One console getting stuck on the green screen.

If your Xbox One turns on and displays a green screen, you might wonder what’s wrong with your console. This guide will help you troubleshoot the problem so you can get back to gaming as quickly as possible.

Why does my Xbox turn on green screen and then go black? 

If your Xbox One is not loading the homepage and instead you get a green screen, here are some common reasons why:

  • Unfinished updates – Sometimes, Xbox One may fail to update even though it has automatic updates that run in the background when available. You may encounter the green screen if they are interrupted by network disconnection.
  • Hard drive failure – If your console turns on a green screen and then goes black, there could be an issue with your hard drive. It’s possible that your data has become corrupt and needs to be recovered or replaced completely.
  • Power supply issues – If you are using an older model of the Xbox One, there might be some problems with its power supply unit (PSU).
  • Network connection issues – Your network connection might be unstable or disconnected. This can interrupt the update process.
  • Overheating – This can happen because of several factors, including faulty fans, dust build-up inside the console, or even a faulty power supply unit.
  • Server problems – If the servers are down or a maintenance window is underway, this will result in limited services being available until the maintenance has been completed.

How do you fix the green screen of death on Xbox One?

A few workarounds to try before attempting the main troubleshooting steps include:

1. Perform Offline updates

  1. You’ll need a USB drive with at least 6GB and above for this step.
  2. Download the OSU1 (Offline System Update) ZIP file.
  3. Extract the files and plug in the USB drive.
  4. Find the $SystemUpdate file in the files extracted and copy it to your USB drive.
  5. Remove the USB drive from the laptop or desktop.
  6. Unplug the Xbox One, then plug it back in again after a few minutes.
  7. Press the Bind and Eject buttons, and hold those buttons to keep them pressed. Then, with the Bind and Eject buttons held, press the Xbox button.
  8. Let go of the Bind and Eject buttons after the second power-up tone. Thereafter, the Xbox One should start up at the Xbox Startup Troubleshooter.
  9. Next, insert the USB drive that includes the update files in an Xbox One USB slot.
  10. Select the Offline system update option with the controller’s D-pad and A button to initiate the update.

Expert tip:


Some PC issues are hard to tackle, especially when it comes to missing or corrupted system files and repositories of your Windows.
Be sure to use a dedicated tool, such as Fortect, which will scan and replace your broken files with their fresh versions from its repository.

Offline updates are a great save, especially if you’re experiencing intermittent connection. This will ensure your updates are not interrupted, minimizing the chances of an update failure.

2. Clear system cache 

  1. Press the Guide button on your controller.
  2. Navigate to Settings and select System Settings.
  3. Click on Storage.
  4. Highlight a storage device then press the Y button on your controller to open Device Options.
  5. Click on Clear System Cache under Device Options screen.
  6. Click Yes when the confirm storage device maintenance prompt pops up.

3. Reset Xbox console

  1. On your controller, press the Xbox button, and on the menu, click the System tab to open Settings.
  2. Select System, then click on Console info and hit Reset console.
  3. Choose Reset and keep my games & apps.

Hopefully, one of these solutions has helped you fix the issue with your Xbox One getting stuck on the green screen.

If the problem is with your hard drive, we have an awesome recommendation for hard drives to replace your old one.

Be sure to check out our fixes for when your Xbox One fails to load games properly.

Feel free to leave any suggestions or other potential solutions that may have helped you.

Still experiencing issues?


If the above suggestions have not solved your problem, your computer may experience more severe Windows troubles. We suggest choosing an all-in-one solution like Fortect to fix problems efficiently. After installation, just click the View&Fix button and then press Start Repair.

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