Fix Skype error: The specified account already exists

By: Matthew Adams
3 minute read
Copy paste problems in Excel

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

The specified account already exists error is one that pops up for some Skype users. That error message pops up when some users try to update Skype. Consequently, the users can’t update their Skype software. Does that error message ring a bell? If so, here are a few tips for fixing the “specified account already exists” error.

Skype specified account already exists: How do I fix it?

1. Reset the Skype App

First, try resetting the Skype app. That will reset Skype‘s cached data and restore it default settings. Thus, resetting apps can often fix them. This is how you can reset Skype in Windows 10.

  • Open Cortana’s search box by clicking its Type here to search taskbar button
  • Then enter ‘apps’ in the search box, and select to open Apps & features.

  • Enter ‘Skype‘ in the app search box as shown directly below.

  • Select Skype and click Advanced options to open the options shown directly below.

  • Press the Reset button, and click Reset again to confirm.

— RELATED: FIX: Oops, we have detected an issue on Skype

2. Reinstall Skype

If resetting Skype doesn’t do the trick, reinstall the app. Some users have confirmed that reinstalling Skype and utilizing the Program Install and Uninstall troubleshooter fixes the “The specified account already exists” error. Follow the guidelines below to reinstall Skype.

  • To uninstall Skype, press Start menu button.
  • Click All apps on the Start menu to open the menu’s app index.
  • Right-click Skype on the Start menu and select its Uninstall option.

  • Then press the Uninstall button to confirm.
  • Before reinstalling Skype, open this page and click Download to save the Program Install and Uninstall troubleshooter.

  • For various PC problems, we recommend this tool.

    This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

    1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
    2. Click “Start Scan” to find Windows issues that could be causing PC problems.
    3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

  • Open the folder that you saved the troubleshooter to.
  • Then open the Program Install and Uninstall troubleshooter (MicrosoftProgram_Install_and_Uninstall.meta) shown in the window directly below.

  • Click Advanced and select Apply repairs automatically.
  • Then press the Next button.
  • Select the Installing option.
  • Then open this page, and press the Get Skype for Windows 10 button. Or click the arrow on the button to select an alternative platform.
  • Reinstall Skype with its installer.

3. Turn Off Anti-Virus Software

Third-party anti-virus software can interfere with software updates. To ensure that isn’t the case, temporarily disable your anti-virus package before updating Skype. Most anti-virus utilities include a disable or turn off option on their system tray context menus. If you can’t select a disable option on the utility’s context menu, open its window and select a disable or turn off option from there.

— RELATED: 10 best Skype call recording apps and software to use

4. Check the Windows Firewall Settings

  • In addition, check that Windows Firewall isn’t blocking Skype. To do that, click the Type here to search button.
  • Enter ‘Windows Firewall’ in the search box.
  • Select Allow an app through Windows Firewall to open the window shown directly below.

  • Press the Change Settings button.
  • Then scroll down to Skype and select all its check boxes if they’re not checked.

  • Click the OK button.

One of those resolutions might fix Skype so that you can update it once again. Remember that older Skype versions aren’t going to work after September 2018. So, it’s essential that Skype is update. You can check out this post for further Skype update details.

RELATED STORIES TO CHECK OUT:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Next up

Best Windows 10 antivirus software to use in 2018

By: Radu Tyrsina
7 minute read

Update – 2018 will soon come to an end and we already have a guide on what is the best antivirus you should get in […]

Continue Reading

These features are out for good with Windows 10 version 1809

iamsovy@gmail.com' By: Sovan Mandal
2 minute read

Microsoft is all set to launch its next big update, Windows 10 version 1809 in October. While that should be a nice piece of news […]

Continue Reading

Windows 10 18H2 builds no longer receive new features

By: Matthew Adams
3 minute read

The Windows 10 October 2018 Update (otherwise 18H2) rollout might now be two to three weeks away. For the last few months, new build previews […]

Continue Reading

Discussions