FIX: Microsoft Teams We are sorry – We’ve run into an issue

Teodor Nechita
by Teodor Nechita
Software Managing Editor
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ms teams were sorry weve run into an issue
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Organizations in the XXIst century rely on communication now more than ever, especially in a world where your staff is located not just in another building, but maybe even another continent altogether.

As such, tools that can improve the level of collaboration between employees can be crucial. That is where having a good collaborative tool can be extremely helpful.

One very good example of such a tool is Microsoft Teams, a free collaborative tool that comes bundled with the Microsoft Office Suite, but it can also be downloaded and used separately as well.

However, with all of its great features and toolsets, even Microsoft Teams is prone to the occasional issue.

For example, users have been reporting getting an error message whenever they try logging into it:

Microsoft Teams won’t sign in this morning. I just get the message that says We’re sorry-We’ve run into an issue. There’s a button to Try again. Also it says If That doesn’t work, try signing out and back in again. The Try again button doesn’t work.

ms teams sorry issue


How do I bypass this issue and sign into MS Teams?

1. Update MS Teams to the latest version

If you are using the MS TEams Desktop client, make sure that you update it to the latest version.

The desktop app automatically updates but, if you want, you can still check for available updates by clicking your profile picture at the top of the app and then selecting Check for updates.update ms teams


2. Use the web client

Most login issues related to Microsoft Teams usually involve those that access it via the desktop client. If you too use the desktop client and encounter this error, simply consider switching to the web client, which you can access via any of the most popular browsers.

Note: The Microsoft Teams web client reportedly works best on Internet Explorer and Microsoft Edge.


Sick of Microsoft Teams’ constant issues? Check this article out for some good alternatives


3. Wait for MS Teams to patch things up

Admittedly, this is the most counter-productive method of them all. However, Microsoft frequently runs into bugs and issues that prevent a user from accessing  MS Teams. As such, your best bet is to simply wait until they release another patch and see whether it fixed it or not.

By following these steps, you shouldn’t see the We are sorry we’ve run into an issue error anymore when trying to log in.

If you too have faced this issue and are aware of another way to solve this problem, share it in the comments section below so that other users can try it, as well.

FAQ: Learn more about Microsoft Teams

  • Is there a problem with Microsoft Teams?

Many Microsoft Teams error codes can be quite hard to interpret as they offer very little information about the root cause of the problem. To check out if there are any known Microsoft Teams issues, visit the Office 365 Health Status page.

  • What is Microsoft Teams good for?

You can use Microsoft Teams to work remotely, host webinars, set up a communication channel with your team, share files, collaborate on shared documents, chat, and more.

  • How do you use Microsoft Teams effectively?

Taken into account the plethora of features supported by Microsoft Team, it’s easy to get lost in the details.

To use Teams as efficiently and effectively as possible, keep these suggestions in mind: 

  • Don’t create multiple teams for the same purpose
  • Each project or complex task should have its own team
  • Create a library of shared documents to avoid sharing the same files over and over again
  • Create a two-way connection between Teams and SharePoint to extra efficiency
  • Enable all the security features supported on Teams for peace of mind

Editor’s Note: This post was originally published in February 2020 and has since been updated for freshness and accuracy.

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