How to fix the NET HELPMSG 2182 error

Matthew Adams
by Matthew Adams
Windows & Software Expert
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The NET HELPMSG 2182 error arises for some users when trying to update Windows 10 or install new MS Store apps. The full error message states: “Problem with BITS Service: The requested service has already been started. More help is available by typing NET HELPMSG 2182.” Thus, this issue usually pertains to the BITS (Background Intelligent Transfer Service) that assists update downloads from Microsoft servers. Users can’t get Windows apps or updates when the NET HELPMSG 2182 error arises.

How can Users Fix the NET HELPMSG 2182 Error in Windows 10?

1. Run the Windows Update Troubleshooter

  1. First, try running the Windows Update troubleshooter, which can fix numerous update issues. Launch Win 10’s search utility by clicking the Type here to search button or pressing the Windows key + S keyboard shortcut.
  2. Enter ‘troubleshoot’ in the search box.
  3. Then users can click Troubleshoot settings to open the Settings window as shown in the shot directly below.

    The Troubleshoot tab NET HELPMSG 2182

  4. Select Windows Update and click Run the troubleshooter to launch it.
  5. Then users can go through the Windows Update troubleshooter for potential fixes.

2. Run the BITS Troubleshooter

  1. The Background Intelligent Transfer Service troubleshooter is one that can fix BITS issues, which is what some users need to do to resolve the NET HELPMSG 2182 error. To open the BITS troubleshooter, press the Windows key + R keyboard shortcut.
  2. Enter ‘Control Panel’ in the Open box, and select the OK option.
  3. Click Troubleshooting to open the Control Panel applet shown directly below.

    Troubleshooting Control Panel applet NET HELPMSG 2182

  4. Click View all on the left of the window to open the list of troubleshooters.

    Troubleshooter list NET HELPMSG 2182

  5. Then click Background Intelligent Transfer Service to open that troubleshooter.

    The BITS TroubleshooterNET HELPMSG 2182

  6. Click Advanced to select the Apply repairs automatically option, and then press the Next button.

3. Run a System File Checker Scan

  1. System File Checker scans can fix BITS errors and corrupted system files. Open the Win + X menu with the Windows key + X hotkey.
  2. Select the Command Prompt (Admin) option to launch an elevated Prompt window.
  3. Before initiating the SFC scan, enter ‘DISM /Online /Cleanup-Image /RestoreHealth’ in the Command Prompt and press Return to fix Windows 10 image corruptions.
  4. Enter ‘sfc /scannow’ and press Return to run the System File Checker scan, which might take about half an hour or longer.

    System File Checker command NET HELPMSG 2182

  5. Restart the desktop or laptop if the SFC scan does repair system files.

4. Reset Windows Update

  1. Restarting Windows Update might fix that service and the NET HELPMSG 2182 error. First, open the Win + X menu.
  2. Select Command Prompt (Admin) to launch that command-line utility.
  3. Input the following commands (and press Enter after entering each one) to turn off Windows Update:
    net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

  • Next, input ‘ren C:\Windows\SoftwareDistribution SoftwareDistribution.old’ and press Enter. That command will rename SoftwareDistribution to SoftwareDistribution.old.

    The Ren command NET HELPMSG 2182

  • Then enter ‘ren C:\Windows\System32\catroot2 Catroot2.old’ in the Prompt and press Return.

    The Ren Catroot folder command

  • To restart Windows Update, enter the commands below separately:
    net start wuauserv

    net stop cryptSvc

    net stop bits

    net stop msiserver

  • 5. Reset the Microsoft Store Cache

    1. This resolution is more specifically for users who need to fix the NET HELPMSG 2182 error for MS Store. Sign out of the MS Store before clearing its cache.
    2. Enter ‘Command Prompt’ in Windows 10’s search box.
    3. Right-click Command Prompt to select its Run as administrator context menu option.
    4. Then enter ‘wsreset.exe’ in the Command Prompt window, and press the Return button.

      The MS Store reset command NET HELPMSG 2182

    5. Restart Windows after clearing the MS Store cache.

    The resolutions above have fixed the NET HELPMSG 2182 error for some users. So, they are the most probable fixes for the issue.


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  • Last three should be net start, not net stop:
    To restart Windows Update, enter the commands below separately:
    net start wuauserv
    net start cryptSvc

    net start bits

    net start msiserver