What to do if SharePoint is not saving changes

Aleksandar Ognjanovic
by Aleksandar Ognjanovic
Troubleshooting Expert
Aleksandar's main passion is technology. With a solid writing background, he is determined to bring the bleeding edge to the common user. With a keen eye, he always spots the next big thing surrounding... Read more
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Sharing your workspace with multiple users become so much easier with the introduction of cloud-based applications, like SharePoint. Users can do all and everything within the browser without resorting to desktop applications. However, seamless in theory, this approach seemingly has some issues going against it.

Some users were unable to save changes to online files and were met with the ‘Unable to Save your Changes, please save a local copy’ error.

What to do if SharePoint won’t save changes in a browser

  1. Clear browser’s cache
  2. Try an alternative browser
  3. Check permissions
  4. Save the file locally and re-upload it

Solution 1 – Clear browser’s cache

Let’s start by clearing browser’s cache. The error while saving files you’ve made changes to almost exclusively affects the online-based SharePoint version. This might occur due to various reasons, and the usual suspect is a widespread bug which is, allegedly, solved.

However, you can always try and use an alternative browser or, furthermore, clear the cache from the one you normally use.

Here’s how to clear the browser’s cache:

Google Chrome and Mozilla Firefox

  1. Press Shift + Ctrl + Delete to open the “Clear browsing data” menu.
  2. Select “All time” as the time range.
  3. Focus on deleting ‘Cookies’, ‘Cached Images and Files‘, and other site data.
  4. Click on the Clear Data button.clear cache in Chrome/Firefox

Microsoft Edge

  1. Open Edge.
  2. Press Ctrl + Shift + Delete.
  3. Check all the boxes and click Clear.clear cache in Edge

Solution 2 – Try an alternative browser

This is another viable step. Majority of Microsoft applications (older ones especially) work the best with either Internet Explorer or Edge. You can give it a go and look for improvements. If the problem is persistent make sure to move to additional steps.

While saying this, we’re aware that majority of users relies on Chrome, but that’s just how it is.

— RELATED: FIX: SharePoint won’t open Excel or Word documents

Solution 3 – Check permissions

Moreover, making sure that the user is allowed to make changes to the affected file is of utmost importance. Some reports state that the changes are not saving for some users while others can make them without problems. That’s why we suggest confirming that an affected user has necessary permissions.

In addition, some tried resetting permission settings and this resolved the issue at hand.

Solution 4 – Save the file locally and re-upload it

Finally, if none of the previous steps worked for you, we advise you to try saving changes locally on your system and re-uploading it to the SharePoint again. Issues like this happen rarely, but the file might get corrupted and thus it can’t be edited in the cloud workspace. The error prompt suggests that so try to follow it through and, hopefully, the problem won’t reoccur anymore.

That’s it. Make sure to tell us whether these steps helped you or not in the comments section below.


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