Fix Microsoft Teams: We’re sorry – we’ve run into an issue

Some users found that using the web client solved this issue

by Teodor Nechita
Teodor Nechita
Teodor Nechita
Software Managing Editor
Eager to help those in need, Teodor writes articles daily on subjects regarding Windows, Xbox, and all things tech-related. When not working, you may usually find him either... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • Many users claimed that the error message We are sorry - We've run into an issue occurs when trying to use Microsoft Teams.
  • In order to fix this platform issue, you need to update MS Teams to the latest version.
  • To get rid of this annoying error, consider using the web client through any popular browser.
  • Another possible way to fix the problem is to enlarge Microsoft Teams, and try logging in again.
Fix the Microsoft Teams We're sorry—we've run into an issue

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As such, tools that can improve the level of collaboration between employees can be crucial. That is where having a good collaborative tool can be extremely helpful.

One very good example of such a tool is Microsoft Teams, a free collaborative tool that comes bundled with the Microsoft Office Suite, but it can also be downloaded and used separately as well.

However, with all of its great features and toolsets, even Microsoft Teams is prone to the occasional issue.

For example, users have been reporting getting an error message whenever they try logging into it:

Microsoft Teams won’t sign in this morning. I just get the message that says We’re sorry – We’ve run into an issue. There’s a button to Try again. Also it says If That doesn’t work, try signing out and back in again. The Try again button doesn’t work.

How can I sign into MS Teams if I get “We’re sorry – we’ve run into an issue”?

1. Update MS Teams to the latest version

If you are using the MS TEams Desktop client, make sure that you update it to the latest version.

update ms teams

The desktop app automatically updates but, if you want, you can still check for available updates by clicking your profile picture at the top of the app, and then select the Check for updates option.

2. Use the web client

Most login issues related to Microsoft Teams usually involve those that access it via the desktop client.

If you are also using the desktop client and encounter the We’re sorry—we’ve run into an issue error, simply consider switching to the web client, which you can access via any of the most popular browsers.

Also, if you are sick of Microsoft Teams’ constant issues, then take a closer look at our dedicated guide to finding the best cloud collaboration software to work on team projects.

 3. Enlarge Microsoft Teams and try again

  1. Launch Microsoft Teams.
  2. Close the window with the error message.
  3. Enlarge the Teams window, and click on the Signing out link.
  4. Login to Teams again.

This workaround has proved to be quite a useful one, as many users have said that it has helped them get rid of this error, so it’s worth trying it out.

4. Other workarounds to consider

To use Teams as efficiently and effectively as possible, keep these suggestions in mind: 

  • Don’t create multiple teams for the same purpose
  • Each project or complex task should have its own team
  • Create a library of shared documents to avoid sharing the same files over and over again
  • Create a two-way connection between Teams and SharePoint to extra efficiency
  • Enable all the security features supported on Teams for peace of mind

5. Wait for MS Teams to patch things up

Admittedly, this is the most counter-productive method of them all. However, Microsoft frequently runs into bugs and issues that prevent a user from accessing  MS Teams.

As such, your best bet is to simply wait until they release another patch and see whether it fixed it or not.

By following these steps, you shouldn’t see the We are sorry we’ve run into an issue error anymore when trying to log in.

Also, we wrote more about Microsoft Teams login errors, so be sure to check out our comprehensive guide and fix them with ease.

If you have faced this issue and are aware of another way to solve this problem, share it in the comments section below so that other users can try it, as well.

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