FIX: VPN is not compatible with Windows 10

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • VPNs are growing more popular each day due to their privacy-oriented features which are most cherished by privacy-conscious users.
  • If you come to a point when your VPN is not compatible with your Windows 10 device, make sure you apply the tested fixes provided below.
  • Eager to get your hand on more useful resolution tips for your VPN issues? Check out our VPN Errors & Solutions page.
  • Explore our VPN Guides as well to read the latest news and updates covering this industry.
VPN is not compatible with Windows 10

A virtual private network is a useful security tool that helps protect your privacy online while securing your connection through encryption and other features.

Most VPN users like the tool because they remain anonymous while online, safe from hacking or spying, and their information isn’t tracked or targeted by online marketers and other online stalkers.

But what happens when the VPN doesn’t work with your computer’s operating system?

Some of the common and known problems with VPN connections include:

  • The connection is authorized but rejected
  • The connection is unauthorized but accepted
  • Inability to reach locations outside the VPN’s server
  • Cannot establish a tunnel

However, this article looks at some solutions you can try if your VPN is not compatible with Windows 10, whether you just installed, upgraded from an older version, or updated it on your computer.

How can I fix VPN not compatible with Windows 10?

  1. Check if you have a VPN profile and try to connect again
  2. Install Private Internet Access
  3. Check whether you correctly installed the VPN
  4. Scan for hardware changes
  5. Check for any updates for your VPN or Windows Updates
  6. Ensure routing and remote access service are running
  7. Check the authentication process
  8. Check your connection to the VPN server

1. Check if you have a VPN profile and try to connect again

If you don’t already have a VPN profile, then you may think that your VPN is not compatible with Windows 10, but you need a profile in order to connect.

If it’s for work, check the VPN settings or VPN app on your company’s intranet or check with the dedicated support person within the company.

If it’s for personal use, go to the Microsoft Store and check if there’s an app for that service, then go the VPN service’s website and see if the connection settings are listed therein.

Here’s how to create a VPN profile:

  • Click Start
  • Select Settings

VPN is not compatible with Windows 10

  • Click Network & Internet

VPN is not compatible with Windows 10

  • Select VPN

VPN is not compatible with Windows 10

  • Click Add a VPN connection

VPN is not compatible with Windows 10

  • Under Add a VPN connection, do the following:
      • Go to VPN providerVPN is not compatible with Windows 10
      • Click on it and select Windows (built-in)VPN is not compatible with Windows 10
      • In Connection name, type any name of your choice for the VPN connection profile, which is what you’ll look for when trying to connect in the server name or address boxVPN is not compatible with Windows 10
      • Then type the address for the VPN serverVPN is not compatible with Windows 10
      • For VPN type, choose the type of connection you want to create. You can check which one your company or VPN service usesVPN is not compatible with Windows 10
      • Under Type of sign-in info, choose the info to use like a username or password, one-time password, certificate, or smart card if it’s VPN for work

    VPN is not compatible with Windows 10

    • Select Save
    • If you need to edit the VPN connection information or specify additional settings, choose the VPN connection and then click Advanced options

Once you have a VPN profile, you can launch the VPN by clicking the Network icon on the taskbar, selecting the VPN connection, and click Connect. You can type your username or password or other sign-in if prompted to.


VPN errors are ruining your Windows 10 experience? We have the solutions you need.


2. Install Private Internet Access

Private Internet Access

The best way to solve incompatibility issues is to ensure you possess a proper VPN tool that is Windows 10 compatible from the beginning.

Our recommendation goes to Private Internet Access, a world-class VPN that runs perfectly with Windows 10 devices and provides premium security and privacy-oriented features.

From the strongest level of encryption to IP cloaking designed to anonymize your online presence plus a strict no-logs policy meant to keep your data tracking-free, PIA is your best bet when it comes to VPNs.

Moreover, while using PIA, your traffic will be routed through secure VPN tunnels which create several layers of privacy around you. Backed by multiple gateways with global coverage, PIA offers you steady and reliable connections, ultra-fast servers, and unlimited bandwidth.

Private Internet Access

Private Internet Access

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3. Correctly install and configure the VPN

A VPN connection depends both on your operating system and your Internet Service Provider.

If your VPN is not compatible with Windows 10, check first how you installed and configured the VPN, and then go to the VPN service’s website and install and configure it correctly.

Different ISP’s usually have different internet service plans and limitations so it is important to contact and/or consult with your ISP for any persistent issues.

4. Scan for hardware changes

Here’s how to do this:

  • Right-click Start
  • Select Device Manager

VPN is not compatible with Windows 10

  • Go to Network Adapters

VPN is not compatible with Windows 10

  • Click on Network Adapters to expand the list

VPN is not compatible with Windows 10

  • Right-click on each entry under Network Adapters and uninstall all adapters starting with WAN Miniport

VPN is not compatible with Windows 10

  • Right-click again on Network Adapters
  • Select Scan for Hardware Changes

VPN is not compatible with Windows 10

The adapters will reinstall automatically without restarting your computer.


Looking for the right VPN software to pair with your Windows 10 laptop? Check out our top picks.


5. Check for any updates for your VPN or Windows Updates

Different VPNs have their updates and/or releases, for example, Cisco pushes their own solutions so you may have to wait for Cisco to release a compatible solution if your VPN is not compatible with Windows 10.

If your business supports L2TP/IPsec connections, check with your IT admin for assistance.

Note: Windows only runs apps from the Windows Store, so you need to contact your VPN service to see if they have an available app for VPN with Windows.

6. Ensure routing and remote access service are running

This is done by opening the Control Panel of the server, then click Administrative Tools and then Services.

After confirming that both are running, try to ping the VPN server by the IP address from the VPN client. Initially, you should do this in order to verify that the TCP/IP connectivity is in existence.

Ping once, then if successful, ping again with the FQDN of the server, not its address.

If the ping fails yet the IP address ping was successful, then there’s a DNS problem as the VPN client cannot resolve the server’s name to the IP address.

7. Check the authentication process

Different methods of authentication exist for VPN connections, and both VPN clients and servers need to have at least one method that is common to each.

In order to check the authentication process, do the following:

  • Right-click Start
  • Select Run

VPN is not compatible with Windows 10

  • Type MMC and press Enter or click OK

VPN is not compatible with Windows 10

  • An empty Microsoft Management Console session will open

VPN is not compatible with Windows 10

 

  • Select Add/Remove Snap-In command from the File menu

VPN is not compatible with Windows 10

 

  • Click Add to display the available snap-ins

VPN is not compatible with Windows 10

  • Select Routing and Remote Access
  • Click Add
  • Click Close and This will add the Routing and Remote Access snap-in to the MMC
  • Right-click on the VPN server’s listing
  • Select Properties
  • Under the Security tab, click Authentication Methods – a dialog box will open with available methods of authentication
  • Enable or disable the methods by selecting/deselecting the related checkboxes

8. Check your connection to the VPN server

If you’re using a dial-up connection to the internet, your remote user may not have dial-up privileges, which may be why your VPN is not compatible with Windows 10.

In this case, check your dial-up privileges from the Dial-In tab under User properties in the Active Directory Users and Computers, or check from the domain Remote Access Policy.

If your domain runs in Windows 2000 Native Mode, then the VPN server must be a member, otherwise, the logins will not be authenticated.

Also check the IP addresses as web-based VPN connections use two different addresses for a VPN client, one from the ISP, and another from the VPN server.


Let us know if your VPN is still not compatible with Windows 10 after trying these solutions. If they worked for you, share with us your experience in the comments section below.

FAQ: Learn more about using VPNs on Windows 10 devices

  • Can’t connect to VPN after Windows 10 update?

If your VPN won’t launch after having installed the latest Windows 10 updates, try changing the server location and/or the protocol used. Also, check that your VPN software is compatible and that it is correctly configured.

  • How do I manually configure a VPN in Windows 10?

In order to create a VPN profile, open the Settings from the Start menu, then choose Network & Internet, VPN and Add a VPN connection. In the new window, complete the requested information with the details provided by your VPN provider and select Save.

  • Does Windows 10 have built in VPN?
Indeed it does, all you need to do is download it from the Microsoft Store. Keep in mind, however, that this is a basic tool. If you want to experience the full potential of a VPN, we suggest you go for a premium third-party solution that is Windows 10 optimized like PIA VPN.

Editor’s Note: This post was originally published in January 2018 and has been since revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in January 2018 and was revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.