Outlook services are down. Here’s how to access your email

by Sinziana Mihalache
Sinziana Mihalache
Sinziana Mihalache
Sînziana loves getting people to better understand products, processes, and experiences beyond a simple user guide, either in writing or making use of images. She joined the team... read more
Affiliate Disclosure
  • The Outlook web email client as well as some connected services are facing a severe downtime.
  • Accessing your inbox is still possible with the workarounds shown in this article.
  • Stay in touch with the most important headlines in the tech industry by visiting our News Hub.
  • Don't skip our helpful and exhaustive guidelines on various email clients in the Email section.
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Update: Microsoft announced on Twitter that they’ve identified the issue and, after closely monitoring the service, the Outlook email client should work fine. Their tweet was received with a pinch of salt, though, by some of the users.

Microsoft Outlook users all over the world are facing a lot of trouble currently with repeated outages.

The first problems were reported two days ago, according to Downdetector and they are yet to be solved.

What is causing the Outlook downtime?

Outlook and hotmail downtime

In a few Twitter posts, Microsoft has acknowledged the problem, which initially affected only the Indian users, apparently. However, issues were reported all over the world shortly after.

We’re reviewing recent changes to our service to further determine the cause of impact. Users may experience problems with various Exchange Online protocols including Outlook desktop, mobile devices as well as those dependent on REST functionality.

Log in problems appeared with both the email service and with Microsoft’s Office 365 productivity suite.

Users mentioned that at times they managed to log in, although extremely slow, but then other functionalities of the service remained unresponsive.

Error code 503 Unavailable

There was an issue looking up your account. Tap Next to try again

Sorry but we’re having trouble sining you in. A transient error has occured. Please try again.

These are the error messages showing up when users are trying to send emails using the Outlook web service.

Hotmail, OneDrive, Teams, and Skype are affected by these issues as well.

How can I access Outlook if the service is down?

1.Use an alternative email client

use an laternative email client

We are recommending Mailbird as a great freeware alternative to Outlook.

This is a simple, extremely reliable email client that lets you manage several email accounts and contacts from a single console.

It’s conveniently integrated with a huge variety of third-party apps such as Google Calendar, WeChat, WhatsApp, Google Docs, Slack. And set up is extremely easy. 



Don't let service outages put off your email activity. Get back in business with this reliable top email client.

2. Use a VPN

bypass outllok downtime with a VPN

Some users mentioned that despite the outage they managed to connect to the Outlook client using a VPN.

We strongly endorse this workaround, considering that a VPN not only protects your online presence but, as seen, can bypass major technical issues given the possibility to access other servers that are functional.

On this note, we recommend PIA (Private Internet Access) because of the huge server database that you can connect to whenever your email client‘s servers are down.

Private Internet Access

Private Internet Access

Can't log into your email? Choose from the hundreds of servers this VPN offers and smoothly access your Outlook inbox right now.

Visit website

Are you still experiencing problems with the Outlook client? Do try one of the solutions mentioned above and tell us if it helped you get back on track with your emails.

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