Outlook Keeps Asking for Password: 11 Easy Solutions

Tried and tested solutions to fix things in no time

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Editor-in-Chief
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
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  • If Outlook keeps asking for your password, you either typed it incorrectly or you have an unstable Internet connection.
  • You can also reset the login settings for your Outlook and start all over again.
  • A missing update for your e-mail client can also cause this problem so make sure it's up to date.
Outlook keeps asking for your password

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Outlook is one of the most widely used email client platforms for business communication. Still, Outlook users sometimes face certain issues and one of them is that Outlook keeps asking for a password.

It provides easy to use interface with top security protocols for effective secure communication, therefore it’s crucial to fix this problem, and we have the perfect solutions for you.

Why does Outlook keep asking for a password certificate?

This could be a server issue, and to avoid any additional problems, we suggest you recover Outlook email passwords before proceeding.

For some users, Outlook keeps asking for password after enabling MFA, and in this case, turning on Modern Authentication in Office 365 tenant should do the trick.

Many reported Enter network password messages in Outlook, and if this occurs, there might be some issues with your login settings.

In some rare instances, Outlook won’t be able to update your password, so you might have to clear the cached passwords.

In this guide, we’ll show you what to do if Outlook keeps asking for password for Office 365, so keep on reading.

What can I do if Outlook keeps asking for my password?

1. Manually disconnect your Microsoft Account from your Office apps

  1. Press Windows + I to open the Settings app and select Accounts.
  2. Choose Email & accounts.
  3. Locate Accounts used for other apps section.
  4. If you see your email addresses listed there, simply disconnect them.
  5. Restart Outlook.

This method will help you if Outlook keeps asking for password on Windows 10 and 11 because the two systems share many similarities.

2. Reset the login settings for Outlook

  1. Press Windows + S and enter credentials. Select Credentials Manager.
  2. Navigate to Windows Credentials and locate stored credentials referencing Office 365 or Microsoft Outlook email addresses.
  3. Click on Details and choose Remove from vaults.
  4. Click Yes on the warning box.
  5. Repeat the steps until you remove all the credentials associated with your email address.

The first solution you can try is resetting the login settings for Outlook through Windows Credentials Manager. This will work if Outlook keeps asking for password even though it is correct.

3. Check the credential settings

  1. Start Outlook and go to File. 
  2. Choose Account settings in the Account settings section.
  3. Select your exchange account.
  4. Click the Change button and go to More settings.outlook account settings change
  5. Select the Security tab.
  6. Under the user identification, make sure the Always prompt for logon credentials option is not selected.
  7. Click OK and restart Outlook.

If the first solution did not work out for you, you could also try to verify if the option Prompt for credentials is not checked in profile as this could be another cause for this message to keep popping out.

In case this option is checked, it’s no wonder that Outlook keeps asking for password and won’t connect.

If you’re having issues with setting up your Outlook account, check out this Something went wrong in Outlook guide to fix set-up problems.

4. Clear the cached passwords

  1. Exit Outlook.
  2. Type control and click on Control Panel from the results.
  3. Navigate to Credential Manager and locate the set of credentials that has Outlook in the name.
  4. Click the name to expand the set of credentials, and then click Remove from Vault.

Your Windows system stores user credentials on your computer. If the cached credentials are incorrect, you will be prompted for the password again and again.

This method will help you if Outlook keeps asking for password after a password change, so be sure to try it.

If you still can’t locate the password, use a specific tool to retrieve it with guaranteed results. Password managers can also keep you secure from hackers.

All passwords stored in a password manager are encrypted, and the added security of two-factor authentication guarantees that only you log in and no one else. 

5. Enable Remember password

  1. Click on the File tab and go to Account settings.

  2. Double-click the account under the Email tab.
  3. A new window will appear, and you should check the Remember password option.putlook remember password

Another suggestion is to verify whether you have selected the option to save the username and password in Outlook. This is a simple workaround and can be helpful if Outlook 365 keeps asking for password in Windows 10.

6. Install the latest update for Outlook

  1. Open Outlook and go to File.
  2. Choose Office Account and click on the Update Options button.
  3. Select Update Now from the menu to check for new updates to Outlook.

It is important to always keep your software up to date so that vulnerabilities are fixed, and new features can be added.

Follow the simple steps above to check for Outlook updates and make sure that updates can be automatically downloaded and applied.

7. Create a new profile

  1. Exit Outlook.
  2. Go to Control Panel and click on Mail.control panel - mail
  3. Go to Show profiles and then click Add.
    outlook show profiles
  4. Type the name of the profile and click OK.
  5. Enter your name and email.
  6. Click Next and then click on Finish.
  7. Back in the main window, select your new profile in the Always use this profile dialogue box and then click OK.

There might just be a bug somewhere in the profile, in which case building a new profile will get things right, and fix the Outlook keeps asking for password issue in Windows 11.

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Another solution you can apply is to switch to another mail client app that still supports integrations with calendars, task management tools, to-do lists, and other productivity apps.

Sometimes, Outlook gets stuck on the loading profile screen. If you bump into this issue, we’ve got an easy guide to help you get past it.

8. Disable your antivirus program temporarily or boot into Safe Mode

The antivirus program could be interfering with Outlook if it uses an add-in or firewall. If Outlook checks for and sends mail fine, after doing one of these two actions, reinstall the antivirus program.

You can easily check if Windows Firewall is blocking port or a program, by reading our dedicated guide.

9. Start Outlook in Safe Mode and disable add-ins

  1. Go to File and click on Options.
  2. Select Add-ins in the left panel. This will open a new pop-up showing you all the add-ins where you can view and manage all your Add-ins installed.outlook add ins
  3. Click on the add-in you want to remove, and another small window will pop up. Click on the Remove button.

When you open Outlook in Safe Mode, it starts without extensions or custom toolbar settings. In order to do this, the simplest way is to hold down the Ctrl key as you are opening the Outlook shortcut.

Opening Outlook in safe mode does not involve using Windows in safe mode – they are two different aspects.

You can boot into Safe Mode and then open MS Outlook (normally or in safe mode), but only booting into Safe Mode does not automatically start the Outlook application in safe mode.

If Outlook keeps asking for a password for Gmail issue disappears, then there is a problem with one of the add-ins, and you need to disable it, delete it or troubleshoot how to fix it.

If Outlook only starts in Safe Mode, check our excellent guide, and you’ll be up and running in no time.

10. Outlook Anywhere is not configured to use NTLM Authentication

  1. Navigate to File and click on Account Settings choosing the Account Settings option once again.
  2. Select the Exchange account and click Change.
  3. Click on More settings and then go to the Connection tab.
  4. Click the Exchange Proxy settings button and under Proxy authentication settings, choose NTLM Authentication.

The Outlook Anywhere feature allows you to access your Exchange account remotely from the Internet when you are working outside your organization’s firewall.

When using Outlook Anywhere to connect to your Exchange server, we need to choose the authentication method among Basic Authentication, NTLM Authentication and Negotiate Authentication.

Users reported that using NTLM Authentication can significantly reduce the number of password prompts.

11. Slow or unstable network connection

This issue can occur if you’re having network problems, such as slow LAN speed, and if that happens, you need to check our dedicated guide and see how to fix that.

Wireless networks are also affected by this, so we encourage you to read our slow Wi-Fi on laptop guide and learn how to properly fix this problem.

Another cause for Outlook to keep asking for a password could be that your network connection is slow or unstable. Outlook may lose connection to the mail server, and when trying to reconnect, it will prompt for credentials.

The solution is to switch to a more stable network environment and then check if this issue persists. Keep in mind that this isn’t a Windows-exclusive issue.

In fact, many reported that Outlook keeps asking for password on Android, Mac, and iPhone. Though the idea and approach behind troubleshooting remain the same. And the solutions here should get things up and running on other devices as well.

Did the solutions described above help you solve this Outlook issue? Please let us know in the comments section below as your feedback is very important for us.

Also, if Outlook seems so full of issues, you can try an easier method of communication. Here are the best-automated chat software to improve business communication.

If you have any other advice or suggestions, don’t hesitate to leave them in a comment below. The fellow users will appreciate them.

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Frequently Asked Questions

  • Resetting the login settings for Outlook and checking credential settings are both potential solutions to your problem. For similar fixes, visit this Outlook keeps asking for password guide.

  • Your email keeps asking for your password when you either entered it incorrectly or your Wi-Fi is slow on your laptop or PC.

  • Improperly formatted credentials stored in the Credential Manager may cause this issue. For some quick solutions, check out this guide to fix Outlook’s password box disappearing error.

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