- If you’re using an instant messaging applications Skype is one probably one of your top picks.
- Despite being a great instant messaging app, many users reported that Skype keeps closing for them.
- To fix this issue, you need to reset Skype to the default or update it to the latest version.
- Are you having additional Skype problems? If so, be sure to check our Skype section for more in-depth solutions.
Skype can be used on your computer, phone or tablet. It is free to download and very easy to use. But just like any other application, it certainly has its ups and downs.Preview Changes (opens in a new tab)
If you use Skype on your computer that runs Windows 10 and the application keeps closing, then take a look at the solutions described below and, hopefully, at the end your problem will be solved.
5 solutions to fix Skype if it keeps closing
- Reset Skype application
- Install Media Feature Pack
- Check that Skype is up to date
- Run the Windows troubleshooter
- Reinstall Skype
How do I fix Skype if it closes immediately after opening?
1. Reset Skype
- Press Windows + I keys in order to go to Windows Settings
- Click on Apps and find Skype in the list of Apps and features
- Turn to expanded view by clicking on the Skype app
- Click on Advanced options and then click on the Reset button
Note: Once you reset Skype application, you will lose all the data in the app. So our suggestion is for you to take a back up of your useful data before starting the process of resetting.
2. Install Media Feature Pack
- Navigate to Microsoft’s official website and go down the page in order to locate the download information section. There you will find two options: for 32 bit processors (x86) and one of 64-bit processors (x64).
- Download the relevant file and then run it from your Downloads folder.
- Follow the instructions on screen
- Restart your computer.
If you do not know what option to choose, the 32 bit processors (x86) or the 64-bit processors (x64), then:
- Type file explorer in the search box on your taskbar
- Locate This PC folder and choose Properties
- In the General properties tab you will see the system information
- Check under System type to see which version of the CPU you have.
3. Check that Skype is up to date
You can check for available updates anytime you want and install them yourself:
- Sign in to Skype
- In the menu bar click on Help and then go to Check for Updates
- If an update is available, you will be asked to download it
- Click on Download
Skype can also install updates automatically. In order to check if this is happening:
- Sign in to Skype and then go to Tools in the menu bar
- Click on Options and select Automatic updates under the Advanced tab
- Make sure that Automatic updates are turned on.
4. Run the Windows troubleshooter
- In the search box on your taskbar, type troubleshoot
- Scroll down to the bottom and click on Windows Store apps troubleshooter
- Click on Run the troubleshooter button and follow the instructions.
In case the troubleshooter itself is not available, you can use this step-by-step guide to fix it.
5. Reinstall Skype
- Open Control Panel and select View by: Category at the top right corner
- Click on Uninstall a Program under the Programs section
- Locate Skype and click on Uninstall
- Follow the instructions in order to uninstall it completely
- After the process is over, download the program again from the Internet
All in all, we hope you found this article to be useful and now Skype works normally. Please feel free to let us know what other solutions you found to be useful.
FAQ: Learn more about Skype
- How do I fix Skype crashing on Windows 10?
If Skype keeps crashing, try to reset it and update it to the latest version. If that doesn’t work, you might have to reinstall Skype.
- How do I stop Skype from auto starting?
To stop Skype from starting automatically, go to Skype Settings > General and disable Automatically start Skype option.
- Can you uninstall Skype on Windows 10?
To uninstall Skype on Windows 10, go to Settings app > Apps. Select the version of Skype you want to remove and click the Uninstall button.
- Where is my Skype toolbar?
Skype toolbar is hidden by default, but you can reveal it simply by pressing the Alt key on your keyboard.
Editor’s Note: This post was originally published in October 2018 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.