FIX: VPN is not compatible with Windows 10

5 minute read
VPN not compatible windows 10

A virtual private network is a useful security tool that helps protect your privacy online while securing your connection through encryption and other features.

Most VPN users like the tool because they remain anonymous while online, are safe from hacking or spying, and their information isn’t tracked or targeted by online marketers and other online stalkers.

But what happens when the VPN doesn’t work with your computer’s operating system?

Some of the common and known problems with VPN connections include:

  • The connection is authorized but rejected
  • The connection is unauthorized but accepted
  • Inability to reach locations outside the VPN’s server
  • Cannot establish a tunnel

However, this article looks at some solutions you can try if your VPN is not compatible with Windows 10, whether you just installed, upgraded from an older version, or updated it on your computer.

How to fix: VPN is not compatible with Windows 10

  1. Check if you have a VPN profile and try to connect again
  2. Check whether you correctly installed the VPN
  3. Scan for hardware changes
  4. Check for any updates for your VPN or Windows Updates
  5. Ensure routing and remote access service are running
  6. Check the authentication process
  7. Check your connection to the VPN server

Solution 1: Check if you have a VPN profile and try to connect again

If you don’t already have a VPN profile, then you may think that your VPN is not compatible with Windows 10, but you need a profile in order to connect.

If it’s for work, check VPN settings or VPN app on your company’s intranet or check with the company support person. If it’s for personal use, go to Microsoft Store and check if there’s an app for that service, then go the VPN service’s website and see if the connection settings are listed therein.

Here’s how to create a VPN profile:

  • Click Start
  • Select Settings

VPN is not compatible with Windows 10

  • Click Network & Internet

VPN is not compatible with Windows 10

  • Select VPN

VPN is not compatible with Windows 10

  • Click Add a VPN connection

VPN is not compatible with Windows 10

  • Under Add a VPN connection, do the following:
      • Go to VPN providerVPN is not compatible with Windows 10
      • Click on it and select Windows (built-in).VPN is not compatible with Windows 10
      • In Connection name, type any name of your choice for the VPN connection profile, which is what you’ll look for when trying to connect in the server name or address box.VPN is not compatible with Windows 10
      • Then type the address for the VPN server.VPN is not compatible with Windows 10
      • For VPN type, choose the type of connection you want to create. You can check which one your company or VPN service usesVPN is not compatible with Windows 10
      • Under Type of sign-in info, choose the info to use like a username or password, one-time password, certificate, or smart card if it’s VPN for work.

    VPN is not compatible with Windows 10

    • Select Save
    • If you need to edit the VPN connection information or specify additional settings, choose the VPN connection and then click Advanced options

Once you have a VPN profile, you can now connect to the VPN by clicking the Network icon on the taskbar, selecting the VPN connection, and click Connect. You can type your username or password or other sign-in if prompted to.

Solution 2: Correctly install and configure the VPN

A VPN connection depends both on your operating system and your Internet Service Provider.

If your VPN is not compatible with Windows 10, check first how you installed and configured the VPN, and then go to the VPN service’s website and install and configure it correctly.


 Many VPN tools can cause you problems. Thus, we recommend you Cyberghost (77% flash sale), a leader in the VPN market. It has the best support, protects your PC, masks your IP address and blocks all unwanted access.


Different ISP’s usually have different internet service plans and limitations so it is important to contact and/or consult with your ISP for any persistent issues.

Solution 3: Scan for hardware changes

Here’s how to do this:

  • Right click Start
  • Select Device Manager

VPN is not compatible with Windows 10

  • Go to Network Adapters

VPN is not compatible with Windows 10

  • Click on Network Adapters to expand the list

VPN is not compatible with Windows 10

  • Right click on each entry under Network Adapters and uninstall all adapters starting with WAN Miniport

VPN is not compatible with Windows 10

  • Right click again on Network Adapters
  • Select Scan for Hardware Changes

VPN is not compatible with Windows 10

The adapters will reinstall automatically without restarting your computer.

Solution 4: Check for any updates for your VPN or Windows Updates

Different VPNs have their updates and/or releases, for example, Cisco pushes their own solutions so you may have to wait for Cisco to release a compatible solution if your VPN is not compatible with Windows 10.

If your business supports L2TP/IPsec connections, check with your IT admin for assistance.

Note: Windows only runs apps from the Windows Store, so you need to contact your VPN service to see if they have an available app for VPN with Windows.

Solution 5: Ensure routing and remote access service are running

This is done by opening the Control Panel of the server, then click Administrative Tools and then Services.

After confirming that both are running, try to ping the VPN server by the IP address from the VPN client. Initially, you should do this in order to verify that the TCP/IP connectivity is in existence. Ping once, then if successful, ping again with the FQDN of the server, not its address.

If the ping fails yet the IP address ping was successful, then there’s a DNS problem as the VPN client cannot resolve the server’s name to the IP address.

Solution 6: Check the authentication process

Different methods of authentication exist for VPN connections, and both VPN client and server need to have at least one method that is common to each.

In order to check the authentication process, do the following:

  • Right click Start
  • Select Run

VPN is not compatible with Windows 10

  • Type MMC and press Enter or click OK

VPN is not compatible with Windows 10

  • An empty Microsoft Management Console session will open

VPN is not compatible with Windows 10

 

  • Select Add/Remove Snap-In command from the File menu

VPN is not compatible with Windows 10

 

  • Click Add to display the available snap-ins

VPN is not compatible with Windows 10

  • Select Routing and Remote Access
  • Click Add
  • Click Close and This will add the Routing and Remote Access snap-in to the MMC
  • Right click on the VPN server’s listing
  • Select Properties
  • Under Security tab, click Authentication Methods – a dialog box will open with available methods of authentication
  • Enable or disable the methods by selecting/deselecting the related checkboxes

Solution 7: Check your connection to the VPN server

If you’re using a dial-up connection than internet, your remote user may not have dial-up privileges, which may be why your VPN is not compatible with Windows 10.

In this case, check your dial-up privileges from the Dial In tab under User properties in the Active Directory Users and Computers, or check from the domain Remote Access Policy.

If your domain runs in Windows 2000 Native Mode, then the VPN server must be a member, otherwise the logins will not be authenticated.

Check also IP addresses as web-based VPN connections use two different addresses for VPN client, one from the ISP, and another from the VPN server.

Let us know if your VPN is not compatible with Windows 10 after trying these 7 solutions. If they worked for you, share with us your experience in the comments section below.

RELATED STORIES TO CHECK OUT:

For various PC problems, we recommend to use this tool.

This tool will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Quickly fix PC issues and prevent others from happening with this software:

  1. Download this PC Repair Tool with Patended Technologies
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues (requires upgrade).