Fix: A problem has been detected and Windows has been shut down
Are you having problems with A problem has been detected and Windows has been shut down message? This can be a serious problem, and in today’s article, we’ll try to help you fix it.
There are Windows errors and there it is, on a whole different level, the Blue Screen of Death as an ultimate horror for every Windows user. One of the most-common errors that result in BSoD is followed by ”A problem has been detected and Windows has been shut down”.
As you’re probably aware, the dreaded Blue Screen of Death is here since Windows 95. Now, even though a lot of things have changed in the period of 20 years, it’s still present and it still bothers a lot of users from time to time.
There are various reasons why something as bad as the BSoD will occur and in this case, our main suspect is HDD. On the other hand, due to a myriad of possible instigators, make sure to check all provided steps in order to resolve the problem.
Fix A problem has been detected and Windows has been shut down error with these solutions
- Check HDD health
- Inspect hardware changes
- Update drivers
- Reset Windows 10
- Perform a clean reinstallation
Solution 1 – Check HDD health
The BSoD error with the above-mentioned prompt is mostly followed by the ”NTFS.sys” error. This, obviously, points towards the HDD. Namely, it seems that Windows is trying to access the part of the system partition, but for some reason, it’s unable to do so. Most of the time this happens due to the corruption of system files or corruption (bad sectors) of the HDD itself and results in, none other than the BSoD.
Therefore, what you’ll be addressing firstly is the HDD. If the issue is physical in nature and your HDD is unrepairable, we’re sad to inform you that you’ll need to replace it. Luckily, that’s not always the case and maybe you can address it with the procedure below. Make sure to try it out and hope for the best. However, you’ll be needing the installation media for this procedure with the Windows 10 setup.
Here’s what you’ll need to do:
- Plug in USB or DVD with the Windows installation.
- Restart the PC.
- Press F11 (function key might vary depending on your motherboard) and enter the Boot menu.
- Select the Windows installation media and press Enter to exit.
- Press any key to boot Windows installation media.
- Wait for the loading of the system files to end.
- Select your preferences and click on the Next button.
- Choose Repair your computer from the bottom left corner.
- From the selection menu, open Troubleshoot.
- Pick Advanced Options.
- Open Command Prompt.
- In the elevated command line, type the following command and press Enter:
- chkdsk /f C:
- Wait for the procedure to finish (it can take some time) and restart your PC.
If the problem is still persistent and you can confirm with certainty that the HDD isn’t the problem, make sure to move to additional steps.
Solution 2 – Inspect hardware changes
Besides the HDD, almost every other replaceable PC component can be forcing Windows to shut down in order to prevent further damage. Now, this doesn’t always mean that something is malfunctioning. In case your one of the essential components is ‘dead’, you won’t be able to boot in the first place. Meaning that compatibility is the problem here, rather than a defect. The focus here is, of course, on the CPU.
So, what’s the problem then? Well, if you installed the CPU or GPU which isn’t supported by your motherboard, the system will crash. The disturbance of homogeneous system configuration will most certainly result in BSoD. So, what you’ll need to do is check whether your motherboard supports certain component.
Maybe your motherboard is indeed supporting the troubling component but it’s not up-to-date. In order to update your BIOS/UEFI, make sure to take a peek at this article where we explained the whole procedure.
Furthermore, make sure that everything is in its place. Shutdown the PC, and inspect the RAM placement. Sometimes you can change the socket and look for changes. Moreover, make sure that your PSU (Power Supply) isn’t faulty and that PC isn’t constantly overheating.
Once you’re positive that everything is as it supposed to be, and system crashes keep reoccurring, move with the steps below.
Solution 3 – Update drivers
Once we’re past the grave instigators of the problem at hand, let’s focus on lesser evil, or in this case, drivers. The incompatible drivers or the drivers that aren’t properly installed can cause a variety of issues. Including the BSoD. Now, most of the time the focus is on major devices and their drivers, but occasionally, even the peripheral device, like a printer, can cause the system crash.
So, we advise you to boot into Safe mode, navigate to Device Manager, and install proper drivers. Moreover, if you’re using Windows 10, this procedure should be accompanied by blocking of drivers-related Windows Updates. Windows 10 tends to install drivers on its own, and the generic drivers are not always the best-suited ones. Here’s how to do it:
- Download Show or Hide Updates Troubleshooter for Windows 10, here.
- Restart your PC and press F8 rapidly to enter the Advanced Startup options menu.
- Start the PC in Safe Mode with Networking mode.
- Navigate to Device Manager and install proper drivers or perform the roll-back action.
- Run Show or Hide Updates Troubleshooter and prevent Windows 10 from updating drivers.
- Restart your PC and look for changes.
You can also update your drivers using a third-party tool such as TweakBit Driver Updater. This tool will scan your system for outdated drivers and try to update them automatically.
Solution 4 – Reset Windows 10
If you keep getting this error message, perhaps the problem is related to your Windows 10 installation. Your installation can get corrupted, and that can lead to this and many other problems. To fix the issue, users are suggesting to perform a Windows 10 reset.
Bear in mind that this process can delete all your files from the system drive, so be sure to back them up beforehand.
Solution 5 – Perform a clean reinstallation
Finally, if none of the previous steps proved fruitful, the only software-related solution that crosses our mind is a clean reinstallation. Issues as large as this need a thorough approach and what’s more thorough than starting from a scratch. If you’re not sure how to reinstall your system, we provided the detailed explanation in this article so make sure to follow it closely.
We certainly hope that this was a helpful read and that, taking all possible circumstances into account, you’ll be able to reach the resolution for the ‘A problem has been detected and Windows has been shut down’ error. Furthermore, make sure to tell us about your experience with this error and share alternative solutions we haven’t provided. You can do so in the comments below.
Editor’s Note: This post was originally published in November 2017 and has been since revamped and updated for freshness, accuracy, and comprehensiveness.
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