Norton Antivirus & Norton Internet Security BSODs get fixed in Windows 10

Madeleine Dean By: Madeleine Dean
2 minute read

Insiders using Symantec products such as Norton Antivirus and Norton Internet Security complained about BSOD issues caused by the latest Windows 10 builds. Many of them even uninstalled Norton in order to eliminate the problem. Fortunately, Microsoft managed to fix this issues for all Symantec products in its current Windows 10 Insider Preview Build 14342.

The most important wave of complaints landed on Microsoft’s Support Page back in April, with users expressing weariness in waiting for a fix:

Has anyone been running into issues with the Windows 10 Insider Preview Build affecting Norton Antivirus and Microsoft Office 2016 software on their Surface Pro 3? […] Norton Antivirus is telling me that I need to “Fix Now” with a scan. When I try to run a full system scan, within seconds there is the notorious blue screen indicating an error message and that my tablet will restart after the message is sent to Microsoft. This is very frustrating. (The blue screens, in particular, have been frustrating – as they often happen when the tablet goes into Sleep Mode or if I simply don’t do any work on the tablet after a few minutes.)

 

This is a known issue with Norton and 14316.  All things Norton will BSOD.  The problem also come to light after a set time of inactivity when Norton kicks in to do some task and will BSOD.

The best solution is to delete Norton.  I have done this on 1 PC.

Such radical solutions are no longer necessary since Microsoft has fixed this issue. All you have to to is download the latest Windows 10 Insider Preview Build 14342:

We fixed the issue causing Symantec products such as Norton Antivirus and Norton Internet Security are causing PCs to bluescreen (bug check).

The fix works perfectly as users reported on Norton’s forum:

I have Windows 10 build 14342.rs1_160506-1708 working fine on two computers.  Make sure you do a Norton Live Update before you scan.

Good job, Microsoft!

Speaking of Symantec products, another frequent issue reported by Windows 19 users is the constant screen flashing. Check out our how-to article to solve this problem.

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