Can’t sign into iCloud on Windows 10? Here’s how to fix it

By: Elsie Otachi
4 minute read
iCloud settings are out of date

If you need help signing in to iCloud on your Windows 10 PC (or Windows computer), try some of the steps listed below.

FIX: Can’t sign into iCloud on Windows 10

  1. Preliminary fixes
  2. Install any pending updates on your computer by checking for iCloud updates for Windows
  3. Check if your Windows 10 computer meets system requirements for iCloud for Windows
  4. Reset your Apple ID password
  5. Find your Apple ID
  6. Use Command Prompt
  7. Restart Bonjour on your Windows computer
  8. Check if you have a MobileMe account as it may be affecting sign in to iCloud
  9. Use Task Manager

1. Preliminary fixes

  • Check your internet connection by trying to login to Apple website
  • Check the System Status page for any known issues
  • Disable your antivirus and try signing in again. If it helps, reenable your antivirus

2. Install any pending updates on your computer

To do this:

  • Open Apple Software Update on your computer to check for updates automatically and choose the ones you want to install
  • You can also download the latest iCloud for Windows version.

If iCloud for Windows doesn’t update, do this:

  • Click Start and select Control panel
  • Click Network and Internet
  • Click Internet Options
  • In the Internet Properties dialog box, click Advanced tabinternet options advanced settings windows 10
  • Under Settings, select Security
  • Uncheck the ‘Do not save encrypted pages to disk’ box

Do not save encrypted pages to disk

  • Try updating iCloud for Windows again

3. Check if your Windows 10 computer meets the iCloud system requirements

Among the requirements includes Microsoft Windows 10, iTunes 12.7, Outlook 2010-2016, Microsoft Edge, Firefox 45 or later, or Google Chrome 54 or later browsers (desktop mode only).

4. Reset your Apple ID password

This will vary based on the security type you use for your ID such as email/password/security questions, or two-factor authentication.

Email, password, and security questions

  • Open your Apple ID account page
  • Click Forgot Apple ID or password
  • Enter your Apple ID
  • Select Reset password and click Continue
  • Choose how to reset your password – either ‘answer security questions’, or ‘get an email’ or if asked for a recovery key, use the steps for two-factor authentication
  • Sign in again with your new password and update password settings on all your devices

Two step verification

  • Open your Apple ID account page
  • Click ‘Forgot Apple ID or password’
  • Enter your Apple ID and select Reset password
  • Click Continue
  • Enter the recovery key for two-step verification. If you lost it, you cannot change your password
  • Choose a trusted device and the verification code will be sent there
  • Enter the verification code
  • Create a new password
  • Select Reset password
  • Sign in again with your new password and update password settings on all devices

Note: If you’re still unable to sign in, check that you entered the correct Apple ID, which in most cases is the primary email address of your Apple ID account. Otherwise contact Apple support team for further details.

5. Find your Apple ID

This is the account used to sign in, so if you forgot it, you can either reset your password to regain access, or see if you’re already signed in on other devices. To view the ID you’re using, do this:

  • Open iCloud for Windows.
  • Open iTunes, then choose Account
  • Click View My Account. If you’re signed in to iTunes with your Apple ID, you’ll see your account name and email address

6. Use Command Prompt

  • Click Start and type CMD in the search box then press enter
  • A new DOS prompt window will open
  • Type netsh winsock reset


  • Press Enter
  • Restart your Windows computer and see if you can sign in to iCloud for Windows

7. Restart Bonjour on your Windows computer

  • Click Start and type  services.msc  then press enter
  • The services window will open
  • Look for Bonjour and right click on it then select Restart

restart bonjour windows 10


  • Sign into iCloud and see if it helps

8. Download MobileMe control panel

You may have installed MobileMe control panel and signed in then migrated to iCloud. Once this conversion is done, most people report that it allows them access into iCloud control panel. Download MobileMe control panel and try migration through your Windows 10 computer. Click Accept button on the bottom right and see if you can sign into iCloud again.

9. Use Task Manager

  • Right click your Task bar
  • Select Task Manager

  • Find all items indicating Apple or iTunes or iCloud, right-click on them and select end task
  • Go back to iCloud for Windows and try opening and signing in again

Any luck after using these solutions? Let us know in the comments section below.

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