Outlook keeps asking for your password? Here’s the fix

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Outlook, a business-focused email client you’ve grown to use daily, is far from perfect. There are specific errors that show up all of a sudden.
  • Don’t feel sorry for yourself when your precious Outlook emails are stuck in the outbox. Pull yourself together and take immediate action.
  • Resetting the login settings for Outlook, checking credential settings, and enabling Remember password are all quick solutions you may try out.
  • If you reached this page while searching for other errors, here you may find a great Outlook Troubleshooting Hub. Take your time to check it out.
Outlook keeps asking for your password fixes

Outlook is one of the most widely used email client platforms for business communication. It provides easy to use interface with top security protocols for effective secure communication.

Still, Outlook users sometimes face certain issues and one of them is that Outlook keeps asking for a password. Therefore, for solving this issue you can find below a simple and easy to follow this list of possible solutions.

What can I do if Outlook keeps asking for my password?

1. Reset the login settings for Outlook

The first solution you can try is resetting the login settings for Outlook through Windows Credentials Manager. In order to do that, please follow the steps described below:

  1. Go to Control Panel and click on Credentials Manager.
  2. Navigate to User accounts and go to Credential Manager.
  3. In the Windows Credentials and Generic Credentials section, remove any stored credentials referencing the Office 365 or ms.outlook email addresses.
  4. Click on  Details and choose  Remove from vaults.
  5. Click yes on the warning box.
  6. repeat the steps until you remove all of the credentials associated with your email address.

Remove your Outlook credentials with ease in Credential Manager. All you need to know about it is right here!


2. Check credential settings

If the first solution did not work out for you, you could also try to verify if the option Prompt for credentials is not checked in profile as this could be another cause for this message keeping to pop out. In order to check this:

  1. Start Outlook and go to File. 
  2. Choose Account settings in the Account settings section.
  3. Select your exchange account.
  4. Click the Change button and go to More settings.outlook account settings change
  5. Select the Security tab.
  6. Under the user identification, make sure the Always prompt for logon credentials option is not selected.
  7. Click OK and restart Outlook.

If you’re having issues with setting up your Outlook account, check out this article to help you fix set-up problems.

3. Clear the cached passwords

Your Windows system stores user credentials on your computer. If the cached credentials are incorrect, you will be prompted for the password again and again.

  1. Exit Outlook.
  2. Click Start and go to Control Panel.
  3. Navigate to Credential Manager and locate the set of credentials that has Outlook in the name.
  4. Click the name to expand the set of credentials, and then click Remove from Vault.

Note: Repeat step no. 4 for any additional sets of credentials that have the word Outlook in the name. If you can’t access Control Panel, take a look at this complete guide.

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4. Enable Remember password

Another suggestion is to verify whether you have selected the option to save username and password in Outlook. To verify that, please follow the below-mentioned steps:

  1. Click on the File tab and go to Account settings.
  2. double click the account under the email tab.
  3. A new window will appear and you should check the option Remember password.putlook remember password

Did you forget your passwords again? Leave your memory to rest and use these useful password managers.


5. Create a new profile

There might just be a bug somewhere in the profile, in which case building a new profile will get things right again. In order to do this, please follow the steps below:

  1. Exit Outlook.
  2. Go to Control Panel and click on Mail.control panel - mail
  3. Go to Show profiles and then click Add.outlook show profiles
  4. Type the name of the profile and click OK.
  5. Enter your name and email.
  6. Click Next and then click on Finish.
  7. Back in the main window, select your new profile in the Always use this profile dialogue box and then click OK.

Another solution you can use is to simply switch to another mail client app. We strongly recommend you to check Mailbird (the best on the market right now) and eM Client.

These two tools have thousands of downloads daily and great reviews from the users. You can add multiple accounts to these apps and they have great client support, so any problem will be solved a short time.

Sometimes, Outlook gets stuck on the loading profile screen. If you bum into this issue, we’ve got this easy guide to help you get past it.

6. Install the latest update for Outlook

It is important to always keep your software up to date so that vulnerabilities are fixed and new features can be added. Follow the simple steps below to check for Outlook updates and make sure that updates can be automatically downloaded and applied.

Note: The instructions below are for the Microsoft Outlook email program that is installed on a computer.

  1. Open Outlook and go to File.
  2. Choose Office Account and click on the Update options button.
  3. Select Update Now from the menu to check for new updates to Outlook.

Note: If you do not see this option, then updates are disabled; choose Enable updates.

7. Disable your antivirus program temporarily or boot into Safe mode

The antivirus program could be interfering with Outlook if it uses an add-in or firewall. If Outlook checks for and sends mail fine, after doing one of these two actions, reinstall the antivirus program.

You can easily check if Outlook is blocked by the antivirus or the Firewall with the help of this simple guide.


8. Start Outlook in Safe Mode and disable add-ins

When you open Outlook in Safe Mode, it starts without extensions or custom toolbar settings. In order to do this, the simplest way is to hold down the Ctrl key as you are opening the Outlook shortcut.

Note: Opening Outlook in safe mode does not involve using Windows in safe mode – they are two different aspects.

You can boot into Safe Mode and then open MS Outlook (normally or in safe mode) but only booting into Safe Mode does not automatically start the Outlook application in safe mode.

In order to remove Outlook add-ins:

  1. Go to File and click on Options.
  2. select Add-ins in the left panel. This will open a new pop-up showing you all the add-ins where you can view and manage all your Add-ins installed.outlook add ins
  3. Click on the add-in you want to remove and another small window will pop-up. Click on Remove button.

If the error disappears, then there is a problem with one of the add-ins and you need to disable it, delete it or troubleshoot how to fix it.


Outlook only works in Safe Mode? We’ve got you covered. Check this guide and you’ll be up and running in no time.


9. Outlook Anywhere is not configured to use NTLM Authentication

The Outlook Anywhere feature allows you to access your Exchange account remotely from the Internet when you are working outside your organization’s firewall.

When using Outlook Anywhere to connect to your Exchange server, we need to choose the authentication method among Basic Authentication, NTLM Authentication, and Negotiate Authentication.

Users reported that using NTLM Authentication can significantly reduce the number of password prompts. In order to do that, follow the steps described below:

  1. Navigate to File and click on Account Settings choosing Account Settings option once again.
  2. Select the Exchange account and click Change.
  3. Click on More settings and then go to the Connection tab.
  4. Click the Exchange Proxy settings button and under Proxy authentication settings, choose NTLM Authentication.

If you need some extra authentication software to secure your data, here are the 5 best tools that do just that.

10. Slow or unstable network connection

Another cause for Outlook keeps asking for a password could be that your network connection is slow or unstable. Outlook may lose connection to the mail server and when trying to reconnect, it will prompt for credentials.

The solution is to switch to a more stable network environment and then check if this issue persists. You can also try to fix your network with a couple of easy steps:

Did the solutions described above help you solve this Outlook issue? Please let us know in the comments section below as your feedback is very important for us.

Also, if Outlook seems so full of issues you can try an easier method of communication, here are 5 best-automated chat software to improve business communication.

FAQ: Learn more about Outlook password issues

  • How do I get Outlook to stop asking for my password?

Resetting the login settings for Outlook and checking credential settings are both potential solutions to your problem. For similar fixes, visit this guide to solve Outlook password issues.

  • Why does my email keep asking for my password?

Your email keeps asking for my password when you entered your password incorrectly or your network connection is slow or unstable.

  • Why does Outlook’s password box disappear?

Improperly-formatted credentials stored in the Credential Manager may cause this issue. For some quick solutions, check out this guide to fix Outlook’s password box disappearing error.

Editor’s Note: This post was originally published in August 2018 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.