Outlook’s password box disappears? Check out these easy fixes


Madalina Dinita
by Madalina Dinita
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Outlook's password box disappears

Microsoft Outlook usually offers smooth performance, but at times it does fail. Many users ask for help when the password box disappears.

Outlook may prompt you to re-enter the email password for an account established within. The message Need Password is eventually taking the info bar at the bottom of the Outlook window. You click to input your password, but the password dialogue box quickly disappears.

Don’t try rebooting your computer. This apparently solves the issue, but only until the next day. Deleting the Outlook profile doesn’t work either when the password box disappears.

The error sounds like a pain to fix, but if you’re currently bugged by a similar Outlook issue, continue reading as this article may be able to help you.

What to do if Outlook password box is not popping up?

1. Simple Outlook+Word password box disappearing fix

Outlook password box

  1. Close Outlook down.
  2. Open Word and select a blank document.
  3. Then, click File > Account > Sign Out.
  4. Close Word down.
  5. Open Outlook once again.
  6. You should now get the Username and Password prompts.

Before anything else, apply the above trick. It is simpler and faster to do than the rest of the fixes below.


2. Clear Credential Manager

Clear Credential Manager

  1. Close Outlook.
  2. From the Start menu, select Control Panel.
  3. Click User Accounts.
  4. Then, click Credential Manager.
  5. In the Windows Credentials and Generic Credentials section, click Details.
  6. Click Remove from vault.
  7. Click Yes on the warning box.
  8. Repeat these steps for all stored credentials referencing the Office 365 or ms.outlook email addresses.
  9. Close the Control Panel window.
  10. Then, re-open Outlook.

When using an Office 365 account, your issue might be the result of improperly-formatted credentials stored in Windows Credential Manager.


You can’t open Control Panel? Take a look at this step-by-step guide to find a solution.


3. Remove workplace account

Outlook Access work or school

  1. Close down Outlook.
  2. Hold the Windows + I keys at the same time to open the Settings window.
  3. Go to Accounts > Access work or school.
  4. Click Disconnect.
  5. Re-initiate Outlook.
  6. It should now prompt for credentials and connect successfully, with no additional sync up needed.

Note: You may later connect workplace account from the same path: Setting > Accounts > Access work or school.

If you’re having trouble opening the Setting app, take a look at this article to solve the issue.


4. Add a DWORD with a value of 1

Outlook add a DWORD

You could also add a DWORD called DisableADALatopWAMOverride with a value of 1 to the registry in this path: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\.

Your next step is to reboot your PC. Open Outlook and check if the issue persists. If it does, remove the registry entry you created earlier and perform a second reboot.


5. Check potential errors with the credentials

Outlook credentials error

  1. Open Settings in Windows 10.
  2. Click System > Shared Experiences.
  3. If the Accounts section shows any error with the credentials, it’s time to input the correct credentials.
  4. Finally, open Outlook and things should work properly now.

Note: Ensure Outlook and any other Office applications are closed before applying the above steps.


Ending words

Don’t worry any longer when you click the dialog box to enter the password just to flash for less than a second before it disappears. The solutions mentioned here should solve the password box disappearing issue, and the Outlook performance will be improved.

Was this article helpful? If you need further assistance, please don’t hesitate to contact us via the comments section below. We are always open to your questions.

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