- Many Norton users reported that they encounter BSoD errors when using Norton Antivirus.
- Some users reported that reinstalling Norton Antivirus fixed this issue immediately.
- Others saw that updating their drivers and performing basic PC troubleshooting worked.
- If all else fails, you can always choose to simply replace Norton Antivirus with something else.
Insiders using Symantec products such as Norton Antivirus and Norton Internet Security complained about BSOD issues.
Many of them even uninstalled Norton in order to eliminate the problem.
Fortunately, Microsoft managed to fix these issues for all Symantec products in the latest Windows updates.
The most important wave of complaints landed on various forums, with users expressing weariness in waiting for a fix:
I started getting BSOD about 1 month ago and seems to be happening everyday. Using Blue Screen Viewer, I googled the filename (BHDrvx64.sys) shown in the Blue Screen Viewer and reports said it was associated with Norton Anti-Virus. I contacted Norton chat tech and the tech uninstalled and reinstalled Norton. I had no further BSOD for about 2 days, then they started again.
The first was BHDrvx64.sys again. I ran Norton removal on 8/24/19 and did not reinstall Norton, I am now running Windows Defender. I had no BSOD on 8/24/19, but the next day 8/25/19 I got another BSOD. I have updated drivers, and ran memory test, HDD test, no errors were found on hardware, and all drivers are reporting as updated. Thanks for any help.
While this issue was supposedly fixed back in a previous Windows update, those of you that haven’t applied the changes yet may still encounter the error code.
That’s precisely why we’ve created this step-by-step guide, so that you can continue using Norton’s antivirus without having to fear BSoDs.
How do I fix Norton Antivirus BSoDs?
1. Reinstall Norton Antivirus
- Download and run the Norton Remove and Reinstall tool.
- Double-click the NRnR installer.
- Read the license agreement, and click Agree.
- Click Remove & Reinstall.
- Select Continue or Remove
- Click on Restart now
2. Update your device drivers
While many users are pretty sure that Norton’s antivirus is the cause for the BSoD, others are pretty sure that the real culprit is simply a matter of driver incompatibilities to which Norton merely contributes.
That being said, the first thing you should do in that case is to simply update your old drivers, fix your broken ones, or simply install the missing ones.
However, this is easier said than done, since doing so manually, while possible, is very time-consuming, and leaves plenty of space for human error, and that’s why we recommend you use third-party driver fixers.
Various errors are the result of a malfunctioning driver. When this is the case, you may need to update or reinstall completely this specific component. As the process is not straight-forward to complete, we recommend using an automated tool for the job. Here's how to do it:
- Download and install DriverFix.
- Launch the app.
- Wait for the software to detect all your faulty drivers.
- You will now be presented with a list of all the drivers that have issues, and you just need to select the ones you’d liked fixed.
- Wait for DriverFix to download and install the newest drivers.
- Restart your PC for the changes to take effect.
Keep your Windows safe from any type of errors caused by corrupted drivers, by installing and using DriverFix today!
Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.
3. Consider using an alternative antivirus tool
If Norton continues acting up, you could always consider using an alternative antivirus tool, since the market is full of them, some just as, or even better than Norton.
While many of them can be expensive, you can also opt for a free trial for starters, just so you can test out whether another antivirus will cause BSoDs, and if they don’t, might as well stick to your newly-found alternative.
4. Check your RAM
Just as with the driver-related solution, many users suspect that one’s RAM sticks may be to blame, especially after inspecting various memory dumps.
As you probably already know about BSoDs can be caused by both hardware and software issues, and when it comes to hardware, it’s either the GPU or the RAM most of the times.
That being the case, try testing out whether your PC/laptop runs better with different RAM sticks installed, and if it does, go ahead and buy a new set.
5. Use a professional BSoD troubleshooter
With BSoD errors never having a clear cause unless you’re really good at reading memory dumps, it’s hard to tell what causes them or not.
It can actually be Norton, or driver issues, or even hardware issues, but testing them out one by one can be frustrating and time-consuming.
That’s precisely why we recommend you try out a professional BSoD troubleshooter, since they are created to run through all possible causes one-by-one, from drivers to DLL, registries, and more.
This concludes our fixes for the Norton Antivirus-caused BSoD.
We hope they proved to be useful, and that you can finally enjoy using your PC error-free, and stay secure with Norton’s fantastic security features.
Which one of the solutions written above helped you? Let us know by leaving your feedback in the comments section below.