The Surface Dial is one of the most innovative Microsoft’s products in the recent years. This puck-like immersive accessory is specially designed for the Surface Studio (and a handful of other eligible devices) to allow users a higher level of input. Of course, the device uses a wireless Bluetooth connection and it’s rather simple to configure. However, it seems that the driver is causing problems. Users reported various issues with the Surface Dial driver after a system update.
We enlisted some steps to overcome this hurdle, so make sure to check them out below. Hopefully, we’ll be able to fix it with some effort.
How to fix driver issues on Surface Dial
- Remove batteries from Surface Dial to reset it
- Delete pairing and pair Surface Dial with a PC again
- Reinstall Surface Dial and Bluetooth drivers
- Update Windows 10
- Roll back to the previous version of Windows 10
1: Remove batteries from Surface Dial to reset it
Even though the driver error is at hand, resetting Surface Dial physically is a good first troubleshooting step. After you’ve removed the batteries, you won’t need to re-pair Surface Dial with your PC. The procedure is rather simple, identical to some other consumer products which run on the AAA batteries.
Follow these steps to physically restart your Surface Dial:
- Hold the Bluetooth button on the back of Surface Dial until the light flashes 3 times.
- Open the battery compartment.
- Remove battery and wait for a few seconds. Put the battery back in but don’t put back the protective compartment.
- Restart your PC and make sure Bluetooth stack on it is enabled.
- Hold the Bluetooth button again until the light flashes 3 times and look for changes.
2: Delete pairing and pair Surface Dial with a PC again
Another step is to remove the delete the pairing with your PC and pair again 2 devices afterward. This works for all Bluetooth-based devices, and Surface Dial is not an exception. There might be a temporary stall at hand and the re-assigning the device after unpairing should help you overcome it.
Follow these steps to unpair and pair Surface Dial with your PC:
- Make sure Surface Dial is On.
- Press Windows key + I to navigate to Settings.
- Choose Devices.
- Under the Bluetooth & other devices section, enable Bluetooth.
- Delete Surface Dial from the list of paired devices.
- Now, press the Bluetooth button on the back of Surface Dial until the light flashes.
- On your PC, click the “Add Bluetooth or other devices” option.
- Select Surface Dial from the list and pair the device with your PC.
3: Reinstall Surface Dial and Bluetooth drivers
Now, after we’ve dealt with the first two steps, let’s move to drivers. Even though drivers provided by Windows Update work most of the time, one update might break it all. For that reason, we suggest reinstalling Surface Dial’s drivers and that should, hopefully, address the problem we’re concerned with. In addition, reinstalling Bluetooth drivers isn’t a bad idea, as well. Faulty Bluetooth drivers can impact the overall usability of Surface Dial.
- READ ALSO: Fix: Bluetooth is not working in Windows 10
Here’s how to reinstall Surface Dial and Bluetooth drivers in Windows 10:
- Right-click Start and open Device Manager.
- Navigate to Bluetooth and expand that section.
- Right-click on your Bluetooth stack and choose Update driver. If there are no available updates, uninstall the device.
- Do the same for Surface Dial (it should be under the Mice and other pointing devices).
- Restart your PC and wait until the drivers install.
4: Update Windows 10
The majority of Surface Dial problems started after the Windows Update which broke the device drivers. Besides the Surface Dial driver, lots of other devices were affected by this sudden occurrence. However, allegedly, Microsoft provided fixes via Windows Update, so some later updates cleaned up the mess their priors made.
Follow these steps to update Windows 10 manually:
- Open Settings.
- Choose Update & Security.
- Under the Windows Updates, click Check for updates.
- Install all updates and restart your PC.
5: Roll back to the previous version of Windows 10
Finally, if none of the steps helped you address the driver error on Surface Dial, we suggest rolling back your system to the previous version. This recovery option is the built-in part of Windows 10 and allows you to get back to a previous release. Until, at least, they polish the latest one.
Here’s how to roll back your Windows 10 PC to an older major update:
- Press Windows key + I to open the Settings app.
- Choose Update & Security section.
- Select the Recovery from the left pane.
- Under the “Get back to the previous version of Windows 10” option, click Get started.
If even that won’t help, we strongly advise you to contact Microsoft Support and send a complaint. Even though the problem isn’t by nature related to hardware, they’re still responsible to provide you with the resolution.
With that said, we can conclude this article. In case you have any further questions or possibly an alternative way to resolve the issue at hand, do tell us. The comments section is just below.
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