Fix Pro Evolution Soccer Problems in Windows 10

By: Ivan Jenic
9 minute read

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Pro Evolution Soccer is one of the most popular sports game franchises in the world. Millions of fans around the world are patiently waiting for the new game every year. But, although the new version of Pro Evolution Soccer is released annually, every new version has its own problems that are bothering players for years. For instance, users are reporting game crashes, sound issues, controller problems, and many more.

And in this article, we’ll try to cover all known issues in every version of PES since Pro Evolution Soccer 2013. So, if you’re facing the problems with any of these games, you’ll maybe find a solution here.

Pro Evolution Soccer 2013 Problems

Pro Evolution Soccer 2013 crashes to desktop when launched

Users have reported that the game randomly crashes to desktop, and if you’re experiencing this issue, as well, you might want to update your graphic card drivers. Just visit your graphic card manufacturer and download the latest drivers for your graphic card.

pro evolution soccer windows 10 problems 1

In addition, users also say that turning off SLI / Crossfire improves gaming performance, so if you’re using SLI / Crossfire try to disable it.

Some users claim that disabling your antivirus before you launch the game fixes this issue. Of course, turning off your antivirus completely isn’t a good idea, so before you start Pro Evolution Soccer 2013 disable the antivirus, and as soon as the game starts turn it back on. Also, make sure that Windows Defender is disabled. If you’re running any background apps that you don’t need, try turning them off as well, before you start the game.

If you have a low-end PC, then it’s recommended that you try running the game in window mode in order to fix this issue. You also might want to disable anti-aliasing and filtering, and then restart the game. If that doesn’t help disable V-sync and restart the game.

In addition, you can also try launching the game from the installation directory instead of using the shortcut or launcher.

Pro Evolution Soccer 2013 “Could not load image” crash

To fix this error you need to go to Pro Evolution Soccer 2013 installation folder, locate Pro Evolution Soccer 2013.exe file and run it directly from installation directory.

Pro Evolution Soccer 2013 crashes with Intel HD Graphic Card

To fix this issue just uninstall your graphic drivers and reinstall them. After you uninstall your graphic card drivers, visit your graphic card manufacturer’s website and download the latest drivers.

Graphic glitches while playing Pro Evolution Soccer 2013

This solution is a bit more advanced, so before you try it, make sure that you’ve disabled anti-aliasing and filtering. If that didn’t help you, go to BIOS and try disabling Switchable Graphics. This solution will work if you have both integrated and dedicated graphic card, but if you don’t have an onboard graphic card, it’s better to skip this step.


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Xbox 360 or other USB controller doesn’t work

Before you try using a controller to play Pro Evolution Soccer 2013 make sure that you download game patch from the official source, instead of downloading it from Steam.

In addition, go to Control Panel and make sure that your Xbox 360 controller is enabled. Then, when you start the game, go to Options > Controls > Customize Controls and make sure that the proper controller is selected.

Pro Evolution Soccer 2013 Install fails, Cannot Install

This error is caused by C++ bug and you can fix it by uninstalling C++ files. If you see two instances of Microsoft C++ uninstall them both, and install them again.

Pro Evolution Soccer 2013 freezes during the Intro Video

Before we start fixing this issue make sure that your graphic card drivers are up to date, and that you have latest version of DirectX installed.

If you’re using Steam verify the the integrity of game cache to fix this issue.

Can’t install DirectX or stuck at DirectX installation

This issue is caused by software drivers from peripheral manufacturers, such as Logitech, Razer, etc. To fix this, just close those applications or disable them, and try reinstalling DirectX again.

Pro Evolution Soccer 2013 crashes for Nvidia users

If you’re are using a Nvidia graphic card, make sure that you go to the Nvidia Control Panel > 3D settings and turn on Threaded Optimization.

Pro Evolution Soccer 2013 crashes for AMD users

If you own an AMD graphic card, make sure that you uninstall Catalyst Control Center and try running Pro Evolution Soccer 2013 again. Users report that sometimes Catalyst Control Center can interfere with your Radeon card so try turning it off.

Pro Evolution Soccer 2013 crashes on Dual monitors

This issue affects users that have two or more monitors, and users complain that they can’t see main menu, and that game crashes. So far, only solution is to unplug other monitors and play the game on a single monitor. If that doesn’t help, you can always try running the game in window mode.

Crashes with Nvidia Optimus cards

Users report that Nvidia Optimus cards can cause some crashes, so it’s advised that you check Optimus settings in Nvidia Control Panel.

  1. Open Nvidia Control Panel.
  2. On the left pane choose Select a task.
  3. Open 3D Settings tree and select Manage 3D Settings.
  4. On the right pane select Program Settings tab.
  5. Under Select a program section click Add and navigate to the Pro Evolution Soccer 2013 .exe file.
  6. Under the Select the prefered graphics select High-performance Nvidia processor.
  7. Click Apply in the bottom right to save changes.

No audio in Pro Evolution Soccer 2013

If you don’t hear any in-game sound, or your audio is low, make sure that your audio drivers are up to date.

If your audio drivers are up to date, start the game, and press Alt+Tab to minimize it. Go to Volume Mixer in the bottom right of your screen and make sure that volume for Pro Evolution Soccer 2013 is set to maximum.

pro evolution soccer windows 10 problems 2

Additionally, you can try going to Control Panel > Hardware and Sound > Sound > Communications Tab and choose Do Nothing, to fix this issue.

Pro Evolution Soccer 2013 poor FPS performance, stuttering

To fix this issue you will need to change the priority of the game.

  1. Simply start the game, press Alt+Tab and open Task Manager.
  2. Go to Processes tab and find Pro Evolution Soccer 2013 process.
  3. Right click it and set its priority to Above Normal or High.

If this works, remember to do it every time you start the game.

If the problem still persists, make sure that your GPU is cool enough. If overheating is not the issue, try lowering the the game resolution or graphic quality settings.

Pro Evolution Soccer 2014 Issues

Pro Evolution Soccer 2014 only detecting integrated graphic card

Users report that Pro Evolution Soccer settings can only detect integrated graphic card and not your dedicated one. This is a big problem because it can seriously affect your game performance since integrated graphic card can’t perform as good as dedicated one.

This issue affects Nvidia cards, and in order to fix it you need to download the latest driver for your dedicated graphic card from Nvidia’s website.

We also strongly recommend TweakBit’s Driver Updater (approved by Microsoft and Norton) to automatically download all the outdated drivers on your PC. This tool will keep your system safe as you can manually download and install the wrong driver version.

Pro Evolution Soccer 2014 crashes to Desktop

Some users have reported that they can’t even start Pro Evolution Soccer 2014. When they start the game, it just crashes to Desktop for no particular reason. After some research, it was concluded that the main cause for this problem is an antivirus software, or ESET Smart Security to be precise.

In order to fix this issue you’ll need to create rules in ESET Smart Security and allow Pro Evolution Soccer 2014 full freedom of access. You can also try disabling your antivirus while launching the game. If you don’t use ESET Smart Security, you can try to do the same thing in the antivirus software that you’re using.

Pro Evolution Soccer 2014 and sounds issues

Pro Evolution Soccer 2014 comes with its own sound settings that you can adjust by following these steps:

  1. Insert Pro Evolution Soccer 2014 installation DVD.
  2. When the autorun screen shows click Settings.
  3. Click on the Audio tab.
  4. Make sure that your audio settings match your audio setup. For example, if you’re using surround system make sure that you select Surround option from the Audio tab.
  5. Save settings by pressing OK.

In addition, it wouldn’t hurt to check if your audio drivers are up to date. If Windows 10 drivers are available, make sure that you download them.

Pro Evolution Soccer 2014 and problem with controllers

If Pro Evolution Soccer 2014 doesn’t recognize your controllers, you have to run PES Settings (from the game installation directory) and select under Controller dxinput for any controller that you use.

Pro Evolution Soccer 2015 Problems

Pro Evolution Soccer 2015 and launch issues

If you’re having problems with launching PES 2015, make sure that your computer meets the hardware requirements. If all hardware requirements are met then, the problem might be the installation. If that’s the case, usually it’s best that you reinstall the game completely.

If the problem still persists, go to the Pro Evolution Soccer 2015 installation directory, and create a new text file called steam_appid. Open the file and type 287680. Save the changes and start the game from the game directory.

To fix this problem you might have to reinstall Microsoft Redistributable Visual C++ and install the latest version of DirectX.

Failed to connect to Key Server error and downloading issues in PES 2015 and PES 2016

Make sure that your copy of the game is activated, first, and if your game is activated but the problem persists, turn off your computer and restart your router. After your computer reboots try connecting to the server again.

Establishing connection error in PES 2015 and PES 2016

In order to temporarily fix this error you need to play the game in offline mode. To do this do the following:

  1. Go to Main > Menu > Extra.
  2. Next go to Online settings and make sure that Auto Sign in is set to off.

In addition, you can also fix this problem by starting the game and disconnecting your LAN cable when you get to the “press any button” screen. After you get into the main menu, reconnect your LAN cable.

Stuttering and sound issues Pro Evolution Soccer 2015

If your game is stuttering, you should make sure that your drivers are up to date. If not, go to your graphic card manufacturer’s website and download the latest driver.

Same thing goes for sound issues; if you have any issues with sound, update your sound drivers with the latest version.

Can’t update Data Pack Error Pro Evolution Soccer 2015

In order to fix this issue you’ll have to reinstall the game. Before you reinstall the game, it’s advised that you turn off your antivirus software and firewall, as well.

Low FPS while playing Pro Evolution Soccer 2015

Make sure that you disable Crossfire and V-sync from your graphic card Control Panel. If the problem still persists, you might have to go to the Nvidia Control Panel > Manage 3D settings and choose Prefer Maximum performance.

Limited Pro Evolution Soccer 2015 / 2016 resolution

Many users have reported that for some strange reason their resolution was limited to 1366×768, but there’s a way to fix this strange limitation. To do so, just follow these steps:

  1. Go to Pro Evolution Soccer 2016 installation directory.
  2. Find settings.exe file and right click it. Choose Properties.
  3. Click the Compatibility tab and check the Disable display scaling on high DPI settings.
  4. Click Apply and OK to save the changes.

Pro Evolution Soccer 2016 Problems

Stuttering issues in Pro Evolution Soccer 2016

Make sure that your graphic card driver is up to date. If not, go to your graphic card manufacturer’s website and download latest drivers.

It is also recommended to you tweak the settings in Nvidia control panel.

  1. Open Nvidia control panel.
  2. Set Maximum pre-rendered frames to 4.
  3. Set Multi-display/mixed GPU acceleration to Single display performance mode
  4. Set Power management mode to Prefer maximum performance
  5. Turn Triple buffering On.
  6. Turn on Vertical Sync.

Pro Evolution Soccer 2016 Requirement Fail Error

To avoid this error, make sure that the game is using the dedicated GPU because it gives you better performance than the integrated one. You can change these settings from the control panel of your GPU (Nvidia Control Center for Nvidia owners and Catalyst Control Center for AMD owners).

Pro Evolution Soccer 2016 black screen with sound running in the background

Users have reported black screen with game sounds running in the background and to fix this issue make sure that your game is using the same resolution that you are using on your desktop. You can also try some solutions from our article about black screen in Windows 10, maybe it will be of some help.

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This tool will repair most computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Quickly fix PC issues and prevent others from happening with this software:

  1. Download ReimagePlus (100% safe download and endorsed by us).
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues.

We tried to cover all reported issues with PES 2013-2016, and we certainly hope that at least some of these many solutions helped you to solve your problem. You can tell us in the comments, what’s your favorite PES game of all time?

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