Fix: Synaptics Touchpad Not Working / Automatically Disabled

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
Affiliate Disclosure
  • Synaptics touchpads are some of the most popular in the world, thanks to their efficiency and constant driver updates.
  • Touchpads issues can severely hinder your productivity, especially if you don't have a mouse at hand, and that's precisely the type of issue that this article covers.
disabled synaptics driver

One of the most common issues with Windows 10 laptops is definitely the not working touchpad. You’re probably using Synaptics’ touchpad because Synaptics is the most famous manufacturer of human interface solutions in the World, but even Synaptics‘ touchpads have their issue.

These issues could be caused by various factors, such as outdated drivers and conflicts with other software, and in this article, we offer you solutions for most of them.

Problems with Synaptics touchpad driver can prevent you from using your laptop, and speaking of touchpad issues, users reported the following problems as well:

  • Touchpad disabled automatically
    • Many users reported that their touchpad becomes disabled automatically.
    • In most cases, the problem is caused by your settings or drivers.
    • This issue can affect almost any touchpad and not just Synaptics touchpads.
  • Synaptics touchpad disables itself
    • In some cases, Synaptics touchpad can disable itself for an unknown reason.
    • This might be because your touchpad software is disabled in system startup.
  • Synaptics touchpad disable when mouse is plugged in
    • Many users tend to disable their touchpad if they’re using a mouse.
    • In fact, your touchpad might be disabled automatically if you connect a mouse.
  • Synaptics touchpad not working, has stopped working
    • According to users, it seems that Synaptics touchpad suddenly stopped working.
    • If your touchpad isn’t working at all, try rolling back your drivers and see if that helps.
  • Synaptics touchpad keeps crashing, resetting
    • Few users reported that Synaptics touchpad keeps crashing or resetting on their PC.
    • This is most likely caused by your touchpad settings or a problematic driver.

How to fix Synaptics touchpad not working issues?

1. Disable the mouse from the Device Manager

  1. Press Windows Logo and X keys on your keyboard.
  2. Click on Device Manager.
    Touchpad disabled automatically
  3. Search for the mouse device from the device list, right-click on it and select Disable.
    Synaptics touchpad disables itself
  4. Check if your touchpad device now works.

Sometimes your mouse is the one preventing the touchpad from working. Disable the mouse, and see if the touchpad works now. If the mouse isn’t the issue, try to clean the boot and check if there is any software on your computer that conflicts with the touchpad device.

2. Perform a Clean Boot

  1. Type msconfig in the search box, and then tap or click System Configuration.
    Synaptics touchpad keeps crashing
  2. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all.
    Touchpad disabled automatically
  3. On the Startup tab of the System Configuration dialog box, tap or click Open Task Manager.
    Touchpad disabled automatically
  4. List of startup applications will appear. Right-click each item on the list and choose Disable. Repeat this step until you disable all startup applications.
    Synaptics touchpad disables itself
  5. Close Task Manager and go back to the System Configuration window. Click Apply and OK and restart your PC. A clean boot helps to eliminate software conflicts and to determine what is causing the problem.
    Synaptics touchpad disable when mouse is plugged in

A Clean Boot helps you to determine if there are any software conflicting with the work of some of your devices. After performing a Clean Boot, check if your touchpad device is working properly.

If it works fine and without any distractions, the problem was probably caused by the conflict between the mouse drivers and the touchpad drivers, or due the conflict with some other software.

To solve these conflicts, you need to update the drivers for both devices and check if that helps. To do that, follow next steps.

If you want to know how to add or remove startup apps on Windows 10, check out this simple guide.

3. Update the Drivers for the Touchpad device

3.1 Check the Windows updates for any latest driver updates

  1. Open the Settings app and go to Update & security section
    Synaptics touchpad disables itself
  2. From the Windows Update window, click on Check for Updates.
    Synaptics touchpad disable when mouse is plugged in
  3. You’ll receive a list of all recent updates, check and install all of them.

If you’re having trouble opening the Setting app, take a look at this article to solve the issue.

3.2 Try updating the drivers from the Device Manager.

  1. Open Device Manager.
  2. Search for the touchpad device from the device list, right-click on it and select Update driver.
    Synaptics touchpad not working
  3. Follow the on-screen instructions and complete the installation of the latest driver.
    •  If no driver updates are available, you may also search for the updated touchpad device drivers in the Drivers and DriverStore folders in the location C:WindowsSystem32 by selecting the option Browse my computer for Driver Software.

In case you’re unable to find any latest drivers on your computer, then go to Synaptics’ website and check for the latest touchpad drivers there. If they’re available, download and install them on your computer.

3.3 Update drivers automatically

If this method doesn’t work or you do not have the necessary computer skills to update/fix the drivers manually, we suggest you using a dedicated driver updater software to do it automatically.

This type of tool will automate the whole process and assist you in downloading and updating the right version of drivers that best fits your needs.

Often, your computer system might not be able to update the generic drivers for your hardware and peripherals correctly. There are vital differences between a generic driver and a manufacturer’s driver. Finding the correct driver versions for every hardware component can become tiresome.That’s why a dependable updater can help you find and update your drivers automatically. We strongly suggest the Outbyte Driver Updater, and here’s how to do it:
  1. Download and install the Outbyte Driver Updater app.
  2. Launch the software and wait for the app to detect all incompatible drivers.
  3. Now, it will show you a list of all outdated drivers to select the ones to Update or Ignore.
    OutByte Driver Updater Scan
  4. Click on Update & Apply Selected to download and install the latest versions.
  5. Restart your PC to ensure the applied changes.
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4. Make sure that you’re not disabling your touchpad

Most laptops come with a dedicated button that can disable your touchpad. To disable your touchpad you have to press a certain keyboard key such as F5 for example.

If your touchpad is getting disabled frequently, be sure that you’re not disabling it by using this key. Alternatively, you can try to enable it by pressing this key. Many users reported that this solution fixed their problem so be sure to try it out.

If your touchpad is disabled on the login screen in Windows 10, fix the issue quickly by following the simple steps in this guide.

5. Check your touchpad settings

  1. Press Windows Key + S and enter control panel. Select Control Panel from the list.
    Synaptics touchpad not working
  2. When the Control Panel opens, go to the Mouse section.
    Synaptics touchpad keeps crashing
  3. Now navigate to Device Settings tab.
  4. Select your touchpad from the list and click on the Settings button.
  5. Now locate the Tapping section and make sure that you disable Double tap to enable or disable touchpad option.

According to users, sometimes your touchpad settings can cause your Synaptics touchpad to become disabled. According to them, this touchpad supports a tapping gesture that can enable or disable your touchpad.

After doing that, save changes and check if that solves your issue. Many users claim that this solution works for them, so feel free to try it out.

6. Roll back to the older driver

  1. Open the Device Manager.
  2. Now locate your touchpad driver and double click it to open its properties.
  3. Navigate to the Driver tab and click the Roll Back Driver button.
    Synaptics touchpad has stopped working

Keep in mind that this option might not be available. If not, you’ll need to uninstall the driver and try using the default driver instead.

  1. In Device Manager locate your touchpad driver, right-click it and choose Uninstall device.
  2. Check Delete the driver software for this device option and click on Uninstall button.
    Synaptics touchpad keeps resetting
  3. Once the driver is uninstalled, click on Scan for hardware changes icon.
    Touchpad disabled automatically

Windows will now install the default driver.

If you’re having issues with your Synaptics touchpad on Windows 10, the problem might be related to your drivers. Although installing the latest drivers is advised, sometimes this issue can occur even if you’re using the latest drivers.

However, users are suggesting to try rolling back your drivers and see if that helps.

If the default driver works, you have to prevent Windows from updating it automatically. We already wrote a guide on how to prevent Windows from updating certain drivers, so be sure to try that.

If the default driver doesn’t work, go to your touchpad manufacturer’s website and download an older driver. Once you install the older driver, check if the problem still persists.

7. Modify your registry

According to users, if your settings keep resetting, the problem might be related to your registry. However, you can easily fix that by doing the following:

  1. Press Windows Key + R to open the Run dialog.
  2. Enter regedit and press Enter or click OK.
    Synaptics touchpad disable when mouse is plugged in
  3. In the left pane, navigate to HKEY_LOCAL_MACHINESOFTWARESynapticsSynTPInstall key.
  4. In the right pane, double click the DeleteUserSettingOnUpgrade DWORD and change its value to 0.

If you’re having problems editing the registry, you may want to take a look at this amazing guide that will show you how to get past them.

After you save the changes, restart your PC and check if the problem reappears.

Following the steps in this guide should help you solve your issues with Synaptics touchpad device or any other touchpad device.

If something didn’t work out or you have some alternate solutions, we would love to hear about them, so write them down in the comments section below.

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