How to fix Hulu errors 5005 and 5003 in just a few steps

Matthew Adams
by Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about... Read more
Updated:
Posted: May 2020
Affiliate Disclosure
  • When getting ready for a binge-watch session, the last thing you want is to see the Hulu errors 5005 or 5003.
  • To resolve this issue, start by checking if Hulu servers are down, and then clear your browser's cache data.
  • You can try also to reinstall the app as many users reported this action fixed their issue.
Hulu errors 5005 and 5003

Hulu has numerous codes for errors that can arise when utilizing the streaming service. Errors 5005 and 5003 are among Hulu’s error codes.

Those errors arise when some users try to play Hulu videos. They’re similar playback errors that ask you to check your internet connection. Therefore, the fixes for Hulu errors 5005 and 5003 are similar.

Check out these potential fixes for Hulu errors 5005 and 5003

1. Is Hulu down?

First, check if the 5005 or 5003 error is a server issue. To do so, open the Downdector page for Hulu in a browser. That tells you if there’s any general server issue. If there is, wait for Hulu to fix the server issue.

Downdetector page hulu error 5005, 5003

2. Clear browser data

  1. If Hulu isn’t down, try clearing the cache for the browser you’re utilizing Hulu in. To clear Chrome’s cache, click that browser’s Customize and control Google Chrome button.
  2. Then click More tools and Clear browsing data to open the options shown directly below.
    Clear browsing data options hulu error 5005, 5003
  3. Select the All time option in the Time range drop-down menu.
  4. Select the Cached images and files and Cookies and other site data options.
  5. Click the Clear data button.

3. Update your browser

  1. If you’re utilizing an antiquated browser version, updating that software might fix error 5005 or 5003. Chrome users can do that by clicking the Customize and control Google Chrome menu button.
  2. Select the Help > About Google Chrome options.
    The About tab hulu error 5005, 5003
  3. Then restart Google Chrome if the browser gets updated.

4. Reinstall the Hulu app

  1. If you need to fix error 5005 or 5003 for the Hulu app, try reinstalling the software. To do so, click the Type here to search button on Windows 10’s taskbar.
  2. Type app within the search utility.
  3. Click Apps & features to open that Settings tab.
    Apps & features tab hulu error 5005, 5003
  4. Select the Hulu app, and press its Uninstall button.
  5. Restart Windows after uninstalling Hulu.
  6. Then open the Hulu page and click Get to reinstall the app.

5. Check date and time settings in Windows

  1. Hulu playback issues, such as error 5003, can arise when the date and time aren’t correctly configured on the device you’re trying to play videos on. To check the time settings in Windows, enter date in the Type here to search box.
  2. Click Date & time settings to open the window shown directly below.
    Date & time settings hulu error 5005, 5003
  3. Check that the right time zone is selected in the Time zone drop-down menu.
  4. Turn the Set time zone automatically option off if it’s on.
  5. Click Change to open the window shown directly below.
    Change the date and time window hulu error 5005, 5003
  6. Make sure that the date and time settings there are right, and click the Change button.

6. Change your DNS settings

  1. If the 5005 or 5003 error still persists, try changing your network settings to Google DNS. Open Run by pressing the Windows key + R keyboard shortcut.
  2. Input ncpa.cpl in the Open box. Then click OK to open the Control Panel applet in the shot directly below.
    Network Connections applet hulu error 5005, 5003
  3. Right-click your net connection to select Properties.
    Wi-Fi Properties window hulu error 5005, 5003
  4. Select Internet Protocol Version 4, and click the Properties button.
  5. Click the Use the following DNS server addresses radio button.
  6. In the Preferred DNS server box, enter 8.8.8.8.
  7. Input 8.8.4.4 in the Alternative DNS server box.
    Internet Protocol Version 4 window hulu error 5005, 5003
  8. Click the OK button to confirm.

So, those are some of the resolutions that might fix Hulu errors 5005 and 5003. Some of those potential fixes might also work on other devices, such as PlayStation 4 or Apple TV. However, the guidelines above are only applicable to Windows 10.

Another alternative is to go to your Hulu account on the official website and take advantage of the bundle available including Disney+, Hulu, and ESPN+. 

Disney+ solely offers a generous library of TV shows, original movies from Pixar, Marvel, Star Wars, Disney, National Geographic, ad-free experience available to register up to 10 devices and 7 different profiles. 

If you consider getting Disney+ exclusively, you can activate this amazing service on Disney+ official website.

⇒ Get Disney+

Frequently Asked Questions

  • Hulu error 5 means that for some reason your Hulu app can’t connect to the server. This means that you either have a problem with your internet router or the servers from Hulu are not working optimally.

  • There is a wide range of possibilities for Hulu pausing the video stream, but the most common one is location restrictions. Check out a useful list for the best VPN for Hulu.

  • To restart Hulu, it is recommended that you turn off your device, wait for 1 minute, and then turn it back on.

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