Snapchat Error Code C14a: 3 Easy Fixes to Apply

Update the app to the latest version or clear the app cache

by Sagar Naresh
Sagar Naresh
Sagar Naresh
Content Analyst
Sagar is a web developer and technology journalist. Currently associated with WindowsReport and SamMobile. When not writing, he is either at the gym sweating it out or playing... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • Several users have reported that they aren't able to log in to their Snapchat accounts.
  • They are thrown a Snapchat error code C14a which prevents them from accessing the social media platform.
  • In case nothing works at your end, you can try contacting customer support to help fix the issue.

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One of the most popular social media platforms is Snapchat. It is used by millions across the globe on a daily basis, but recently multiple users reported facing Snapchat error code C14a. Many are confused about what this error is and how they can get rid of it.

Because of the Snapchat error code C14a, users are facing trouble logging into their accounts, using the app without any hiccups, and also random crashes. If you are also facing a similar issue and want to know how to get rid of the Snapchat error code c14a then this guide will help you with that.

What is Snapchat error code C14a, and what causes it?

Snapchat error code C14a is basically an app glitch. This is caused when the Snapchat app has difficulties contacting the servers. Such issues are basically fixed with an app update. While this could also happen while you update the app, you could come across this error code because of server downtime.

After some research, we have found common reasons that could trigger this issue:

  • Server downtime: The most common reason for this error code is because of server downtime, because of maintenance for the Snapchat app.
  • Weak internet connection: Faulty internet connection will make it difficult for the app to communicate with the servers, thereby throwing multiple errors.
  • In-app glitch: There might be a temporary in-app glitch or bug that is causing the problem.
  • Corrupt cache files: If cache files are corrupt or outdated, then they can also trigger multiple problems, one of which is the Snapchat error code C14a.

How can I fix Snapchat error code C14a?

Here are a few things that you can do before applying advanced solutions to resolve the Snapchat error code C14a are as follow:

  • Restart your app. Several temporary glitches can be fixed by simply restarting the app.
  • You can also try restarting your smartphone, as it could be because of an issue with your phone.
  • Check if the app is working fine on another phone. If that is the case then the app version isn’t compatible with your phone.
  • App developers take down the server for its maintenance or app updates. Unfortunately, you might be trying to access the app during server downtime. You can make use of websites such as Downdetector to know about the server status and check if there are some issues with it or not.
  • You can also visit Snapchat support and explain your issue. Choose from the different options for problems, enter your details such as username, email, mobile number, and the description of your problem, and send it to customer support. Expect them to reply within a few hours.

Expert tip:


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Now let us go through the advanced solutions that will help you resolve the error.

Note icon
The mobile screenshots are from Samsung Galaxy S22 Ultra. So, the screens you may see could appear slightly different on other brands’ mobile phones.

1. Install the latest version of the app

  1. Open the Google Play Store (or App Store on your iPhone).
  2. Click on your profile picture.
  3. Select Manage apps & device.
  4. Under the Updates available section, click on See details.
  5. Check if there is a new update available for the Snapchat app. If yes, then hit the Update button.
  6. After the app is updated, launch it and see if this fixes the Snapchat error code C14a or not.

As already mentioned, this issue has been resolved for several users after installing the latest version of the Snapchat app. If you haven’t done that yet, you can follow the above steps and update the app to resolve the issue.

2. Clear the Snapchat app cache

  1. Long-press on the Snapchat app icon.
  2. Tap on the I button at the top to see App details.
  3. Under the Usage section, tap on Storage.
  4. Hit the Clear cache button.
  5. Relaunch the app and check if this resolves the issue or not.

Chances are that the app cache stored on your phone is of an older version of the app which is causing conflict with the app. Clear the app cache and check if this resolves the issue.

3. Reinstall Snapchat

  1. Long-press on the Snapchat app.
  2. Select Uninstall.
  3. Open Google Play Store.
  4. Search for Snapchat.
  5. Install the app.
  6. Launch the app and log in with your credentials and check if this resolves the issue or not.

Often problematic installs can cause multiple app glitches. In such a case, the best bet is reinstalling the app, as this will install all the app files from scratch.

That is it from us in this guide. If you wish to use Snapchat on your PC and not on your mobile phones, then you can check out our guide that gives you some ways to install Snapchat on your PC without App Store.

Let us know in the comments below which one of the above solutions resolved the Snapchat error code C14a for you.

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If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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