What to do if your printer won’t recognize your router

by Tashreef Shareef
Tashreef Shareef
Tashreef Shareef
Windows & Software Expert
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from... read more
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4 ways to fix Printer not recognizing Wifi router

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Modern printers with Wireless printing support allow the users to print wirelessly from their computer by connecting their printer to the Wi-Fi router. However, at times the printing function may not work properly and stop connecting to your router.

This error usually occurs if the printer or the router configurations are corrupted. If your printer is also unable to connect to your router, here are a couple of ways to troubleshoot this problem on your Windows computer.

Why is my HP printer not connecting to WiFi?

Wireless printers are great, but many have reported that printer won’t stay connected to Wi-Fi, and this can be a problem and negatively affect your workflow.

One common error that users encountered is There was a problem connecting to the server HP printer error and this problem can occur due to issues with your wireless network settings.

Issues with printer settings and drivers can also lead to Your printer failed to join the wireless network error, so be sure to check that as well.

Why won’t my printer recognize my router?

1. Make sure that your drivers are up to date

Keeping your drivers updated is essential if you want your hardware devices to work properly. A faulty driver can cause all sorts of problems with your printer, so it’s advised to update them.

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2. Reset Printer to Network Default

  1. Press the Wireless button and the Cancel button from the printer Control Panel simultaneously and hold them from about 5 seconds.
  2. This should reset the printer to network default.Reset Network Defaults
  3. Now to connect the Printer to WiFi, press and hold the Wireless button on the printer for 3 seconds. This will start WPS push mode and you should see the Wireless status light starts blinking.
  4. Press the WPS button on your Router. This will trigger the timer for two minutes while a wireless connection is established.
  5. Now check if your router is able to recognize your printer.

3. Set Router to a Fixed Wireless Channel

  1. If our Wireless Channel in your router is set to Auto, try changing it and see if that fixes the issue. Users have reported that changing Wireless channel from auto to manual has helped them fix the problem.
  2. Every router has a different procedure to access the Wireless channel interface. However, you should be able to access it from the Settings > Wireless  > Advanced Settings page of most of the routers.
  3. Click the Wireless Channel drop-down menu and set it to 1, 6 or 11.
    Custom Wireless Channel Router
  4. Save the changes and close the Router configuration window.
  5. Try to connect your printer to the router and it should be able to recognize the printer now.

Other Solutions to Try 

  1. To be able to connect the printer to Router, the Router should have the 2.4G SSID band enabled with a different SSID name as the Wireless printers only connect to the 2.4G band.
  2. Make sure that the printer and router are at least 5 feet apart.
  3. Use HP Printer and Scan Doctor. It is a diagnostic tool for Windows computer that can scan and fix any issues with the printer.Run HP Printer Doctor Scan
  4. Check if the IPV6 is disabled in the printer. To disable IPV6 for the printer, open the web browser and navigate to the IP address of your printer. From here go to the Networking tab and click on Networking Settings. Uncheck “IPV6” box and click Apply.
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