Synology assistant won’t map drive on my PC: Here’s what to do

Vladimir Popescu
by Vladimir Popescu
Managing Editor
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Synology assistant won't map drive - Laptop on desk

A number of Synology users have reported that the assistant won’t map the drive. This issue can be extremely annoying, as it varies in the way that it is expressed.

In some cases, the Synology assistant maps the drive for a limited amount of time and then the entire setup goes back to default settings, and in other cases, the changes aren’t applied at all.

For these reasons, in today’s article, we will explore some of the best troubleshooting steps you can take to deal with this annoying issue. Please follow the steps written in this guide carefully to avoid causing any other issues.

What to do if I can’t map Synology drive on Windows 10?

1. Use File Explorer

File explorer Windows 10 - Synology assistant won't map drive
Even though this might sound too easy to be true, some users have used this workaround to map their drives. The issue mentioned above seems to be caused by a conflict between the architecture of Synology and the Windows 10 drives.

Depending on how evolved the problem is, Synology might not be able to map your drives entirely, or if it does, it will be only temporary. To avoid this, you can simply use the Windows 10 File Explorer to map your drive/drives.

You can log into your account with the current account name and password.

2. Turn off password protected sharing

  1. Press Win+X keys on your keyboard -> choose Settings from the menu.
  2. Inside the Settings window -> select Network & Internet -> click on Status.
  3. Scroll to the bottom of the page and click Network and Sharing Center.
  4. Click the button Change advanced sharing settings.
  5. Expand All Networks.
  6. Under the Password protected sharing section -> choose Turn off password protected sharing.password protected sharing - synology assistant won't map drive
  7. Select Save changes.

Need to delete mapped network drives? You can do it by following this guide!

3. Deactivate optional features inside

  1. Press Win+R keys on your keyboard -> type optionalfeatures.exe -> press Enter.
  2. Scroll down to SMB 1.0/CIFS File Sharing Support -> click the + sign to activate the drop-down menu.
  3. Tick the box next to SMB 1.0/CIFS Client.SMB File Sharing Support - Synology assistant won't map drive
  4. Untick the boxes for both SMB 1.0/CIFS Automatic Removal and also SMB 1.0/CIFS Server.
  5. Click the Ok button and restart if prompted to do so.

4. Modify settings inside Synology

HP laptop - Synology assistant won't map drive

  1. Navigate to Settings -> enable SMB Service.
  2. Inside the Advanced settings tab -> choose Protocol SMB3.
  3. Disable the option Transport Encryption to prevent slow data transfer.
  4. Enable the option Opp Locking.
  5. Disable Press the Win+X keys on your keyboard -> select PowerShell (Admin) -> type REG ADD HKLM\SOFTWARE\Policies\Microsoft\PassportForWork /v Enabled /t REG_DWORD /d 0 /f
  6. Press Enter to run the command.
  7. After the process is completed, restart your PC.

In case your Synology assistant won’t map the drive, in today’s fix article we explored the best methods to apply in order to fix this issue.

We would love to know if this guide helped you solve your issue. Please feel free to let us know if this article helped you by using the comment section below.


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