Fix: Something went wrong initializing Creative Cloud libraries

by Tashreef Shareef

Windows & Software Expert

August 26, 2019

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Creative Cloud Library makes the core design assets for your brand or personal projects available irrespective of where you want to access it. However, sometimes while attempting to use the Creative Cloud Libraries in supported desktop applications, the panel doesn’t load and returns “something went wrong initializing creative cloud libraries” error.

This is a common error and can occur due to multiple reasons including cache and temporary issues. In this article, we take a look at the best possible solutions to fix Adobe Creative Cloud something went wrong error in Windows computer.

Fix Something went wrong initializing creative cloud libraries

1. Relaunch the Creative Cloud Library

1. On of the official recommendations to fix this error include relaunching Creative Cloud Library.
2. Close any open Adobe apps like Photoshop, Illustrator, InDesign, Premiere Pro and Adobe After Effects.
3. Open Creative Cloud desktop application.
4. While the CC desktop application is open, press Ctrl + Alt + R key.
5. This relaunches Creative Cloud and all the related process including CC libraries.
6. Now try to relaunch the Adobe app that was giving the Libraries error.

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2. Delete and Create Creative Cloud Caches

1. Close all the Creative Cloud apps that are open and running.
2. Launch the Creative Cloud desktop app on your computer.
3. Sign out of your account in the Creative Cloud app.
4. Close the Creative Cloud app.
5. Open “File Explorer“, and navigate to the following locations:
   C: -> Users -> username -> AppData -> Roaming -> Adobe
6. Delete the Create Cloud Libraries folder.
   
7. Launch your Adobe Creative Cloud desktop again and sign in to your account.
8. Open the Adobe app with something went wrong initializing creative cloud libraries and check if the error is resolved.

3. Check your Host File

1. Open File Explorer from the taskbar and navigate to the following location.
   C: -> Windows -> System32 -> drivers -> etc
2. Right-click on the Host file and select Open With > Notepad.
   
   
3. In the Host file make sure you don’t see any Adobe website listed. For example, 127.0.0.1 activate.adobe.com.
4. If you see any website listed, add # at the beginning of the line to comment them out which will look like #127.0.0.1 activate.adobe.com.
5. Also, make sure that the file has the following line and it is not commented out with a #.
   127.0.0.1 localhost
6. Relaunch the Adobe app with the error and check for any improvements.

4. Use the Creative Cloud Cleaner Tool

1. You can also use the Creative Cloud Cleaner tool to fix any installation issues as well as clean the Host file.
2. However, do note that to run the Creative Cleaner tool you may need to uninstall the Adobe Creative Suite and reinstall it after the cleaning is over. You can learn more about using Creative Cleaner tool here.

5. Check Proxy Setting for Libraries

1. Click on Start and select Settings.
2. Click on Network and Internet.
3. From the left pane, select the Proxy tab.
4. Make sure the “Don’t use the proxy server for local (intranet) addresses” option is checked.
   
5. Close the Settings window and check for any improvements.

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