HSBC App Not Working? 7 Easy Fixes to Try Today

Fix » Web Apps

Milan Stanojevic

Windows Toubleshooting Expert

Web Apps

3 min. read

Sep 10th, 2025 2:50 PM EEST

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If your HSBC app is not working, do not worry. Fixing this issue is usually simple, and this guide will help you solve it step by step.

How can I fix HSBC App not working?

How can I fix HSBC App not working?

1. Check HSBC server status

Start by confirming whether the problem comes from HSBC’s servers.

Visit HSBC’s official service status page or search for live outage reports.
If there is a server outage, wait until HSBC restores services.

2. Restart the app and your device

A quick restart can often clear temporary glitches.

Close the HSBC app completely.
Restart your phone or tablet.
Reopen the app to see if it works.

3. Update the HSBC app

Make sure you are running the latest version of the app.

Open the App Store (iOS) or Google Play Store (Android).
Search for “HSBC Mobile Banking.”
Tap Update if a newer version is available.

4. Clear cache and data (Android only)

Clearing cache and stored data can resolve loading or crashing problems.

Go to Settings > Apps > HSBC.
Tap Storage & cache.
Select Clear cache and then Clear storage.

5. Reinstall the HSBC app

Reinstalling ensures you have a fresh copy without errors.

Uninstall the HSBC app from your device.
Download and install the latest version from the official store.
Log in again with your HSBC credentials.

If you are facing similar issues with other financial apps, here is how to fix it if the BECU app is not working.

6. Check your internet connection

Connectivity problems are a common reason for the app not working.

Switch between Wi-Fi and mobile data.
Run a speed test to confirm stability.

You can also compare with solutions for when the Shoppix app is not working, since many fixes are similar.

7. Update your device software

Your phone’s system updates can improve app performance and compatibility.

On iOS: Go to Settings > General > Software Update.
On Android: Go to Settings > System > Software update.

If none of these solutions work, reach out to HSBC customer service through their website or by phone to get further assistance.

FAQs

Why is my HSBC app not loading?

It may be caused by poor internet, outdated software, or temporary HSBC server problems.

How do I update the HSBC app?

Open the App Store or Google Play Store, search for HSBC Mobile Banking, and tap Update.

Can I use HSBC without the app?

Yes, you can log in through the HSBC website or use phone banking.

Why does the HSBC app keep crashing?

Crashes often happen due to corrupted cache or outdated versions. Reinstalling usually solves it.

What if HSBC servers are down?

You will need to wait until HSBC restores services since it is an issue on their side.

Conclusion

The HSBC mobile app can stop working for many reasons, but most problems are easy to fix with simple steps like updating the app, clearing the cache, or checking your connection. If you use other finance or shopping apps, you may face similar problems, so guides such as how to fix the Poshmark app not working or how to fix Venmo instant transfer not working can also be useful.