3 Ways to Fix Error Code 264 on Roblox [Windows, iPad]

by Matthew Adams
Matthew Adams
Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things... read more
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  • Roblox error code 264 often arises when users are logged into Roblox on multiple devices.
  • You can fix error code 264 by logging out of Roblox accounts on other devices.
  • Users might need to clear cached data to fix the error code 264.
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Roblox is a popular online sandbox gaming platform for Windows and Apple iOS. However, some players have reported an error code 264 issue for Roblox. That error message says:

Disconnected… Same account launched game from different device. Reconnect if you prefer to use this device. (Error Code: 264).

As a result, players can’t play Roblox whenever that issue occurs. Do you need to fix that very same Roblox error code? If so, try applying the potential error code 264 fixes below.

What does code 264 mean?

The code 264 error message mentions a common cause for the issue. This error occurs for players who try to play (launch) Roblox with the same account on different devices.

However, some players have reported this error even when playing Roblox on just one device. In which case, corrupted cache data for the game is another possible cause for error code 264.

How do I fix error code 264?

1. Log out of all Roblox accounts

Make sure you’ve logged out of all Roblox accounts on all devices you play the game. For example, select Settings at the top right of Roblox to log out on a Windows PC and click the Logout option.

Login to Roblox page roblox error code 264

When you’ve logged out of all your Roblox accounts, try logging back in on just your Windows PC. You can log back in from this Login to Roblox webpage.

2. Clear Roblox’s cache files

  1. Press Windows + X to select the Run shortcut option on your Power User menu.
    Run option roblox error code 264
  2. Type this text into Run: %temp%\Roblox
  3. Click OK to open a Roblox data folder.
    OK button roblox error code 264
  4. Press the Ctrl + A key combination to select everything.
  5. Then press the Shift + Delete hotkey to delete the selected data entirely.
  6. Click Yes on the Delete Multiple Files window.
    Yes option roblox error code 264
  7. Finally, log out and back into your Roblox account.
Note icon
NOTE
If a Roblox data folder doesn’t open, you can try clearing out the whole Temp folder. First, enter %temp% in Run, then select to delete everything in the Temp folder.

For a simpler course of action, you can use CCleaner to help you clean your cached files fast. Plus, it will give you an easy-to-follow report on all the data you can safely delete.

Get CCleaner

3. Flush the DNS cache

  1. Please open the file search tool in Windows (click the magnifying glass on your taskbar to view it).
  2. Next, input cmd within the Type here to search box.
  3. Select Run as administrator on the right side of the search tool to launch Command Prompt.
    Run as administrator roblox error code 264
  4. Type in this flush DNS command and hit Return: ipconfig /flushdns
    ipconfig command roblox error code 264

How to fix Roblox error code 264 for iPad

Try applying method one cited above to fix error code 264 for playing Roblox on an iPad. In addition, you can log out of the Roblox iPad app by tapping its button and selecting Log out at the bottom of the menu.

If that’s not enough, we recommend clearing the Roblox app’s data by reinstalling it. You can reinstall the Roblox iPad app in the following steps:

  1. First, tap the Settings app on your iPad.
  2. Select General and iPhone Storage within Settings.
  3. Then select the Roblox app from there.
  4. Next, tap the Delete App option for Roblox.
  5. Finally, tap Get on the Apple Store page for Roblox to reinstall the app.

There aren’t many confirmed potential resolutions for fixing the Roblox error code 264 issue. However, resetting your Windows browser and switching to an alternative DNS server might be worth trying.

If you still need to fix error code 264 after applying the resolutions specified above, you can contact Roblox support. To do so, fill out the form on this Contact Us page.

You can talk about the Roblox error code 264 by entering comments ago. Have you found another way to fix error code 264? If so, let us know about it below.

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