Live Mail is not accepting the password? Try these fixes

Madalina Dinita
by Madalina Dinita
Managing Editor
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Windows Live Mail not logging in

It is not that uncommon for Windows Live Mail to not accept your password. Even if you are sure that you are typing the correct user ID and password combination, every attempt to check your email fails.

Despite setting your Email client to remember your address and password, it may sometimes still ask you for them anyway.


If you too are having problems with Windows Live Mail and your password, check out the article below for steps on how to fix the issue.

What can I do if Windows Live Mail is not logging in?

1. Have a quick look at Internet Options

quick look at Internet Options

  1. Press Start
  2. Type in Run
  3. Enter control.exe in the search box
  4. This will launch the Control Panel
  5. Open Internet Options
  6. On the Advanced tab, ensure that Use TLS 1.0 , TLS 1.1 and 1.2 are selected, while SSL 2.0 and 3.0 remain unselected

You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.

2. Generate a unique app password

unique app password

Things are a little different if you recently enabled 2-Step Verification. This adds an extra layer of security to your account, yet you have to generate a unique app password to use instead of the account password you entered before.

3. Clear your browser’s cache


empty the cache

A solution likely to work when Live Mail is not accepting a password is to clear your browser’s cache. Afterward, close it and open it back, and try to sign in again.

If nothing changed, try signing in from a different browser.

4. Run System file checker

System file checker

  1. Open a command prompt with admin privileges.
  2. Type the command sfc /scannow and hit the Enter key to perform a system scan.
  3. You can see the progress of the scanning procedure on the command prompt. Fast or not, wait patiently as it might take about half an hour to complete.
  4. Finally, try to login with the newly generated password in Windows Live Mail.

If all methods fail, let System File Checker do its magic next and hope for the best.

If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look at this guide.

scannow command has stopped before the process finished? Don’t worry, we’ve got an easy fix for you.

5. Reset your password to fix Windows Live Mail error 0x800CCC92


forgot my password

  1. From the official login page, enter your email ID.
  2. Then, find the Forgot my password link below the Sign-in button.
  3. Click it and you will be redirected to a new page that says Reset your Password.
  4. Click Next after selecting one of the reasons why you can’t sign in.
  5. Enter the email address you used for signing up.
  6. After that, enter the characters you see in the CAPTCHA.
  7. Click Next.
    • You should receive a security code on your phone number or alternate email.
  8. Enter it in the field provided.
  9. Hit Next.
  10. It’s time to set a new password for your account and regain access.

When this precise error comes up, it usually means one of these two things: either the email server is rejecting the login or the email application cannot connect to the host.

This points to a connectivity error with your server, so try all the above tips to see which one works for you. In case of getting no results, resetting it via the webmail is our final recommendation.

If you have any other questions or suggestions, don’t hesitate to reach out for the comments section below.


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