How to fix the NET HELPMSG 2182 error

Matthew Adams
by Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about the...
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  • The NET HELPMSG 2182 error appear due to issues with Background Intelligent Transfer Service, that assists update downloads from Microsoft servers.
  • To find a solution for it, you can try to run the dedicated built-in Windows troubleshooter.
  •  If the problem with BITS service leads to NET HELPMSG 2182 error, reset the Store cache.
  • You can also try to restart the Windows Update tool in order to fix this annoying issue.
NET HELPMSG 2182 error
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The NET HELPMSG 2182 error arises for some users when trying to update Windows 10 or install new MS Store apps.

The full error message states Problem with BITS Service: The requested service has already been started. More help is available by typing NET HELPMSG 2182.

Thus, this issue usually pertains to the BITS (Background Intelligent Transfer Service) that assists update downloads from Microsoft servers.

Users can’t get Windows apps or updates when the NET HELPMSG 2182 error arises. However, if you encounter this issue, use our solutions and solve this problem.


How do I fix the NET HELPMSG 2182 error in Windows 10?

1. Run the Windows Update troubleshooter

  1. Press the Windows key + S keyboard shortcut to open Settings.
  2. Select Update and Security.
  3. Then you can click Troubleshoot from the left pane.
    The Troubleshoot tab NET HELPMSG 2182

  4. Select Windows Update and click Run the troubleshooter to launch it.
  5. Then you can go through the Windows Update troubleshooter for potential fixes.

First, we will try to run the Windows Update troubleshooter, which can fix numerous update issues. This is a Windows built-in troubleshooting tool that can help you solve numerous issues.


Can not use the Windows troubleshooter because it isn’t loading? Make sure to check our guide and fix the issue with ease.


2. Run the BITS troubleshooter

  1. To open the BITS troubleshooter, press the Windows key + R keyboard shortcut.
  2. Enter Control Panel in the Open box, and select the OK option.
  3. Click Troubleshooting to open the Control Panel applet shown directly below.
    Troubleshooting Control Panel applet NET HELPMSG 2182
  4. Click View all on the left of the window to open the list of troubleshooters.
    Troubleshooter list NET HELPMSG 2182
  5. Then click Background Intelligent Transfer Service to open that troubleshooter.
    The BITS TroubleshooterNET HELPMSG 2182
  6. Click Advanced to select the Apply repairs automatically option, and then press the Next button.

The Background Intelligent Transfer Service troubleshooter is one that can fix BITS issues, which is what some users need to do to resolve the NET HELPMSG 2182 error.


3. Run a System File Checker scan

  1. Type cmd in the Windows search bar.
  2. Select the Command Prompt (Admin) option to launch an elevated Prompt window.
  3. Before initiating the SFC scan, enter the following command in the Command Prompt and press Return to fix Windows 10 image corruptions. DISM /Online /Cleanup-Image /RestoreHealth 
  4. Enter sfc /scannow and press Return to run the System File Checker scan, which might take about half an hour or longer.
    System File Checker command NET HELPMSG 2182

  5. Restart the desktop or laptop if the SFC scan does repairs system files.

Run a System Scan to discover potential errors

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System File Checker scans can fix BITS errors and corrupted system files. It is another great Windows built-in troubleshooting tool you can use for various issues.

If the SFC scan stops completely on your PC before repairing the files, you can fix the problem by checking out this dedicated guide.


4. Restart the Windows Update

  1. Select Command Prompt (Admin) to launch that command-line utility.
  2. Input the following commands (and press Enter after entering each one) to turn off Windows Update:
    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
  3. Next, input the below command ren and press Enter. That command will rename SoftwareDistribution to SoftwareDistribution.old. C:\Windows\SoftwareDistribution SoftwareDistribution.old
    The Ren command NET HELPMSG 2182
  4. Then enter the next command and press Enter: ren C:\Windows\System32\catroot2 Catroot2.old 
    The Ren Catroot folder command
  5. To restart Windows Update, enter the commands below separately:net start wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver

Restarting Windows Update might fix that service and the NET HELPMSG 2182 error. To do this, follow the steps above closely in exact order.


Windows 10 updates won’t install? Check our guide with 6 easy steps to fix the issue!


5. Reset the Microsoft Store cache

  1. Enter Command Prompt in Windows 10’s search box.
  2. Right-click Command Prompt to select its Run as administrator context menu option.
  3. Then enter wsreset.exe in the Command Prompt window, and press the Return button.
    The MS Store reset command NET HELPMSG 2182

  4. Restart Windows after clearing the MS Store cache.

This resolution is more specifically for users who need to fix the NET HELPMSG 2182 error for MS Store. Sign out of the MS Store before clearing its cache.

If you notice that Microsoft Store is not loading, be sure to check this complete guide to learn how to solve this error.


The resolutions above have fixed the NET HELPMSG 2182 error for some users. So, they are the most probable fixes for the issue.

If you have any other suggestions that we should include here, please write us a comment below.

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Last three should be net start, not net stop:
To restart Windows Update, enter the commands below separately:
net start wuauserv
net start cryptSvc

net start bits

net start msiserver