FIX: Microsoft Teams doesn’t download files

Teodor Nechita
by Teodor Nechita
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  • Successful businesses rely on Microsoft Teams to connect team members and share information
  • Thousands of files are sent and received via Microsoft Teams every day as users exchange information and work on completing their work tasks
  • If Microsoft Teams fails to download any files, this guide will come in handy and it will show you how you can fix the issue
  • Visit our Microsoft Teams Hub for additional guides on how to get the most out of this platform
microsoft teams downlaod file

In an age where the Internet brings us closer together regardless of how far apart we are, the way we interact with our colleagues has changed as well. For example, you have specialized software called collaborative software that helps teams get in touch.

One such collaborative tool is Microsoft Teams, and it includes all the tools you could possibly think of, including instant chat, video conferencing, files transfer, and more.

Speaking of which, some users have been reporting having issues with Microsoft Teams‘ ability to download the files that others have posted.

So after loading excell and word files to the team nobody can download anything. But everything is available in SharePoint and files are not corrupted. Any ideas?

This issue seems to be quite prevalent, and many solutions were tried, some of which were more or less successful.

How can I fix the download issue in Microsoft Teams?

1. Change the browser you open Microsoft Teams in

As you may know, you need an Internet browser to launch Microsoft Teams, and it will usually go for the one you designated as the Default one.

However, if you see that you are having download issues with your current browser, simply download and try using another one until one works.

Note: It was shown that Microsoft Teams has the least amount of issues with Internet Explorer or Edge, so try them out first.

But if you’re looking for a browser that will handle Microsoft Teams in a secure manner, we recommend UR Browser.


2. Clear the cache of your browser

Download issues can also occur if the browser you are running has the cache filled with too much redundant data. As such, clearing it from time to time should eliminate any risk of you encountering download issues in Microsoft Teams.

Each browser has different steps that you need to take to clear the cache, so depending on what browser you are using, check the developer’s website for more details on that matter.

3. Use SharePoint for file uploads and downloads

Microsoft Teams’ download and upload services are hosted by SharePoint, with Teams acting as only an interface.

Many users reported that while they do have the download issue with Microsoft Teams, they can download and upload files from the corresponding SharePoint folders without any problems.

Admittedly, this is more of a workaround at best, but it should get you going until you find a permanent solution for your problem.


Not much of a Microsoft Teams fan? Try out these great alternatives!


4. Make sure you have the permissions to download files

Some users reported that while they cannot download files from their own Team, they can from others. Thus, try to make sure that you have all the necessary permissions, which include the ability to download files.

For a more detailed guide on how to manage your Team members, check out this comprehensive guide.

By following these steps, you should be able to fix any file download issue you may be having with Microsoft Teams.

Do you know of any other method that fixed this issue? Let us know in the comment section below.

FAQ: Learn more about Microsoft Teams

  • Where does Microsoft Teams download files?

When users download files on Microsoft Teams, the platforms actually stores them in SharePoint. Each team registered on Microsoft Teams has a SharePoint hub where files are stored. To access downloaded files, go to the Files tab in Microsoft Teams and select the option Open in SharePoint.

  • How do I change the Microsoft Teams download location?

Microsoft Teams users cannot currently change the download location of their files. Downloaded files are automatically saved in the default location. In January 2020, Microsoft confirmed this feature was moved to the backlog due to changing priorities.

  • What is Microsoft Teams video download?

Microsoft Teams video download is a feature that allows users to download meeting recordings and share them with other users. Only meeting owners have to right to download the respective video recording. The video is downloaded via Microsoft Stream.

Editor’s Note: This post was originally published in December 2019 and has been since updated for freshness and accuracy.