FIX: A problem has been detected and Windows has been shut down

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
Aleksandar's main passion is technology. With a solid writing background, he is determined to bring the bleeding edge to the common user. With a keen eye, he always spots the next big thing surrounding... Read more
Affiliate Disclosure
  • A problem has been detected and Windows has been shut down is a BSOD error.
  • When you use dedicated software and verify the state of your HDD, that will prevent such errors to occur.
  • This BSOD error can be fixed if you inspect your hardware or reset your operating system.
  • Try our solutions, and prevent the error with a problem detected and Windows shutdown to launch again.
A problem has been detected BSOD
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Are you having problems with A problem has been detected and Windows has been shut down message? This can be a serious problem, and in today’s article, we’ll try to help you fix it.

There are Windows errors and there it is, on a whole different level, the Blue Screen of Death as an ultimate horror for every Windows user.

One of the most common errors that result in BSoD is followed by A problem has been detected and Windows has been shut down.

As you’re probably aware, the dreaded Blue Screen of Death is here since Windows 95. Now, even though a lot of things have changed in the period of 20 years, it’s still present and it still bothers a lot of users from time to time.

There are various reasons why something as bad as the BSoD will occur and in this case, our main suspect is the HDD.

On the other hand, due to a myriad of possible instigators, make sure to check all provided steps in order to resolve the problem.

Read the next section and choose one of our recommendations to fix this error message.

Fix A problem has been detected and Windows has been shut down error with these solutions

  1. Use dedicated software
  2. Check HDD health
  3. Inspect hardware changes
  4. Reset Windows 10
  5. Update drivers
  6. Perform a clean reinstallation

How do I fix a problem was detected and Windows was shutdown error?

1. Use dedicated software

A problem has been detected and Windows has been shut down is a critical error. We recommend you dedicated software to make your computer perform like new.

Using this complete solution, your operating system will be secured and safely repaired. This software frees disk space, removes any malware threat , and detects any dangerous websites.

But perhaps the most important feature you will benefit from is the replacement of damaged Windows files.

Restoro repair

Restoro is powered by an online database that features the latest functional system files for Windows 10 PCs, allowing you to easily replace any elements that can cause a BSoD error.

This software can also help you by creating a restore point before starting the repairs, enabling you to easily restore the previous version of your system if something goes wrong.

This is how you can fix registry errors using Restoro:

  1. Download and install Restoro.
  2. Launch the application.
  3. Wait for the software to identify stability issues and possible corrupted files.
  4. Press Start Repair.
  5. Restart your PC for all the changes to take effect.

As soon as the fixing process is completed, your PC should work without problems, and you will not have to worry about BSoD errors or slow response times ever again.

Get Restoro


Disclaimer: This program needs to be upgraded from the free version in order to perform some specific actions.



2. Check HDD health

  1. Plug in USB or DVD with the Windows installation, and then restart your PC.
  2. Press F11 (function key might vary depending on your motherboard) and enter the Boot menu. A problem has been detected and Windows has been shut down BSOD error
  3. Select Windows installation media and press Enter.
  4. Press any key to boot Windows installation media, and wait for the loading of the system files to end.
  5. Click Next, choose Repair your computer and open Troubleshoot.
  6. Pick Advanced Options, and then open Command Prompt.Fix error a problem has been detected and Windows has been shut down
  7. In the elevated command line, type the following command and press Enter: chkdsk /f C:
  8. Wait for the procedure to finish (it can take some time).
  9. Restart your PC.

The BSoD error is mostly followed by the ”NTFS.sys” error. This, obviously, points towards the HDD.

Namely, it seems that Windows is trying to access the part of the system partition, but for some reason, it’s unable to do so.

Most of the time this happens due to the corruption of system files or corruption (bad sectors) of the HDD itself and results in, none other than the BSoD.

Therefore, what you’ll be addressing firstly is the HDD. If the issue is physical in nature and your HDD is unrepairable, we’re sad to inform you that you’ll need to replace it.

Luckily, that’s not always the case and maybe you can address it with the procedure above. Make sure to try it out and hope for the best.

However, you’ll be needing the installation media for this procedure with the Windows 10 setup.

If the problem is still persistent and you can confirm with certainty that the HDD isn’t the problem, make sure to move to additional steps.


3. Inspect hardware changes

Besides the HDD, almost every other replaceable PC component can be forcing Windows to shut down in order to prevent further damage. Now, this doesn’t always mean that something is malfunctioning.

In case your one of the essential components is ‘dead’, you won’t be able to boot in the first place. Meaning that compatibility is the problem here, rather than a defect. The focus here is, of course, on the CPU.

So, what’s the problem then? Well, if you installed the CPU or GPU which isn’t supported by your motherboard, the system will crash.

The disturbance of homogeneous system configuration will most certainly result in BSoD. So, what you’ll need to do is check whether your motherboard supports certain component.

Maybe your motherboard is indeed supporting the troubling component but it’s not up-to-date. This will require you to update your BIOS/UEFI.

Furthermore, make sure that everything is in its place. Shutdown the PC, and inspect the RAM placement. Sometimes you can change the socket and look for changes.

Moreover, make sure that your PSU (Power Supply) isn’t faulty and that PC isn’t constantly overheating.

Once you’re positive that everything is as it supposed to be, and system crashes keep reoccurring, move with the steps below.


4. Reset Windows 10

If you keep getting this error message, perhaps the problem is related to your Windows 10 installation. Your installation can get corrupted, and that can lead to this and many other problems.

To fix the issue, users are suggesting to perform a Windows 10 reset.

Bear in mind that this process can delete all your files from the system drive, so be sure to back them up beforehand.


5. Update drivers

  1. Download Show or Hide Updates Troubleshooter for Windows 10.
  2. Restart your PC and press F8 rapidly to enter the Advanced Startup options menu.
  3. Start the PC in Safe Mode with Networking mode.A problem has been detected and Windows has been shut down error
  4. Navigate to Device Manager and install proper drivers or perform the roll-back action.device manager a problem has been detected
  5. Run Show or Hide Updates Troubleshooter and prevent Windows 10 from updating drivers.
  6. Restart your PC and look for changes.

Once we’re past the grave instigators of the problem at hand, let’s focus on lesser evil, or in this case, drivers.

The incompatible drivers or the drivers that aren’t properly installed can cause a variety of issues. Including the BSoD.

Now, most of the time the focus is on major devices and their drivers, but occasionally, even the peripheral device, like a printer, can cause the system crash.

So, we advise you to boot into Safe mode, navigate to Device Manager, and install proper drivers.

Moreover, if you’re using Windows 10, this procedure should be accompanied by blocking of drivers-related Windows Updates.

Windows 10 tends to install drivers on its own, and the generic drivers are not always the best-suited ones.

Updating your drivers can become a fast, simple and pleasant task if you use the right tool. After installation, this software will scan your computer and show you all missing, damaged or old drivers.

You will have access to a detailed report of your drivers, and you can also choose to download and install the newest ones. This is possible thanks to this tool’s huge daily updated database.

Get DriverFix


6. Perform a clean reinstallation

Finally, if none of the previous steps proved fruitful, the only software-related solution that crosses our mind is a clean reinstallation.

Issues as large as this need a thorough approach and what’s more thorough than starting from a scratch.

If you’re not sure how to reinstall your system, we provided a detailed explanation so make sure to follow it closely.


We certainly hope that this was a helpful read and that, you’ll solve the A problem has been detected and Windows has been shut down error.

Furthermore, make sure to tell us about your experience with this error and share alternative solutions we haven’t provided. You can do so in the comments below.

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