- When Microsoft Teams can't download files, it is an issue related to your browser or permissions.
- If you are unable to download files or pictures from Microsoft Teams, make sure you have all the necessary permissions.
- To fix this issue, you can try to switch to another browser with plenty of security features.
- You can also check the browser's settings if you can't download documents from Microsoft Teams.
In an age where the Internet brings us closer together regardless of how far apart we are, the way we interact with our colleagues has changed as well.
For example, you have specialized software called collaborative software that helps teams get in touch. These tools help you to speak and create interactive meetings with your mates.
One such collaborative tool is Microsoft Teams, and it includes all the tools you could possibly think of, including instant chat, video conferencing, file transfer, and more.
Speaking of which, some users have been reporting having issues with Microsoft Teams‘ ability to download the files that others have posted.
So after loading excell and word files to the team nobody can download anything. But everything is available in SharePoint and files are not corrupted. Any ideas?
This issue seems to be quite prevalent, and many solutions were tried, some of which were more or less successful.
How can I fix the download issue in Microsoft Teams
1. Change the browser you open Microsoft Teams in
As you may know, you need an Internet browser to launch Microsoft Teams, and it will usually go for the one you designated as the Default one.
However, if you see that you are having download issues with your current browser, simply download and try using another one until one work.
But if you’re looking for a browser that will handle Microsoft Teams in a secure manner, we recommend you to choose one with a built-in VPN and AdBlock.
Use one of the fastest browser available, which will solve the download issues for any app, including Teams.
2. Clear the cache of your browser
Download issues can also occur if the browser you are running has the cache filled with too much redundant data.
As such, clearing it from time to time should eliminate any risk of you encountering download issues in Microsoft Teams.
Each browser has different steps that you need to take to clear the cache, so depending on what browser you are using, check the developer’s website for more details on that matter.
3. Download via File tab
- Open the Microsoft Teams app from your desktop.
- Go to the team conversation where the file was shared.
- Above the conversation, select the File tab.
- Find the file you need then click the three dots next to a file, and select Download.
Each team has more tabs to manage the conversation. In the File tab, you can see every document that was shared in the channel. You should not have any issues if you download them from there.
If Microsoft Teams also crashes when you open it and you have to try opening it multiple times, you can use our complete guide and fix the problem.
4. Use SharePoint for file uploads and downloads
Microsoft Teams’ download and upload services are hosted by SharePoint, with Teams acting as only an interface.
Many users reported that while they do have the download issue with Microsoft Teams, they can download and upload files from the corresponding SharePoint folders without any problems.
Admittedly, this is more of a workaround at best, but it should get you going until you find a permanent solution for your problem.
5. Make sure you have the permissions to download files
Some users reported that while they cannot download files from their own Team, they can from others. Thus, make sure that you have all the permissions, which include the ability to download files.
For a more detailed guide on how to manage your Team members, check out this comprehensive guide.
By following these steps, you should be able to fix any file download issue you may be having with Microsoft Teams.
Do you know of any other method that fixed this issue? Let us know in the comment section below.
Frequently Asked Questions
If you are unable to get your document from Teams, check our guide on what to do if Microsoft Teams doesn’t download files.
Yes, it does integrate with an add-in. Take a look at our guide on how to download the Microsoft Teams add-in for Outlook.
If this feature is not disabled but you only see a black screen, follow our guide on how to fix Microsoft Teams screen sharing issues.