Fix: IPVanish not connecting [FireStick, Windows 10, Mac]

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Plenty of users describe that IPVanish is no longer connecting to Windows 10 or Mac.
  • Unlike IPVanish, PIA has fully working apps for popular desktop and mobile platforms - Windows, Mac OS, and Linux.
  • You can find plenty of other quick fixes to apply in times of need in VPN Errors & Solutions.
  • Since VPNs are our specialty, don’t hesitate to visit our VPN Guides Hub too for the best solutions.
IPVanish not connecting issues

Most VPN connection failures are brought about by something that blocks the connection to the VPN servers.

If IPVanish won’t connect in Windows 10, Mac, or FireStick, there are some issues that could be causing it.

IPVanish is one of the fastest VPN for Windows 10, which owns and operates all 1400 of its servers in countries across the globe, for better security and privacy, plus a less congested connection.

Users usually complain about:

  • IPVanish not connecting on FireStick – your VPN is supposed to allow you to connect at speeds that will make buffering a thing of the past on the FireStick. If it doesn’t work, take into consideration that your location could be blocking PPTP VPN connections.
  • IPVanish Android not connecting – in this case, you should get in touch with your ISP and check if the mobile carrier supports PPTP connections on different devices.
  • IPVanish not connecting on Mac – if that’s your problem, you may temporarily disable security software such as firewalls or antivirus and retry the connection. You may also reboot your computer.
  • IPVanish not connecting on Fire TV – a quick IPVanish update often solve the problem on your Amazon Fire TV.

While these are some of the possible scenarios, others may be specific to your situation, but here are some solutions you can use if IPVanish won’t connect.

What can I do if IPVanish is not connecting?

  1. General troubleshooting
  2. Choose a different VPN solution
  3. Ping the VPN server
  4. Disable UAC
  5. Other solutions

1. General troubleshooting

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You can try and reboot your devices before opening any other apps on your computer, as this is one of the main issues why IPVanish won’t connect in Windows 10.

You can also check your password and ensure the username and password are both typed correctly. Also confirm that your Internet connection is working while disconnected from the VPN.


2. Choose a different VPN solution

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Unlike IPVanish, Private Internet Access (PIA) is a great VPN that helps to keep your IP private all the time. Its features are fully compatible with Windows 10, Mac, Amazon Fire, and not only.

The VPN’s policy of no activity logs isn’t the only proof of the quality of services. You may use it on no less than 10 devices simultaneously.

This includes multiple laptops and phones of every member of your family, plus a few other gadgets.

After all, that’s a Kape Technologies VPN solution easy to use with Amazon Fire devices, smart TVs, or even your home router.

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3. Ping the VPN server

You can check whether you can reach the server you’re going to connect to by pinging it.

  1. Click Start and type CMD in the search bar.
  2. Click Command Prompt.ipvanish won't connect windows 10
  3. Type ping 8.8.8 (you can replace it with the address you wish to ping) and press Enter.

4. Disable UAC

Disabling UAC helps you confirm if it will allow OpenVPN and PPTOP connections to work. Here’s how to do this:

  1. Click Start.
  2. Select Control Panel.ipvanish won't connect windows 10
  3. Type UAC in the control panel search box.
  4. Click on Turn User Account Control (UAC) on/off.
  5. Uncheck the box for Use User Account Control (UAC) and press enter or click OK.
  6. Restart your device and try to connect again.

5. Other solutions

IPVanish not connecting solutions

  • Try connecting with another computer. Some VPNs work well with other computers, so get a different computer and try IPVanish VPN on it just to see whether it works. If it does, the issue is with your own computer.
  • Verify that the server you’re trying to connect to is online, and available, by checking the server status page.
  • Try changing ports and/or protocols, to find one that works best for you by doing the following:  Open the IPVanish app on your Windows device, log in with your IPVanish username and password, and click the Settings menu icon on the left and then select the Connection tab. Click on the Active Protocol drop-down menu to select your preferred VPN protocol.  Retry the connection and repeat these steps with different port/protocol combinations to achieve the desired result.
  • Test with a different Internet connection as some types like public hotspots, cellular, and hotel Internet connections may be problematic.
  • Make sure that if you are using a wireless or cellular data connection that you have a consistently strong signal that isn’t being interrupted. This is often overlooked as any device with a motor (fan, treadmill, refrigerator, etc.) can disrupt a wireless signal enough to cause intermittent problems.
  • Attempt to connect to the closest server to your present location; servers further away are subject to more hops which include more chances for packet loss.
  • Try to use a TCP-based connection (PPTP/OpenVPN-TCP) as UDP connections do not have the same error-correction and can be less stable.
  • Verify that your security software is not causing a bottleneck when scanning inbound and outbound traffic for Trojans/viruses. If necessary, exclude the relevant ports. OpenVPN = TCP and UDP ports 443 and 1194; PPTP = ports TCP/1723 & GRE; L2TP = ports UDP/500, UDP/1701 & UDP/4500 & ESP.
  • Reboot your equipment – modem, router, and computer in that order. A stuck process could be causing delays in processing, and you’d never know about it.

If you are presented with a message saying Authentication Failed either by any IPVanish VPN apps or in one of the VPN logs, then your username and password were not accepted for three reasons:

  1. The account has expired, either deliberately due to having been canceled or unintentionally due to a failed payment. You can log in to the IPVanish VPN website to find out the status of your account. Only active accounts will allow you to log into a VPN server.
  2. The username and password you are trying to use are not correct. Make sure you can log in to the IPVanish website. If you’re having trouble logging in, reset your password.
  3. There’s a server issue. Contact IPVanish for server related support and solutions.

Did any of these solutions help fix IPVanish won’t connect to Windows 10 issue? Let us know in the comments section below.

FAQ: Learn more about IPVanish

  • Why won’t my IPVanish connect?

Sometimes, little things are the ones making a difference. Inaccurate Time and Date settings on your computer or the Internet connection can cause problems like yours.

  • How do I fix IPVanish not connecting?

To fix IPVanish connection problems, check your primary Internet connection, ping the VPN server, and use other tips from this quick guide

  • How do I know if my IPVanish is working?

To make sure your IPVanish is working, look for a change in the IP address.

Editor’s Note: This post was originally published in February 2018 and has been since revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.