Printer needs user intervention error [SOLVED]

Matthew Adams
by Matthew Adams
Windows & Software Expert
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  • Are you getting a Printer needs user intervention error message? Probably there's a corrupted print job, the spooler isn't running or could have something to do with the printer's driver.
  • The first thing you have to try is restarting the Print Spooler service to bring it back to its original state. Learn how to do that in our step by step guide below.
  • Printer errors are as annoying as the other error when you really need a particular service or device. Infuriating as it may be, calm down and look for a solution in the printer errors section.
  • Bookmark our Troubleshooting hub for an error-free experience with all your peripherals.
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Are you getting a printer needs user intervention error message when printing documents?

The error message might appear on the printer‘s top panel display as well as within a dialog window. This is a fairly common error on various brands of laser printers.

That might mean there’s a corrupted print job, the spooler isn’t running or could have something to do with the printer‘s driver.

These are a few potential fixes for the printer needs user intervention error.

How to resolve the Printer needs user intervention error in Windows 10

Table of contents: 

  1. Restart the Print service
  2. Run the Printer Troubleshooter
  3. Run the Hardware Troubleshooter 
  4. Reinstall the Printer’s Driver
  5. Update the Printer Driver 
  6. Install Windows updates
  7. Uninstall the latest updates

How can I fix Printer needs user intervention?

Solution 1 – Restart the Print service

The first thing we’re going to try is restarting the Print Spooler service to bring it back to its original state. Here’s what you need to do:

  1. Press Windows Key + R and enter services.msc. Now press Enter or click OK.
  2. When the Services window opens, locate the Print Spooler service.restart Printer Spooler service
  3. Now choose Restart from the menu.

Solution 2 – Run the Printer Troubleshooter

If resetting the Printer service didn’t get the job done, we’ll try with Windows 10’s universal troubleshooting tool.

To run Windows 10’s troubleshooter for resolving printer problems, follow these instructions:

  1. Open the Settings app and go to Update & Security section.
  2. Select Troubleshoot from the menu on the left. Select Printer from the right pane and click Run the printer troubleshooter
  3. Follow the instructions on the screen to complete the troubleshooter.

Solution 3 – Run the Hardware Troubleshooter

We can also do the same thing with the hardware troubleshooter:

  1. Open the Settings app and go to Update & Security section.
  2. Select BSOD from the menu on the left.
  3. Select Hardware & devices from the right pane and click Run the troubleshooter.
  4. Follow the instructions on the screen to complete the troubleshooter.

Solution 4 – Reinstall the Printer’s Driver

Maybe there’s something wrong with the printer driver. To see if that’s indeed the case, we’re going to reinstall it. Here’s how:

  • First, uninstall the driver via Device Manager. Open Cortana and enter Device Manager in the search box.
  • Select Device Manager to open its window.
  • Click Printers and then right-click your printer. Select Uninstall on the context menu, and click the OK button to confirm.
  • Now when you restart your desktop or laptop, Windows will usually automatically reinstall an updated driver for the printer.
  • Alternatively, you can manually install the latest driver by downloading it from the manufacturer’s website. For that, you’ll need to note down your printer model number details to find the correct driver, download it from a website and then run through its setup wizard.

Solution 5 – Update the Printer Driver

If reinstalling the printer driver didn’t help, we can check for additional driver updates for your printer. Here’s how to update the printer drivers in Windows 10:

  1. Right-click the Start and select Device Manager.
  2. Navigate to Printers queues and expand this section.
  3. Right-click your graphics device and open Properties.
  4. Select the Details tab.
  5. From the drop-down menu, open HardwareIds.
  6. Copy the first row and paste it into your browser’s address bar.
  7. The search results should show you the exact drivers you’ll need to install.

Update drivers automatically

If you don’t want the hassle of searching for drivers on your own, you can use a tool that will do this for you automatically.

Of course, as you’re not able to connect to the internet at the moment, this tool won’t be useful.

However, once you get online, it will help you to keep all your drivers up to date, so you won’t be in this situation anymore.

Tweakbit’s Driver Updater (approved by Microsoft and Norton Antivirus) will help you update drivers automatically and prevent PC damage caused by installing the wrong driver versions. 

After several tests, our team concluded that this is the best-automatized solution.

Here is a quick guide on how to use it:

  1. Download and install TweakBit Driver Updaterdriver updater starting window
  2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.
    scanning proccess of Tweakbit driver updater
  3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the Update driver link next to the driver name. Or simply click the Update all button at the bottom to automatically install all recommended updates.
    Automatically Update complete
    Note: Some drivers need to be installed in multiple steps so you will have to hit the Update button several times until all of its components are installed.

Solution 6 – Install Windows updates

Microsoft usually delivers printer drivers for Windows 10 through Windows Update. So, it’s possible that the very next driver update will resolve the issue.

That’s why you should go and check for new updates.

To do that, go to Settings > Updates & Security, and check for updates.

Solution 7 –  Uninstall the latest updates

On the contrary to the previous solution, it’s also possible that one of the recent updates you’ve installed actually causes the problem.

If you suspect that might be the case, go on and uninstall the troublesome update. Here’s how to do that:

  1. Press Windows Key + I to open the Settings app.
  2. Once the Settings app opens, navigate to the Update & security section.
  3. Go to Windows Update tab and click on Update history.
  4. Click on Uninstall updates.uninstall updates
  5. List of installed updates will now appear. Select the problematic update that you want to remove and click the Uninstall button.
  6. After removing the update, restart your PC.

Those are some of the best fixes for the printer needs user intervention issue.

You might also be able to fix the error with printer manufacturer troubleshooting software, such as HP Print and Scan Doctor if the manufacturer provides any utilities.

FAQ: Read more about printer settings

  • What does it mean when printer needs user intervention?
When the User intervention required message displays on the computer, that means that you need to take action in solving an issue that cannot be resolved automatically. Learn how to fix this problem quickly.
  • What is a printer spooler?
The Printer spooler is a software program in Windows responsible for managing all print jobs sent to the printer or print server. It is often responsible for the printer not responding. Fix this problem with our expert guide.
  • How do you reset your printer settings?
That depends on every manufacturer and printer model, but usually, you will find the settings reset option in the Device settings or Printer settings in the dedicated printer software.

Editor’s Note: This post was originally published in March 2019 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in June 2017 and was revamped and updated in June 2020 for freshness, accuracy, and comprehensiveness.
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