KB5000802 and KB5000808 cause printing crashes in Windows 10

Microsoft just released the new KB5000802 and KB5000808 cumulative updates for Windows 10 but unfortunately, they already started creating problems for a lot of users.

The updates released yesterday are causing Blue Screen of Death crashes when printing to network printers.

Apparently, after the new updates, some users experienced BSoD errors while trying to use a network printer in Windows.

Here’s how one of them is complaining on Reddit:

Hey Jen, several folks over in r/sysadmin, myself included, are seeing a BSOD post-update (on at least Win10 20H2 so far) when sending print jobs to any Windows Server printer share using a type 3 Kyocera KX driver. (i.e., type 4 KX driver and other generic type 3/4 drivers don’t exhibit the issue)

Another user comments on the same Reddit post about the same issue hinting at uninstalling the update to fix the issue:

Same here using Ricoh printers over LAN. With different models and different driver versions. At the moment uninstalling this update is the solution.

How can I fix the Windows 10 network printing issue?

1. What are the errors triggered by KB5000802 and KB5000808?

Until now, from the user testimonials, the brands affected by these printing bugs are Kyocera, Dymo, and Rycoh.

The BSoD error triggered by the updates is the APC_INDEX_MISMATCH which we already covered. However, updating the printer driver recommended in that solution didn’t work this time.

In the meantime, Microsoft has been notified about the issue and they rolled back the updates from the Windows Update.

However, they are still available in the Microsoft Update Catalog so the first step to stop this problem is to avoid installing the KB5000802 and KB5000808 updates.

Update: Microsoft acknowledged the issue and resolved it with the out-of-band update KB5001649, so if you check for updates and install the KB5001649, the issue will be resolved.

To check for updates, type updates in Windows search and select Check for updates. You should see the Cumulative Update for Windows 10 Version 20H2 for x64-based Systems (KB5001649).

Click on Download and install button under it to proceed with the installation.

If you can’t find it and didn’t install it already, you can also find it in the Microsoft Update Catalog.

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2. Force uninstall the KB updates

One of the best solutions for fixing this problem and going back to normal printer usage until now is to force uninstall the KB updates.

So, if you are one of those who already installed the new KB5000802 and KB5000808 updates, you can fix this by running the following commands in an elevated Command Prompt window and pressing enter after each one:

wusa /uninstall /kb:5000802

wusa /uninstall /kb:5000808

The first command is for uninstalling the KB5000802 update and the second is for uninstalling the KB5000808 update.

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3. Manually uninstall the updates

1. Press the Windows key + I to open Settings.
2. Click on Update & Security and go to Windows Update.
3. Click on View Update History.
4. Click on the Uninstall updates option.
5. Locate the update and hit the Uninstall button.

Another great solution would be to rollback your system to a previous restore point.

If you don’t know how to create a restore point, we have an excellent article that will guide you all the way.

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4. Enable Direct Printing

1. Identify the exact name of your printer.
2. Type cmd in the search tab in Windows and click on Run as administrator to open Command prompt with administrator privileges.
3. Paste the following command and press Enter to run it (make sure you replace printername with the actual name of your printer): rundll32 printui.dll,PrintUIEntry /Xg /n "printername"
   • That will tell you information about the Direct Printing status.
4. If Direct Printing is OFF, paste the following command and press Enter: rundll32 printui.dll,PrintUIEntry /Xs /n "printername" attributes +direct

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5. Use a third-party tool to get rid of BSoD errors

Because BSoD errors never have a clear cause, it’s hard to pinpoint exactly what measures should be taken to fix them, so you’re only solution is to use a software repair tool that can go through several troubleshooting procedures.

6. Uninstall and reinstall the drivers

6.1 Uninstall the printer driver

1. Right-click the Start button and select Device Manager from the list.
2. Extend the Printers section, right-click your printer, and select Uninstall device.
3. Restart your PC. The system will install a default driver for your printer.

One of our readers managed to solve this problem by deleting the drivers, so make sure you try this also.

6.2 Update the drivers automatically

The manual remove of the driver will trigger the system to install a default driver that might not be the best for your printer.

Of course, you can also visit the manufacturer’s website, download the exact driver and install it but it’s a lot easier to use a dedicated, third party tool like the one recommended below.

It’s light, easy to install, and it will repair or update all your drivers in a fraction of the time needed for the manual procedure.

⇒ Get Outbyte Driver Updater

We hope that you managed to get back to your printing activities after uninstalling the updates. Do you have any other solutions? Let us know in the comments below so that others can also benefit.